This is a very good hotel, expensive but offers good service. The rooms are big and clean with a very nice view of the Caribbean Sea. The location is very good, right in the middle of everything. The hotel offers free parking space. They charge an absurd amount for wi-fi.
ATTENTION: the hotel partners offer TERRIBLE service. We hired tours from an agency inside the hotel (hotelbeds) and they didn’t show up to pick us up. The customer service sucked, the guy was very impolite and insisted that we were not there in time. We lost a lot of precious time talking to him. After, because of that, we decided to rent a car. The company was also inside the hotel, Dollar Rent a Car. They gave us the price in dollars and wouldn’t accept the payment in dollars in cash. They said it had to be in pesos, the local currency, and made an absurd exchange rate. In their contract, they said they accepted dollars, even though the guy said no. Because of that, we paid 20 dollars plus the price they gave us. We were misled twice in the Caribe within two days. BE CAREFUL! DO NOT TRUST A COMPANY BECAUSE IT IS INSIDE THE HOTEL!
- Official Description (provided by the hotel):
- This luxury hotel rises majestically in the heart of Cancun’s entertainment district. The 602-rooms present with all the class of a fine European hotel, combined with the warm and gracious service that has made us famous. Our full-service spa, invite you to enjoy the endless relaxation and adventure. Fine cuisine is available in our nine restaurants and bars. Guests may also use the large outdoor pool along with a children’s club. ... more less
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- Also Known As:
- Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
- Fiesta Americana Grand Coral Beach Cancun Resort And Spa
- Fiesta American Cancun
- Grand Coral Beach Cancun
- Fiesta Americana Cancun Mexico