Let me preface this review with saying that this was the first All-Inclusive resort we have visited. We have been on several cruises, but never planted our feet on one resort before! Because of this I have no experience at other resorts to compare Fiesta Americana to, but I can give you my overall impressions as a first-time visitor to Cancun and this resort.
No line, quick and painless. We got our welcome drinks right away and they carried our bags to our room.
This is why my review is 4 stars. We had several issues with our room that were enough of an inconvenience to lower my rating. We were in room #230 which was a Garden view. Our first problem was the proximity to the lobby so if we wanted to sleep before 12:00 a.m. it was very difficult due to the noise from the trivia games, music or people gathered at the resort's only open bar. The front desk was unwilling to do anything when we requested a change except try to get us to spend more money on an upgrade. Second, the deadbolt on the door locked us out a few times, and we had to get someone to let us in even though there's no way we could have locked it from the outside. Third, the bed could seriously use an update. I'm not a large person but every time I moved it creaked and it was a bit caved in. Otherwise the room was acceptable: plenty of space, nice shower and large vanity. We didn’t spend much time in the room other than to sleep otherwise. If we go back we will be a lot more adamant about our room I think.
Whoever says the food on this resort was “meh” hasn’t been on Carnival… This place’s food is phenomenal. Fresh made egg white omelets for breakfast were my favorite, for lunch we loved the fish tacos by the pool, and we kept going back to the Asian restaurant for dinner although we tried everything. There was so much variety I could have eaten all day! We also didn’t have any issue with long wait times. Maybe 7:00 p.m. was considered early for everyone else? They seemed to get really busy around 7:30-8:00.
Must try: Hibiscus Margarita at the Mexican Restaurant. I could drink those like water! Otherwise they can make you whatever you want. The bartenders were all really nice even though they were really busy, and always helpful! I always had some ones on hand for those guys!
The gym was tiiiiiny! For such a large resort I was disappointed that they had a total of 5 cardio machines, very few free weights, and one combo weight machine. (It’s clear they intend for you to eat instead of work out!)
They offer free hydrotherapy if you purchase a massage package. We bought the couples massage that included dinner on the beach for our Anniversary. The hydrotherapy was a dry sauna, a wet sauna, a cold tub, followed by a hot tub. My husband and I both felt that the massage was decent, but they used a ton of lotion. I felt like a slip-n-slide when I left.
We spent 75% of our vacation here. (Isn’t that the reason to go to Cancun anyway?) I found that as long as we got our towels out by 8:00 a.m. we had no issues getting a nice spot in the shade. (If you want to be in the sun all day it appeared to not matter because there were a lot of empty chairs on the beach and poolside all day.) The drinks were endless and there were people coming to take orders all day! I was a huge fan of this. The beach was gorgeous!! It was very well kept with soft sand and swimmable water free of seaweed, grass, rocks or kelp. I could have been on that beach for another week easily!
We mostly kept to ourselves but we were left without much to do after dinner some nights. Maybe we missed out on something that was going on? I’m not sure. During the day we had fun playing corn hole and darts, which were set up by the pool.
I left this until the end because I want this to be the final impression: these employees were so friendly. Oh my goodness we were so surprised by how NICE everyone was! Nobody was too busy to say hi or ask if we were happy. Who does that? Even the housekeeping team were like long lost cousins. One of the first things my husband said when we checked out was, “Can we come back?” There was such a warm feeling there all week!
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun