Cons: Took forever for the bellboys to bring luggage to our room. Wouldn't accept cash anywhere at the resort had to pay by CC...frustrating! People run down to the pool chairs to throw their towels on the chairs to claim them by 9am and then dont show up to use the chair until noon. BBQ Grills were nice to use but no BBQ utensils in rooms. Lots of noise in hallways at night, every night, at times seemed like they were right in the room with us. Hot tubs were luke warm...very disappointed! Trash can liners were too small for the containers. Breakfast buffet was not worth the money, food was cold! The massage people constantly bugging you for a free teaser massage sample, maybe bring a sign that say "NO Massage NEEDED HERE!!
Pros: Resort was very clean. Concierge was very helpful and took the time to answer all our questions. Rooms were very nice and spacious. The view is awesome, there cant be a room with a bad view. WIFI was good for us because I brought my own travel router, had 4 bars all week.
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- Also Known As:
- The Westin Lagunamar Ocean Hotel Cancun
- Westin Lagunamar Ocean Hotel
- Cancun Westin