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“Vacation/Wedding brought along 40 family and friends” 5 of 5 stars
Review of Fiesta Americana Condesa Cancun All Inclusive

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Fiesta Americana Condesa Cancun All Inclusive
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #8 of 179 Hotels in Cancun
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Vacation/Wedding brought along 40 family and friends”
5 of 5 stars Reviewed December 6, 2012

This is the best hotel on the Cancun. If you want a vacation minus the rowdy 20 somethings, this is the place to be. Service is second to none. They used to be a private al a carte till earlier this year so they no how to serve and cater to their guest. Many of the guest have been there for 10+ years. I had my wedding down there and brought along 40 guest, and not one complaint from anyone. The food is top notch and the beach is beautiful. We've been to many hotels on the strip scouting out a location for our wedding but nothing compared. I won't be staying anywhere else on my next visit. Liz my wedding planner was any absolute gem and I now consider her and a few other staff a part of my family. The spa was also amazing, the facilities are so well done, I went the morning of the wedding and it kept me on cloud nine till I walked down the aisle.

Room Tip: The junior suite was the perfect space for us, two bathrooms beautiful view and nightly turned down...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, December 6, 2012
Thank you very much for sharing your review with every reader of TripAdvisor. It was a great pleasure to host your recent Wedding/Vacation and we are delighted to know that you had such a great and memorable time staying with us and enjoyed everything, from the food, the beach and especially the service.

We really appreciate your generous recommendations of our service and looking forward to welcome you back.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,865 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,243)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Island Park, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 5, 2012

I do not know where to begin! Fiesta Americana Condesa widely exceeded our expectations, in every category. Pool was unreal, ocean was beautiful, food was 10/10, Kambu the Japanese restaurant was great, Mexican restaurant great, Rosato, the Italian restaurant was incredible!

The staff really was just the icing on the cake. They were the most pleasant people to be around and catered to our every needs! To name a few of the amazing employees who made our trip perfect was Rafael Pech, Nemias & Rudolpho in the lobby bar, Fernando, Fransico, Ignacio. Pedro at the pool bar & Angel. David was awesome too! We definitely will be back at Fiesta Americana Condesa on our next visit to Cancun!!!

Room Tip: Oceanfront makes a huge difference!!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, December 6, 2012
Thank you very much for sharing your review, which contributes greatly to our improvement. I’m very glad to know that your stay with us resulted in such a pleasurable and memorable vacation. I'm very grateful for your comments about the work of our staff; let me assure you that this kind of recognition has a very special meaning to us as a team.

We all are looking forward to this special honor of welcoming you back to Fiesta Americana Condesa Cancun.

Warmest regards,
John Kirwan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 5, 2012

I stayed here for all the ratings this hotel received and they weren’t lying, This hotel was amazing!!! I definitely will recommended it, the only part I did not like was when checking in they gave me the hardest time to book a room with a king size. FYI- I booked through expedia and I booked one room a king size bedroom, and they said those sites are not guarantee the room you book. They go based off rooms availability so please be careful with that. After I fixed the room situation we upgraded to ocean view definitely worth the extra money$$$. The food was amazing; my favorite was the seafood bar! (try there fish tacos a must!!!!) Pedro and Armando where my favorite from the whole staff!!! They always made sure our drinks where filled and we had enough shots!!!!!!! They truly where the reason we enjoyed our vacation! Because checking in was not the best service I have received! Overall this hotel is an excellent hotel for couples, they have daily activities to keep busy. ONE LAST THING MAKE SURE YOU BUY A SHUTTLE BUS FROM THE AIRPORT TO THE HOTEL BECAUSE THE TAXI PEOPLE THERE ARE RIP OFF’S!!!!!!! WE PAID 60$USD JUST FOR ONE WAY, AND OUR HOTEL WAS LIKE 15 MIN AWAY FROM THE AIRPORT.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 5, 2012

I stayed here in November 2012.

Pros:
Clean
Great Food (Lots of vegetarian options - but dont eat the beans or pad thai)
Cute entertainment

Cons:
Very watered down drinks, even after asking for top shelf
FAR from the club/shopping area (need a car/taxi)
Staff tries to up-sell you on everything (no free upgrades = $45/nt upgrade for oceanfront, "special dining" = $100 extra, Wine at the restaurant = $10/glass, SPA entrance for use of gym equiptment = $25/person/day. Request for someone to take your digital picture using their camera = $12/picture. etc) - 12.5% tax on everything. Low exchange rates.
Tiny bathrooms with poor amenities
COLD POOLS! No hot tubs. False advertising on their site.
Older and smaller than most other hotels at the same price range

Not hotel fault issues with my stay:
Guests are mostly spanish speaking europeans (age 45-60)
Ants/flies in almost all rooms (perhaps because guests like to keep windows open)
No attractive, young couples/singles.
Hotel is completely empty during the day. Bar picks up around 8PM-11PM

Bottom line:
Although I had a good time, I would not stay here again. The last few times I came to Cancun, I stayed at bigger hotels and had MUCH more fun. Options to consider: RIU, ME Cancun, Parasidus, Secrets, Sandos (all at the same $300-$350 price range). Also, even though it was "all-inclusive" I ended up spending about $100/day extra with the up-sell.

