Arrived 01/01/2013. The rooms I had reserved were not available but I was given a third room (had two reserved) for the same price. Hotel rooms are large, and minimal. I had traveled with my family of 8 for over 10 hours and was so looking forward to some coffee. But guess what? You pay for it. There is a coffee maker, dishes etc in the room and a basket next to the sink filled with coffee and tea. The price list also is right next to the coffee maker. The breakfast the next morning was not breakfast, not even continental breakfast, unless you eat only toast, coffee and juice. Other things had to be ordered. Decent enough but small portions.
But I would say the final item that made me write this type of review compared to many others I have written, was that upon check out, we were charged 90.00 for smudges that were left on a pair of sheets. The room we were in had a fold out sofa bed for the kids, but no linens. We asked for linens and were given , three sheets. No heavy blankets. One of the sheets got makeup on it from my daughters eyes. That even happens at home. They planned on charging our family 90.00 for this replacement of this thin bare sheet. We are seasoned Mexico travelers and ABSOLUTELY we not going to pay this and told them so. They had to check with another person whom we also told we weren't going to pay. They decided that we wouldn't be charged for the smudges. It was disheartening because I have NEVER in 20 years of traveling to Mexico felt like I was being taken advantage of. We only stayed one night, and left the next day for a private home. I can only imagine what we would have been charged if we had stayed more than 9 hours and didn't speak Spanish. For this reason, I can not recommend this hotel.
Get a room higher up. Only three floors are available so go high to avoid any noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
Thank you for your time in your comments on AMBIANCE SUITES CANCUN, we are in a process to clear the facts to avoid what happened at that time.
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AMBIANCE SUITES CANCUN
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.