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The Westin Lagunamar Ocean Resort: Traveler Reviews

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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The Westin Lagunamar Ocean Resort
Ranked #16 of 172 hotels in Cancun
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1,729 reviews from our community

Traveler rating
    1,069
    465
    115
    54
    26
See reviews for
Families
713
 
Couples
693
 
Solo
35
 
Business
14
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Gladstone, MI
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Gorgeous Hotel and Gracious Staff!”
5 of 5 stars Reviewed February 14, 2013

We had the best, restful vacation at the Westin Lagunamar in Cancun. Carlos and Marcella were such awesome massage therapists! The surf pounded in the background as we relaxed together during our 80 minute treatment. Everyone was so friendly and Maggie was always available to direct us when we had questions! The grounds were beautiful and very clean. We used the bus transportation with no problems! The directions to the Catholic Church were priceless: take the bus to the Playboy Club and get off bus. Walk 1/2 block to the church on the left!! The directions were perfect! Very relaxed and can't wait to book for next time!!

Room Tip: 4th floor and above have better views!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JulieAGladstone_MI about The Westin Lagunamar Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2013
Dear Guest, Thank you for your kind review of our resort. We greatly appreciate your comments about our Team and will be sure to recognize them.We hope you have found a new ""home away from home"" and we look forward to welcome you back next year!!

Warm Regards
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Wonderful property!”
5 of 5 stars Reviewed February 14, 2013 via mobile

This is my second time at this property! If you are looking for luxury this is the place for you! This resort is superb in everything and the staff is most accommodating! I will always use this hotel for my trips to Cancun! The pictures you can see online are beautiful but I assure you they are nothing compared to the real thing!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Kyle41989 about The Westin Lagunamar Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2013
Dear Guest,

Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We thank you for your loyalty....it means a lot to us and makes us strive even harder to achieve our goals.

We hope to Welcome you back very soon!

The Westin Lagunamar Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Connecticut
1 review
1 helpful vote 1 helpful vote
“A Must Stay!!!”
5 of 5 stars Reviewed February 13, 2013

Just returned from a fabulous week here at the Westin Lagunamar. We are SVN owners since 2005 and had stayed previously in four other network resorts. This one has by far the friendliest staff of any we've stayed in. It was like vacationing with family!. The restaurants were reasonably priced and the food was excellent. The buffet breakfast at the Oceano is amazing. Even the prices in the market were very comparable to shops across the street. We had never purchased food from the markets at any of the other resorts because the prices were high, but this was not the case here. We did the owner's update, something we had said we would not do, because every other resort had high pressure salespeople, but here it was truly low-key. We did end up purchasing a small unit on the odd year and left feeling good about our decision. We plan to go back in the fall, and are really looking forward to it.

Room Tip: All the rooms face the beach so you can't go wrong! Left the spa blank because we didn't use...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask lskjoy about The Westin Lagunamar Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2013
Dear Guest,

We would like to thank you for your nice review. Nothing makes us feel better than knowing our guests left the property feeling better than when they arrived. We look forward to Welcome you and your family soon!

Warm Regards,
The Westin Lagunamar Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
“Amazing experience”
5 of 5 stars Reviewed February 13, 2013

From the moment you arrive you think you are in heaven, everything about this trip was amazing. The staff is attentive and great at answering your questions and making everything about your trip wonderful. The fun team leads great activities and René was great and always made us laugh. Edourdo the pool concierge was amazing always make sure we found a spot we like getting umbrellas set up etc. But by far the best experience was a massage with Joreim a must do for anyone. The pool service was great, food was good. Oceana restaurant had great service the only down thing was really bad service at the sports bar Dona. It took forever to get served and then they brought peoples meals out space 5-7 minutes apart which made it difficult.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sweetlily1856 about The Westin Lagunamar Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2013
Dear Guest,

We are very pleased to know you had a great time at Westin Lagunamar. We hope this experience with us is just one of many you will have for many years to come. Thank you again and come back soon.

Warm Regards,
The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Juarez
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“The perfect Vacation in Mexico's Caribe”
5 of 5 stars Reviewed February 13, 2013

I just loved the beach, the pool, the room, everything was perfect, I loved the way the rooms are distributed, two separate rooms for travelers with teenager...the kitchen is so pretty...you feel like you are at home, all the commodities you have at your home, you will have them here.

Room Tip: You can buy your groceries and cook in the room's kitchen or outside they have grills.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bibi1999 about The Westin Lagunamar Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
February 15, 2013
Dear Guest , It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future.

Warm Regards,

The Westin Lagunamar Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort

Also Known As:
The Westin Lagunamar Ocean Hotel
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Luxury Hotels in Cancun
#15 On the Beach Hotels in Cancun
#16 Family Hotels in Cancun
#24 Romantic Hotels in Cancun
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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The Westin Lagunamar Ocean Resort
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