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“Excellent family vacation” 5 of 5 stars
Review of The Westin Lagunamar Ocean Resort Villas & Spa

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The Westin Lagunamar Ocean Resort Villas & Spa
4.0 of 5 Hotel   |   Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico   |  
Hotel amenities
Ranked #16 of 174 hotels in Cancun
Long Beach, California
1 review
“Excellent family vacation”
5 of 5 stars Reviewed April 26, 2013

This is our 2nd time to Westin Lagunamar; both trips very enjoyable. Hotel pool is the best there is; great for adults & great for kids - all ages. Every day around the pools and patio was full of fun but also very relaxing-we had all ages grandparents, parents & grandkids. The Lagunamar is also in a convenient location of shops and restaurants. Across the street to La Isla, or easy into Cancun town for shopping or other visits. Also, virtually all the rooms give a good view of the pools and Ocean. Highly recommended. Good value for money.

Room Tip: Resort is designed to virtually ensure good views of the pools, patios and the ocean for any room; s...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 29, 2013
Dear Guest,

We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and give you the best Westin Experience.
We look forward to Welcome you near future,
Best Regards,
The Westin Lagunamar Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (872)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Los Angeles
Top Contributor
80 reviews 80 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 26, 2013

Room and View

We arrived at the hotel for check in at about 6:00 pm and were impressed by the lobby and staff that greeted us. We immediately got our room keys and went to Room 372, which is on the 7th floor in the center of the building. All rooms have an ocean view and it is a great view no matter where you are situated. The room was beautiful with two bedrooms, dark woods, and very large well- appointed bathrooms. In both baths they had a separate bathtub and extremely large shower. Could not ask for more with one exception. The balcony off the master is somewhat small and if you are with other couples, it is hard to seat more than four people. The beds were very comfortable and the kitchen is fully stocked with everything needed if you want to cook.

Pool, Beach Grounds and Bar Area

The pool is massive with a swim up bar. It is an infinity pool, so if you want to swim over and look at the ocean, it is a great view. Beach is spotless with lifeguards patrolling all the time. Some great smooth water days and some rough ones out there. Best to stay on the beach when the red flags are up, but some people chose to ignore that and we got to watch them get rescued. We found the drinks to be excellent and in the normal price range and even better during the happy hour. The grounds are beautiful with plenty of trees, grass and a great outdoor BBQ area. If you have kids, they will love the water slide that dumps into the pool and the shallow area to play.

Location

The location is outstanding as you are pretty much in the middle of everything and walking distance to almost anything. If you want to go to the market or Wal Mart, you can jump on the R-2 bus in front and get there for 80 cents. It will drop you right in front. For your return with groceries, you will want to take a cab and that will run you about $12 for two people. There is a mall across the street with some great restaurants, especially the Italian one (don’t recall the name).

Hot Tip

If you are with a large group, use a van driver and you will save a ton of money. We had a group of eight and found “Limburto” who was our driver. (his dad named him after the pilot Charles Limburg) He was prompt and much more reasonable than the other vans. Other vans wanted $550 for an entire day trip and Limburto charged $350, much cheaper. His number is 9981-34-9220 cab number 3968.

Conclusion:

This is a typical Westin property with great English speaking staff and perfect service. I have been to other locations here many times and this is one of the best.

Room Tip: High center room will give you the best view of everything
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 26, 2013
Dear Guest,
We are very pleased to know you had a great time at Westin Lagunamar. We hope this experience with us is just one of many you will have for many years to come. We love to meet our guest expectations and we love to receive this kind of reviews.
Thank you again and come back soon.
Warm Regards from Cancún!!
The Westin Lagunamar Management Team
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Bourne, Massachusetts
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 25, 2013

Our stay 17APR - 23APR2013

We took advantage of the shuttle service offered by the hotel. Upon check-in we were assigned a room in the 200 bldg, 2nd floor. I asked for a higher floor and we were switched to the 700 bldg, 7th floor. All buildings have a sea view. The hotel was very nice with beautiful pools and beachfront.

We are European/Eastern Europe/Mediterranean travelers. It was our first time to Mexico. We thoroughly enjoyed our vacation at the Westin Lagunamar and are planning another trip next year.