Positive thoughts:
For someone who has never been to Cancun before, this place seems pretty cool. There is a nice, big entrance with escalators to go up. The beach is very quiet, private, and full of white sands. Each of the formal dining restaurants was wonderful! They were beautifully decorated, the staff was attentive, and the food was excellent! I have not tasted food of this caliber anywhere else in Cancun. (Note: they cater to American tastes). They had both vegetarian and carnivorous options. The place was very clean and I didnt see trash anywhere. Staff spoke English very well and were always smiling. The sleeping/beds were as comfortable as other Cancun hotels - firm but clean. Comparable to a Holiday Inn Express. Tile on the floor.

Negative thoughts:
I stayed here because I read the reviews on tripadvisor where the staff was supposedly wonderful and very helpful, however, I did not experience this unless I paid extra. There were virtually NO activities during my week stay here. The pool-side was barren. The hotel lobby had speakers playing music, but that was it. One night there was a guitarist and another a magician. There was 1 bar in the lobby, but the selection was very watered down and provided in plastic cups. Also, no "snacky" food - no potato chips, peanuts, etc. Ice cream was made of mexican-milk and didnt taste very good. This place is about 4 miles from Senor Frogs (google maps does not have the right location). You MUST have a car or bus/taxi to go there.

Room Tip: Select an oceanfront room. I was on the 5th floor. Balcony is TINY, but it will do if you just wan...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 3, 2012

I loved my stay at this hotel and would definitely stay there again. I had such a relaxing time. All the staff were incredibly warm, friendly, helpful and gave outstanding service. The food was fantastic. I couldn't believe that an all inclusive hotel could provide such top quality, amazing food. The wines were good too, including the sparkling wine, which was available any time. The hotel is spotlessly clean; the bedrooms were really comfortable with top quality bed linen and towels. Again, really clean. I had a lovely lagoon view room. There are two levels of private beach area leading down to the beach (which is public) where I sat and enjoyed amazing views of the ocean. Also, a great Caribbean Seafood Restaurant overlooking the beach, open during the day/lunchtime. But my only comment is the sea is very rough; the red flag is up all the time (and is the case all year round apparently); however there were usually some people swimming in it so I went in a couple of times but it was too rough for me. So unless you're a very strong swimmer, be very careful when going swimming in the sea. Very good entertainment programme (including various classes) which you can join in if you want, but no pressure if you don't want to. Also, great shopping malls very close to the hotel (just a few bus stops away), and the bus goes by the front of the hotel about every 2 minutes. I would definitely recommend this hotel.

Room Tip: At first I was given a garden view room, which had no view whatsoever and loud aircon noise, but the...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, December 6, 2012
Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our restaurants and especially with our service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible.

We will be looking forward to your next visit to Fiesta Americana Condesa Cancun, please do not hesitate to contact us for any assistance in the future.

Warmest regards,
John Kirwan
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manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2012

the fiesta A mericana Condesa is one of the best all inclusive hotels in mexico, so if you really love a red wine they got a good one incluided in the bar, also the shows there so great¡¡ specialy the ELVIS and michael jackson, but ELVIS SINGS ALIVE, THE REAL VOICE from this mexican singer is so tremendous, also the personal attencion from all the staff is incredible. thanks god we found this hotel.

Room Tip: front of the ocean is the best, caribean ocean is wonderfull
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 2, 2012

Our stay in Cancun was a dream vacation thanks to the warm hospitality of fiesta Americana condesa. We would highly recommend this all inclusive resort to friends and family. Once in here you do feel taken care of like family. Our special thanks Christyan and Manuel for their warm hospitality in the breakfast & lunch lounge every morning. Thanks to Hilda in the travel desk for her friendly tips on going around Cancun.

This place is not massive like some of the mega resorts and as a result not overly crowded. Just the right size. We had plenty of beach chairs. The couple of properties next to us had people overflowing at the beaches in front of them. Also the layout and the greenery in and around the hotel gives a nice resort feeling and not an appearance of concrete jungle. The staff was always making sure that the guests have everything they need for a nice time. Jose at the beach provided excellent service.

Room Tip: Sun or Moon tower ocean facing room. If you book for an ocean facing room, make sure it's in eit...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnKirwan, General Manager at Fiesta Americana Condesa Cancun All Inclusive, responded to this review, December 5, 2012
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your first visit to Fiesta Americana Condesa Cancun was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices, the drinks and serenity of the environment.

Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back soon.

Warmest regards,
John Kirwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Condesa Cancun All Inclusive

Address: Boulevard Kukulkan Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cancun
#8 Romantic Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#12 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fiesta Americana Condesa Cancun All Inclusive 4*
Number of rooms: 502
Reservation Options:
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Also Known As:
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Cancun
Cancun Fiesta Americana Resort
Fiesta Americana Condessa Cancun

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