My husband and I just got back from our honeymoon stay at Fiestamericana Condesa Cancun. We had such a wonderful trip. We used Best Day travel for transportation and they were always on time and very professional. We were able to check into our room as soon as we arrived. We did not take the tour of the facility offered by the staff, though I wish we would have. The whole facility is very clean, everyone is very friendly and helpful. The food was delicious and there is a great variety of places to eat. Juan Jose was one of our favorite staff members as he always went out of his was to make us feel at home. The pool was clean and there were always lots of activities going on around it. Beach was very clean. We plan to go back next year for our first anniversary!

First time in Cancun, first time in all-inclusive resort. We couldn't ask for a better experience. Restaurants were amazing, especially the Italian restaurant. They were serving meals that would run you about $70 per person in the US. Service was exceptional! We were hanging out by the hotel lobby bar after dinner and our waitress- Yessica- was amazing. Never met nicer more helpful person. The entertainment team: Diego, David, Cary, Carlos and Daniel were just too cool. They definitely kept you busy thought the day: beach volleyball, soccer, dance lessons, bingo. They were also super fun to hit the clubs at night with. But my favorite part of the trip was morning yoga withTomas. Extremely knowledgable and wonderful teacher. I'm considering moving to Cancun just to take his daily class:)

This was the first all inclusive resort I have ever travelled to. After reviewing prices & reviews of others, my husband & I chose this one & we were so pleased with all of our experiences there. The restaurants had great food options, that was a big seller for us because we are both chefs & have high expectations on food. The front desk people were very accommodating to our needs seeing that my husband had a broken foot so they gave us a room closest to the pool with a nice view. The concierge found out it was our anniversary & so Mamma Hilda was her name, sent us some champagne to help celebrate, she was so friendly & made us feel very welcome. She also booked us massages which were amazing. The best part of our stay was the friendly staff we were encountering. Just hoping to help out the hardest working & caring individuals that made our stay most enjoyable, I want to thank Herecule who can do cool drink tricks as he smiles & keeps bringing you fruity cocktails or ice for my husbands foot, Juan Jose who served his tail off at breakfast everyday always with a smile on his face & our nice housekeeping lady who would spell words with flower petals on the bed. We would definitely come back to this resort.

My husband and I just came back from Fiesta Americana Condesa in Cancun (Nov 8/12 to Nov 16/12). We've been vacationing twice a year down south for the past 8 years ranging from 3 to 5 stars, all-inclusive and non-inclusive, in Mexico, Dominican Republic, Bahamas, Barbados, St. Lucia, Cuba, and Jamaica. After reading reviews on Tripadvisor, we thought we'd give FACC a try since it seemed like a good price for a 4-1/2 star rating. Here's my honest review:

HOTEL: Hotel was only a 20 minute drive from the airport. Check-in and check-out was fast. Lobby was contemporary but not your ultra-modern type like other resorts. Landscaping and grounds were very well maintained. The hotel is a bit out-dated and needs some work. We saw workers daily either patching up concrete steps, painting the stucco or repairing chipped tiles.

BEACH: We spent most of our time here. Plenty of plastic lounge chairs but they were a bit uncomfortable unless you took a cushion from the pool area and brought it down. Palapas were limited on the beach so get up early to reserve one if you need shade. Water was a bit rough but we liked it since we like to boogie board and body surf in the waves. Not sure if the hotel was renting out boards since I never saw a sports center on the beach. We brought our own boards but we saw others boogie boarding so I'm assuming they were able to rent from somewhere. It was a red flag everyday but the lifeguard allowed you to go in the water as long as you stayed within the boundaries. Parasailing and jetskis for rent were just a few steps away.

POOLS: We didn't spend too much time by the pools since we prefer the beach. There's an infinity pool on the upper deck and a swim up bar and volleyball net on the lower deck pool. There were at least two whirlpools. One wasn't working at the time and other was warm but should have been a few degrees hotter. There was the normal aqua aerobics and pool games led by the entertainment staff. We saw the pools being cleaned regularly.

FOOD: Buffet restaurant was average. It had your typical omelets made to order for breakfast and pasta made to order for lunch. The selection was smaller than other buffet restaurants but it had everything you needed. I don't understand the big hype that the fish tacos from the beach restaurant have been getting. Had them once for lunch and didn't feel like having them again since they weren't anything special. We were not impressed with all three of the dinner restaurants: Italian, Mexican and Asian. The presentation of the dishes was fine. Basically, it was the taste. We found that they either covered up an ok piece of meat with just too much sauce or that it didn't taste like authentic Italian or Asian. Cafe by the front lobby was terrible. You can't get a decent cup of coffee, espresso or cappuccino from an instant keurig/tassimo type machine which is what they had. Try the Mexican coffee at the Mexican restaurant. That was pretty good.

SERVICE: The service was spectacular. Everyone was very friendly and always smiling. Our rooms were immaculate when we'd get back. Front desk was were very accommodating when we requested a room with a balcony and not just a railing. Minibar was restocked everyday. Avoid tall, short haired lady at the concierge desk unless you're interested in buying timeshare.

EXCURSIONS: We did the day trip to Chichen Itza. Bus picked us up at 7am and got back at 7pm. The 3 hour air-conditioned bus ride seemed to fly by since our tour guide, Beto, gave us a lot of information and also kept us laughing with his jokes. Note: The bus has a washroom - phew! They provided tea, coffee, drinks, fruit and sweet rolls for breakfast. Mayan ruins were very impressive. Unfortunately, they don't allow any tourists inside or on any of the ruins anymore. If you want to climb one of the pyramids, go to Coba instead. But after 2012, they will also be prohibiting tourists from entering and climbing the ruins also. We stopped for lunch at a local buffet restaurant and then got to swim in a cenote (sink hole). You can rent a life jacket there if you need one. We also went to CocoBongo on Saturday night and had a great time. My husband and I don't go to clubs often but this one had a live show with acrobats, lip syncing and hot dancers. The show started at 11pm and ended at 2am. If you buy the VIP (Gold Member) ticket, get there around 10pm so that you get the best seat and drinks are included. You can stay past 2am but it just becomes a dance club after the show. The crowd ranged from early 20s to 60s.

Overall, we had a great vacation but we would not go back to the same resort. I'm a foodie so the restaurants were just a bit subpar for me to want to go back. That's why I'm giving Fiesta Americana Condesa a rating of 4 instead of 5.