My husband and I traveled with 4 other couples from March 1-March 6. This is our fourth time to Cancun and we have stayed at all different hotels including the Riu Cancun and the Gran Caribe Real. This hotel definitely exceeds the others in some areas, however it is lacking in some also.
Let's start with the arrival to the FAC. Upon arrival, we were not greeted by the staff nor offered drinks as we have been at other hotels. It did take quite a long time to get checked into our rooms. Nothing really that bad to say about the arrival, but it could have been smoother.
We stayed in a Superior Garden View room which we were very impressed with! Some of the couples we stayed with had lagoon and ocean views which they paid more for but we found ourselves liking ours better than theirs and some ended up talking to the front desk to switch rooms (which they did happily). The rooms are very clean and we had an excellent housekeeper!! It seemed like every time we left our room and came back, it had been cleaned again. We did catch up to her one time and give her a tip, which she much appreciated. The only bad part about the rooms is that the bathrooms are very small and the bed was rock hard. Although for us, we didn't care too much as we spent little time in the room.
Our group spent more of our time by the beach or pool area which we loved. First days were spent on the beach, where we enjoyed swimming in the ocean and laying out. The beach is huge and extremely beautiful here!! By far the best we have had in Cancun!! One of the best parts was our excellent service we received on the beach. Quick shout out to our waiter Angel!! He was the best server we had on our trip!! He was always keeping our drinks full and surprising us with different types of shots. He always had a smile on his face and was very friendly to our whole group!
Now to the pool area. When we first saw the pool area, we were very surprised that the swim-up bar was empty. Typically, at all of the other hotels we have stayed at...the swim-up bar is the place to be and always packed with guests. At first we were excited that we could be the first people at the bar and could get drinks right away, but then we quickly realized why there was nobody there. The water is extremely cold!! So cold that we could barely get in, even when it was scorching hot out! This was a disappointment to us, as the swim-up bar is usually one of our favorites spots to hang out. Luckily, the beach was a blast and we had great service down their so that is where we spent most of our time. Because the water was so cold in the pools, we went to the hot tubs at the hotel. This water was lukewarm (would not consider it a hot tub!). If the pool was this temp it would be about perfect, but we did had fun sitting in there as we could not handle the cold water at the pool. This is where many people congregated because of the cold pool water.
Now onto the food at the FAC. The breakfast buffet was excellent! Many things to choose from...some of our favorites included the homemade omelets and the french toast (soooo good!!). There are three different breakfast buffets open in the morning, our favorite was the one that became the Asian restaurant at night. For lunch, the best hands-down are the fish tacos near the pool!! These are delicious!! Everyone loved this place (we also got many tequila shots there!). Near the pool area, they grill up chicken, ribs, fish etc which was quite tasty as well. They also have a snack bar with food such as hamburgers, french fries, nachos, chicken strips, etc.
Now we will discuss all three restaurants in the order from favorite to least favorite. Our favorite was the Asian restaurant. This was an amazing meal!! The sushi, spring rolls, soups, entrees...everything excellent! For dessert, make sure you get the fried ice cream...sooo good!! Our next favorite is the Italian restaurant. Very good meal here as well! Our least favorite was the Mexican restaurant. The food was just OK. We had complaints about the duck and some of the other entrees that the meat was not cooked very well. We were excited about this place as we were expecting fresh salsa, authentic Mexican food, etc but none was really offered.
Overall, all the restaurants had great food. But our one complaint is that the FAC should had reservations. Other hotels that we have stayed at require reservations and I wish this one did because we would get to the restaurant all ready to eat, then were forced to wait a very long time... about 2 hours wait at each restaurant!! Also, don't expect to get a large group seated. Anytime we went to get a table, they would not let our group of 10 sit together..we always had to sit in small groups of 2 or 4. The last night was almost comical as we had a table of 2 and two tables of 4 that were right next to each other. These easily could have been pushed together but when we asked to do this, the staff said no and seemed very annoyed with us for asking. Also, the Italian restaurant was sooo slow..we were there over 2 hours just waiting to get our food. The food was great though..just reservations and better accommodations for larger groups would have made the trip more fun.
Just a few other things worth noting: the coffee bar in the lobby area is amazing!! They have delicious frappuccinos and awesome ice cream as well. We didn't go to many shows but did attend the Michael Jackson show, which was excellent! There was not much night life at this hotel, but our group didn't care as we had our fun during the day by the water and were exhausted at night so just went to bed.
We do want to note that this is the cleanest hotel we have ever stayed at! The hotel staff was always cleaning and mopping everything. The FAC also has the best customer service among the staff than any other hotel we have stayed at. This is a very nice hotel if you want to hang out during the day, relax by the beach, and get great customer service.
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- Also Known As:
- Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
- Fiesta Americana Cancun
- Cancun Fiesta Americana Resort
- Fiesta Americana Condessa Cancun