A restful retreat on the beautiful Caribbean sea. Comfortable Westin rooms, with lovely views of the prettiest turquoise-blue ocean I've ever seen. Nice, non-intrusive staff, two large pools, with grounds naturally segmented so things don't feel crowded. We are experienced travelers, and no real complaints about our stay.
The clerk at check-in told us that the place was 70% full that night, and while the larger pool got a bit crowded over the weekend, it was never a problem to get a spot by the pool or on the beach, nor were there a lot of people in the hallways, nor much noise.
Powdery sand on the public beach is well-groomed. This section of beach is all hotels to north and south. There was a bit of surf and red flags most of the time we were there, though we saw a few people in the water. There are calmer public beaches a few km further north.
The pools were clean and well-maintained, and for our various visits (all different times of day, but always after 10am) we never had a problem finding 2 lounge chairs side by side. The infinity pool (larger one) is particularly nice looking. The hot-tubs could be a bit hotter but are very large.
On the grounds, there's fire pits, outdoor seating of various kinds, a number of areas for gas grilling with fancy Kitchenaid grills.
As far as rooms go, the "Studio Villa" is the standard room (400sq ft) and is reasonably sized. All of the rooms have balconies and are angled to have a view of the ocean. The bedding is standard Westin fare as are the bathroom amenities. The mini kitchen is a very nice touch (apartment-sized fridge, microwave, electric range, sink, dishwasher, pots and pans and some small appliances). We made meals a couple of times, and housekeeping cleaned up for us-- how sweet is that?! The balcony is decent sized with table and comfortable chairs.
There are shuttle buses along the hotel strip, but you can easily walk to a number of things in a 1km range, including the La Islas mall which is an outdoor mall, not enclosed, with many restaurants and frontage on the lagoon. There's also a convenience market and other freestanding restaurants in the same 1km.
The parking is free if you're bringing a car. If you can navigate the mexican rental policies (such as insurance). If you plan to make just one excursion in addition to/from the airport (and have a reasonable driving ability), it's cheaper to rent a car.
The only major fault of the resort is that the internet still sucks-- very slow, nearly unusable, during peak periods (good wifi signal, so likely just terribly saturated link off the property). It was okay-usable at off-peak (late night, early morning).
I've traveled abroad quite a bit and we've stayed at several Westin properties. Our late April visit to Cancun saw beautiful sunny days with clouds at dawn and dusk, and strong, steady sea-breezes at night. Days can be humid. The room AC is easily up to the task of managing the heat. There's a ceiling fan in the room. The room-darkening curtain lets you sleep in comfortably past sunrise.
We were in building 12, all the way to the right if facing the ocean. Checkin and checkout were quick (at the smaller lobby in bldg12), no problems changing dollars for pesos at the desk, and housekeeping was accomodating-- they never knocked when the do-not-disturb sign was up and always cleaned the room thoroughly when we called for housekeeping later. (hint: tip 10-15 pesos per night to your housekeeper)
The Westin Workout gym is large and well-cooled. Only quibble with the gym was it didn't have yoga mats for working out on the floor (only pilates mats, which "stretch" too much).
There seem to be many complaints in the reviews here, I can only explain it by thinking that either reviewers self-selected for bad experiences (most "had a good time" people don't review), or folks had really unreasonable expectations, especially at peak season.
To address some things people said (that gave me pause when I was trying to pick a hotel):
* We did not hear our neighbors at all (we were in building 12), only noise was from the hallway or from the larger chairs in the room being dragged upstairs.
* The room was ready when we checked in at 4:06pm, no delays.
* The concierge wanted to talk to us about various discounts and presumably timeshare sales, but we avoided that-- nobody else on the resort tried to sell us anything. Some sales-pitches are part of life in resort communities, learn to politely but firmly say no.
* Food on resorts is always expensive and usually hit-or-miss, so that's hardly worth complaining about. There's a ton of places across the street, go eat there. Or go up/down the strip, or go into town.
I wouldn't change much about this resort-- mostly they need better internet. For very minor quibbles, maybe also have the bar open later (it closes by midnight), and have checkout be later than 10am, swap out the DVD player for a bluray player or replace the TV with one with an HDMI input.
We had a great time, and off-season or shoulder-season, this place is a bargain, sometimes with additional discounts for 5 night stays. By all means, go!
- Also Known As:
- The Westin Lagunamar Ocean Hotel Cancun
- The Westin Lagunamar Ocean Hotel
- Westin Lagunamar Ocean Hotel
- Cancun Westin
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