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“Good hotel but do not trust their partners!” 4 of 5 stars
Review of Fiesta Americana Grand Coral Beach Resort & Spa

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Fiesta Americana Grand Coral Beach Resort & Spa
5.0 of 5 Resort   |   Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #7 of 177 Hotels in Cancun
Belo Horizonte, MG
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Good hotel but do not trust their partners!”
4 of 5 stars Reviewed February 5, 2012

This is a very good hotel, expensive but offers good service. The rooms are big and clean with a very nice view of the Caribbean Sea. The location is very good, right in the middle of everything. The hotel offers free parking space. They charge an absurd amount for wi-fi.

ATTENTION: the hotel partners offer TERRIBLE service. We hired tours from an agency inside the hotel (hotelbeds) and they didn’t show up to pick us up. The customer service sucked, the guy was very impolite and insisted that we were not there in time. We lost a lot of precious time talking to him. After, because of that, we decided to rent a car. The company was also inside the hotel, Dollar Rent a Car. They gave us the price in dollars and wouldn’t accept the payment in dollars in cash. They said it had to be in pesos, the local currency, and made an absurd exchange rate. In their contract, they said they accepted dollars, even though the guy said no. Because of that, we paid 20 dollars plus the price they gave us. We were misled twice in the Caribe within two days. BE CAREFUL! DO NOT TRUST A COMPANY BECAUSE IT IS INSIDE THE HOTEL!

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (409)
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Narberth, Pennsylvania
Top Contributor
259 reviews 259 reviews
55 hotel reviews
Reviews in 58 cities Reviews in 58 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed February 4, 2012

We were here for a medical congress. It was lovely with spacious rooms, large bathrooms, and exquisite views of the ocean. The many pools are wonderful. There are several restaurants with the buffet breakfast being commendable.

The downside includes 1) a horrible internet that works only sometimes and for which there are high charges and 2) a charge for coffee packets in the room - an absolute no-no.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Center, Michigan
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed February 3, 2012

I only stayed here for 1 night on my honeymoon, they looked at us like we were lost when we walked in. We wanted to stay at one of the nicest hotels for our last night and we spent more money that one night than we did at all of our 3 hotels we stayed at combined.

Room Tip: Do your homework about everything!
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  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2012

I have been to Cancun 6 times. My last 3 where at Fiesta Americana – Coral Beach all I can say is that superlatives do not do it justice. There is no need to leave the hotel - the best is right there. I will not stay in any other hotel while in Cancun.

Room Tip: The higher the room the better the view.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 1, 2012

This is paradise! This was my fourteenth visit to the Grand Coral Beach and as always was the perfect vacation. The Coral Beach without a doubt is the best hotel in Cancun, most likely the Caribbean! Every time I visit Cancun I tour other luxury hotels but nothing compares to Coral Beach. The hotel is very well managed with all luxury accomodations. The new spa is absolutely fabulous offering many services. The Thai massage was quite a experience one should try while visiting the hotel. Cleanliness, seems invisible (it was rare to be in room when it was being cleaned!), but very effective room service, beds changed sometimes twice a day, chocolates for the night, high quality hotel bedding, very affordable meals served to the room. All the resturants serve delicious cuisine and the waiters are top notch. The breakfast buffet is the best I've had in my life!! The pool and beach area is breath taking, with a wonderful staff that caters to all your needs. You cannot go wrong visiting this luxury hotel, I know I will continue for many years to come!

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, Connecticut, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 28, 2012 via mobile

We visited this place two years ago and will be visiting this February. Take the west tower ! Everything else you will love!

  • Stayed February 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2012

We stayed at the Fiesta Americana Grand Coral Beach in Cancun last year and we are going back this year. This is a beautiful hotel and the staff are wonderful! The hotel is situated on the tip of the "L" if you look on the map and close enough to walk to restaurants or take a short cab ride. The food in the hotel is really good too. We spent many days between the pool and beach and ordered food and drinks at the pool bar. We also rented a cabana for a day and the family loved it. We took water aerobics classes in the pool and the kids played water volleyball. One of the nice things is that the beach is close to the pool so that some of the family can be at the beach and some at the pool and you don't feel like you are too far from each other. Also, the spa at the hotel is spectacular. My husband and I had massages and this place was gorgeous! The staff were top notch and after any request always said "it is my pleasure!" We also did a wine tasting in the fine dining restaurant and had a great experience there too. One day we rented jet skis and the family loved that. All in all, a great trip, the weather was perfect and the pool water was not cold- it was perfect! Thats why we're going back again this year the last week of March.

Room Tip: We stayed in the section closest to the check in desk, on the second floor. Everything was good.
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  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Grand Coral Beach Resort & Spa

Address: Blvd Kukulcan Km 9.5 Lote 6 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cancun
#5 Business Hotel in Cancun
#6 Family Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#10 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fiesta Americana Grand Coral Beach Resort & Spa 5*
Number of rooms: 602
Official Description (provided by the hotel):
This luxury hotel rises majestically in the heart of Cancun’s entertainment district. The 602-rooms present with all the class of a fine European hotel, combined with the warm and gracious service that has made us famous. Our full-service spa, invite you to enjoy the endless relaxation and adventure. Fine cuisine is available in our nine restaurants and bars. Guests may also use the large outdoor pool along with a children’s club. ... more   less 
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Also Known As:
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Fiesta Americana Grand Coral Beach Cancun Resort And Spa
Fiesta American Cancun
Grand Coral Beach Cancun
Fiesta Americana Cancun Mexico

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