My husband and I just came back from Fiesta Americana Condesa in Cancun (Nov 8/12 to Nov 16/12). We've been vacationing twice a year down south for the past 8 years ranging from 3 to 5 stars, all-inclusive and non-inclusive, in Mexico, Dominican Republic, Bahamas, Barbados, St. Lucia, Cuba, and Jamaica. After reading reviews on Tripadvisor, we thought we'd give FACC a try since it seemed like a good price for a 4-1/2 star rating. Here's my honest review:
HOTEL: Hotel was only a 20 minute drive from the airport. Check-in and check-out was fast. Lobby was contemporary but not your ultra-modern type like other resorts. Landscaping and grounds were very well maintained. The hotel is a bit out-dated and needs some work. We saw workers daily either patching up concrete steps, painting the stucco or repairing chipped tiles.
BEACH: We spent most of our time here. Plenty of plastic lounge chairs but they were a bit uncomfortable unless you took a cushion from the pool area and brought it down. Palapas were limited on the beach so get up early to reserve one if you need shade. Water was a bit rough but we liked it since we like to boogie board and body surf in the waves. Not sure if the hotel was renting out boards since I never saw a sports center on the beach. We brought our own boards but we saw others boogie boarding so I'm assuming they were able to rent from somewhere. It was a red flag everyday but the lifeguard allowed you to go in the water as long as you stayed within the boundaries. Parasailing and jetskis for rent were just a few steps away.
POOLS: We didn't spend too much time by the pools since we prefer the beach. There's an infinity pool on the upper deck and a swim up bar and volleyball net on the lower deck pool. There were at least two whirlpools. One wasn't working at the time and other was warm but should have been a few degrees hotter. There was the normal aqua aerobics and pool games led by the entertainment staff. We saw the pools being cleaned regularly.
FOOD: Buffet restaurant was average. It had your typical omelets made to order for breakfast and pasta made to order for lunch. The selection was smaller than other buffet restaurants but it had everything you needed. I don't understand the big hype that the fish tacos from the beach restaurant have been getting. Had them once for lunch and didn't feel like having them again since they weren't anything special. We were not impressed with all three of the dinner restaurants: Italian, Mexican and Asian. The presentation of the dishes was fine. Basically, it was the taste. We found that they either covered up an ok piece of meat with just too much sauce or that it didn't taste like authentic Italian or Asian. Cafe by the front lobby was terrible. You can't get a decent cup of coffee, espresso or cappuccino from an instant keurig/tassimo type machine which is what they had. Try the Mexican coffee at the Mexican restaurant. That was pretty good.
SERVICE: The service was spectacular. Everyone was very friendly and always smiling. Our rooms were immaculate when we'd get back. Front desk was were very accommodating when we requested a room with a balcony and not just a railing. Minibar was restocked everyday. Avoid tall, short haired lady at the concierge desk unless you're interested in buying timeshare.
EXCURSIONS: We did the day trip to Chichen Itza. Bus picked us up at 7am and got back at 7pm. The 3 hour air-conditioned bus ride seemed to fly by since our tour guide, Beto, gave us a lot of information and also kept us laughing with his jokes. Note: The bus has a washroom - phew! They provided tea, coffee, drinks, fruit and sweet rolls for breakfast. Mayan ruins were very impressive. Unfortunately, they don't allow any tourists inside or on any of the ruins anymore. If you want to climb one of the pyramids, go to Coba instead. But after 2012, they will also be prohibiting tourists from entering and climbing the ruins also. We stopped for lunch at a local buffet restaurant and then got to swim in a cenote (sink hole). You can rent a life jacket there if you need one. We also went to CocoBongo on Saturday night and had a great time. My husband and I don't go to clubs often but this one had a live show with acrobats, lip syncing and hot dancers. The show started at 11pm and ended at 2am. If you buy the VIP (Gold Member) ticket, get there around 10pm so that you get the best seat and drinks are included. You can stay past 2am but it just becomes a dance club after the show. The crowd ranged from early 20s to 60s.
Overall, we had a great vacation but we would not go back to the same resort. I'm a foodie so the restaurants were just a bit subpar for me to want to go back. That's why I'm giving Fiesta Americana Condesa a rating of 4 instead of 5.
WiFi is free - even from your room, pool area and beach. So don't waste your money buying inter...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 21, 2012
Thank you very much for taking time and sharing your experience with us. At Fiesta Americana Condesa Cancun we strive to provide the best experience on the quality of the food and the service and your feedback provides valuable information to support our continuous improvement efforts. All your suggestions were taken into consideration, thank you once again for taking time to give us your opinion.
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Should you consider us for your vacations in the future, please do not hesitate to contact us for any pre-arrival arrangements, we will be honored to have an opportunity to welcome you back and present to you the significant improvements in F&B area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.