- Hotel is in center of Cancun strip and across from the nicer Cancun shopping centers with lots of restaurants (La Isla)
- Room Cleanliness
- Friendly Staff
- Pools were spectacular
- WiFi was horrible. I know people are going to say that I am vacation, why do I need to use WiFi but we had small kids that went to bed earlier than usual and having a good WiFi connection would have helped while I was in the room. Don't book based on "Free WiFi" in the description. I would have GLADLY forked over more money for a good, reliable connection. They said they have been "Fixing" the WiFi for awhile but this is what they will tell you when you ask. They were also not willing to have us switch rooms when we asked for places that had "better" signal. Ironically enough though...the best signal was in the Check-In Lobby. In my room I would have killed for at least Dial Up Speed.
- Concierge really didn't know about rules for most of the tours when it came to kids. Some of these tours actually had free admission to kids under 5 but they were trying to charge us kids rates for some of the tours
- Was double charged by concierge for one tour and now its becoming a nightmare to get my money back. Just be weary and have your prices already figured out.
- Timeshare presentation went too long. I was told it was supposed to be 90 minutes and it ended up being 130 minutes. Not sure if this was worth the $100 credit as I was double charged on my excursion because of technical issues.
Would I go back?
Maybe....if it was just me and my wife probably but the WiFi is too much of a killer and too many options around to just settle.
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- Also Known As:
- The Westin Lagunamar Ocean Hotel Cancun
- Westin Lagunamar Ocean Hotel
- Cancun Westin