Wow, we had an awesome time at this hotel! Thank you very much Mr. Morales and Mr. Kirwan. We sincerely and greatly appreciate your excellent customer service. This hotel is great for rest and relaxation. We would definitely return.
BEACH: Large sandy & beach area, plenty of loungers (no need to wake up early to play the towel game), bar located on the beach too, good beach service, ocean was a bit rough, some small sea shells getting into the beach, but disappears as you go farther a bit, barely any seaweed and no rocks.
POOLS: Swim up bar, pool w/ volleyball net, infinity pool (only went to this pool and it was not cold, nice and cool water temperature), 2 towel kiosks (towel card required) and plenty of restrooms.
FOOD/DRINKS: Room service is delivered in approx. 30 mins., in-room frig. includes 2 Cokes, 1 Diet Coke, one 7 up, 2 small bottled waters and 2 types of Mexican beer (2 of each type) which gets replenished daily, house wine: red & white from Chile are decent to drink, bars open at 10AM, food easily accessible, no need to make reservations at restaurants:
BREAKFAST – Kalmia (main buffet) opened fr. 6:30AM-12PM or Kambu (near the pool area) opened fr. 7AM-10:30AM.
LUNCH – Kalmia (main buffet) opened at 12:30PM - ?, Kambu (half buffet/half menu service) opened fr. 12:30PM-4PM, Cevicheria (order fr. menu: fish tacos, seafood soup, fried calamari, ceviche, etc…) 12PM-5:30PM, Snack Kambu station (chicken wings, fried onion rings, etc..) 12PM-5PM, Grill near the pool area (food changes daily) 12:30PM-2:30PM.
DINNER – Kalmia (main buffet) 5:30PM-11PM w/ 2x week theme buffet moved outside the pool area, and the 3 other restaurants are all opened fr. 5PM-10:30PM: El Mexicano (Mexican), Kambu (Asian), and my favorite Rosato (Italian) (adults only after 7PM, casual elegant dress code). At Rosato, try their spaghetti, Caesar salad, Tuscan (tomato) soup, Capri salad and beef fillet.
COFFEE SHOP– coffee, cappuccino, espresso, desserts, pastries and ice cream on an ice cream cone. Not sure the exact hours, but it was open through out the day into the evening.
Tapas & Lobby Bar – appetizers fr. 5PM-1PM
ROOMS: All suites have 2 restrooms and only one king size bed (you can request a roll away bed), beds were not as hard as others had mentioned, coffee maker and room cleaning 2x a day.
LOCATION: Public bus right in front of hotel for 8.5 pesos or 1 USD one-way, across from Aqua World, and approx. 15-20 mins. from the airport.
INTERNET: Free Wi-Fi, good Wi-Fi signal to room, free computers to use, but charge of $1/page to printout.
STAFF: Great customer service from Christyan, Esteban Meneses, Marcos Alanis and Javier Hernandez. Poor customer service from Andres @ Kalmia’s breakfast. Overall, the staff were helpful and willing to please.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun