We stayed for 3 nights, upon arriving in Cancun. The rooms are very large with lots of storage space. Showers are all marble. The first night we were on the street side and the noise kept me awake, as it is the main street (Avenida Tulum) and there is constant traffic, sirens, motorcycles and trucks. Since it was December and not very hot, we didn't have need of air conditioning which might have drowned out the street. The next morning i asked for a room change and was given a room right across the hall, with no hesitation. The 2nd room looked into an interior courtyard and was great. That's when I realized that the first room had no water pressure in the shower, no hot water, and a safe that wasn't working. In the new room, all these things were in fine working condition. The continental breakfast can be very slow, as the first morning there seemed to be a shortage of 1 server, compared to the 2nd day. The difference between the 2 days was like night and day. On Day 1 the orange juice was totally watery, the service was slow, the coffee not very hot. The 2nd day, it all turned around and we even ordered an omelet (which costs extra) but it was delicious. Day 3 was closer to Day 2, so I put it down to a staff illness, after Christmas.
The business centre has 1 computer with internet, which usually worked, but 1 morning it seemed hung and wouldn't work for anybody. Other times, it was fine. The front desk was helpful any time we had a question. It isn't easy finding a moderate priced Cancun hotel at the last minute, as we did. This is a business person's hotel, and yet many tourists use it, too. Many buses pass in front or a bus to the beach hotel zone is a 5 minute walk away.
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- Also Known As:
- Ambiance Hotel Cancun