We're budget minded travelers. Knowing our unit had a full kitchen I brought my large Carrefour shopping bag for our Walmart excursion. Take the R2, 8.5 pesos, 30min from the hotel zone to Walmart. Walmart has everything including beer, wine, liquor, souvenirs. Great produce section.
We also purchased some groceries at the small market at the Westin. The prices were reasonable.

Our vacation was totally downtime. There is plenty to do for day trips, excursions, exploring the city by public transit ext.

Overall, it was a great stay.

Room Tip: Every room has a balcony and a sea view.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 26, 2013
Thank you for providing us the feedback about your recent stay with us and for the valuable tips for our guest .We are glad to read that our mission was accomplished and you had a relaxed stay.
Thank you for choosing The Westin Lagunamar!
Sincerely,
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2013 via mobile

The hotel is a great deal in every aspect. It's so clean, safe and on a great location right in front of a famous outdoor mall. The beach and pools are great and super clean.
The rooms are equipped with a full kitchen, washer and dryers, which is a great deal for a family with kids.
All rooms have a great ocean view and the service is EXCELLENT !!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
Thank you so much for this amazing comments, the views, the infinity pools and our facilities and amenities in the room are all a “ Our Westin Lagunamar experience” and we are delighted to read that we exceeded your expectations and you had an amazing stay,
Please comeback to visit us soon for another Westin experience.
Warm Regards from Cancun!
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
113 reviews 113 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed April 24, 2013

Traveled with a group of girlfriends and was able to borrow a friends time-share. The accommodations were great, we had a quiet room in Building One with a view of a Mayan ruin just outside of our patio!
Everyone at the hotel was friendly and accommodating. Only draw back I found was that the market within the complex really lacked anything except junk food and booze; as a healthy eater I was a little disappointed in the lack of fresh food.

Room Tip: Ask for Building One if possible, you'll get the Mayan Ruin view :)
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
Thank you very much for posting your review, we definitely love the Mayan Ruin inside our property as a view, our friendly staff is always willing to go beyond the limits to make your stay marvelous! Thank you for choosing The Westin Lagunamar for your vacation.
We´ll be glad to welcome you soon!

Sincerely,
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 24, 2013

Every two years our immediate family gets together for a family reunion. There are 10 of us, including four children, ages five to nine. Our reunion in Cancun was absolutely memorable. From the minute you enter the Westin Lagunamar's lobby, your are blown away: floor-to-ceiling windows frame an unbelievably beautiful view of the infinity pool, with the Gulf of Mexico behind it. The grounds are as beautiful as anything we've ever seen. The staff couldn't have been more helpful. Most importantly, the kids were never bored; there is plenty for them to do.

One especially convenient feature of the property is that it is across the street from an extensive, upscale mall, with a number of excellent restaurants and a Starbucks. The hotel is located in a safe area, central to all attractions. We couldn't recommend it more highly.

Room Tip: It's hard to find a bad room. Virtually all of them face the Gulf.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
We would like to thank you so much for this wonderful review and for choosing our resort for your memorable family reunion. We are delighted to read that we meet your expectations and our staff was always helpful.
We are looking forward to welcome you near future! Warm regards,
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trumbull, Connecticut
1 review
4 of 5 stars Reviewed April 23, 2013

This was our third time staying here (after our first stay we liked it so much that we bought a time share week). The rooms are spacious, comfortable and always clean. The staff is very friendly and helpful. Our kids love the pools and it never seems crowded - except for the lounge seating but not in the pool itself. We love that the mall is right across the street to take a break from the sun and so many great restaurants in walking distance. The staff at the KidsClub are wonderful (especially Juanita!). Our kids always love the activities and we love the parents night out on Tuesdays - so wonderful to get a night out alone on vacation. The only negatives - it is always very windy and therefore hard to enjoy the ocean with the rough surf. Also, we had a problem with a bill at the bar and the front desk was not very helpful in trying to correct it. All in all though, always a great vacation at the Westin Lagunamar!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, April 25, 2013
Dear Guest,
It makes us so happy to receive these kind of comments from our dear owner, thank you so much for choosing Westin Lagunamar for your vacation again and for your loyalty to us and Starwood Resorts. We would love to host you again soon.
Warm Regards from Cancun!
The Westin Lagunamar Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Cancun
#13 Romantic Hotel in Cancun
#13 Family Hotel in Cancun
#15 Luxury Hotel in Cancun
#16 On the Beach Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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