My daughters and I just stayed here for a week, which was our first time visiting Cancun. I must first give kudos to our personal conceirge at WLR, Pedro Aguilar, who contacted me a week or so prior to our arrival with a 'welcome' email. Pedro answered all of my questions, submitted my requests, and prepared an excursion list of things we were interested in doing prior to our arrival. Once we arrived, he arranged reservations for ZipLining at Selvatica. If your interested in ZipLining, you MUST inquire about the Selvatica Company, they're awesome!! From the moment we walked in the entrance doors of WLR, we were welcomed in a very professional way.....no complaints at from me for the most part. The room was actually ready when we arrived at 2:30p on a Sunday!!! The rooms and property are well maintained!! The only complaints I would have is that a lot of the employees do not speak English well which in return they will try to avoid contact with you. It's a real inconvenient not to be able to pay for food or drinks with cash or pesos. You would have to pay with a credit card or charge to your room (if you pre-authorize a credit card during check in). Also the gas grill area would be awesome if the grills actually worked!!! I called maintenance for help twice and waited for about 30 minutes and no one showed up. I finally walked over to the Owners Lounge and asked someone if they could help me. Without hesitation, Omar Rivera was so kind to come to the grilling area to help me light the grill. Another kudos to Omar Rivera, thank you so much!! The hotel is in a great location, be sure to ask the conceirge desk for restaurant recommendations. A lot of restaurants offer some type of promo (complimentary drinks, percentage off, etc) for Westin's guest so be sure to inquire with the Conceirge desk prior to.
ATTN Westin Management, please take a moment and acknowledge the two employees that I mentioned above, they are valuable employees and are making WLR look good, especially after reading some of the other reviews on this site. Be sure to give recognition when recognition is due!!
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- Also Known As:
- The Westin Lagunamar Ocean Hotel Cancun
- Westin Lagunamar Ocean Hotel
- Cancun Westin