The service we received at FAC was among the best anywhere. At check-in we had an issues with our reservation (no thanks to Expedia), but the hotel manager, Freddy Morales did a great job in helping us resolve the problem. At check-in we were given champagne and fresh fruit.
The rooms were very clean. Maid service came twice daily - we had evening turn down service with robes and slippers and chocolates. Before dinner each day room service brought us complimentary treats,usually some sort of dessert. The room was large with a nice balcony and contrary to some reviews, the air conditioning kept the room cold throughout the week.
The food was excellent. The buffets were a little limited for dinner and didn't offer as many authentic local dishes as some other resorts, but the sit down restaurants for dinner were great - food and service. The Cevichería was probably our favorite, we ate lunch here every day. There was also a daily food special on the lower pool deck. A few evenings there was an outdoor dinner by the pool, as well. The grounds were kept immaculate and there were always people cleaning up.
Be aware that it is also sea turtle nesting season (we were there the week of August 3). Each night on the beach we saw sea turtles come to shore and lay eggs. The hotel did a nice job of enforcing the recently passed federal laws and the life guards dug up the eggs each morning and re-buried them in nests in a protected area. We were able to see the turtles hatch and help the hotel staff release them back into the ocean in the evenings. What an amazing experience.
There is no shopping within reasonable walking distance, but you can get the bus right outside the hotel and ride it for $0.85.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun