My husband and I made our third trip to the Lagunamar, we love it so much we stayed 2 weeks this time, July 6-20. The rooms are great, the view incredible. The service is 5-star all the way! We enjoyed the breakfast buffet every morning and had several dinners at the hotel restaurants. The service at the pool was outstanding and the Lagunamar employees used our names regularly. The infinity pool is just beautiful, loved the Tai Restaurant across the street too. I would like to make special mention of the following: Henry who was just an incredible person, so friendly and always had a smile. Benito was always running around to make sure he was doing all he could for us and other guests. Lomolie, Edwardo and Roberto are just fabulous with smiles and so helpful in all they could do for us. Ernesto was great to us too, always helping in all he could. Pedro, the restaurant manager was friendly and professional. Juan Jose was also hard at work to please. We had 2 Enriques...one was Enrique Zavala and I am sorry I don't remember the name of the 2nd Enrique. In general we had a great experience with all employees there, including Emma. The only tiny complaint is that they need more help in the little store, but the store does have a lot. There is a little library in the Kids Center, where you can take a book or two at no charge, I did return them before I left. Was a fabulous vacation!
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- Also Known As:
- The Westin Lagunamar Ocean Hotel Cancun
- Westin Lagunamar Ocean Hotel
- Cancun Westin