Lately, I have been staying at the Ritz's or the Marriott, but after reading the great reviews, I decided to try the Lagunamar.

All the positive reviews, were spot on. From the time the door man opened my shuttle door with a friendly greeting. Him taking care of my luggage. To the hostess who greeted me as soon as I was in the door, and directed me to check-in.

To the check-in girl who checked me in quite quickly. To the check out girl who was very efficient. Lastly, the door man who took care of my luggage back to the shuttle and everyone inbetween.

I got to the hotel around 17:00 so I didn't have to wait for a room. I heard about people having weak wifi, but in my room #1362 in the new wing, the wifi worked perfectly.

The hotel grounds were always kept up and the pools were amazing.

I didn't eat at the hotel so can't coment on that. Location great, mall across the street with movie theaters and the bus stop in front of the hotel.

I didn't use the kitchen but I used the washer dryer. This makes such a big difference when traveling. Tip, bring your own bounce for the dryer.

The gym was small but I did take advantage of it one day. Hey, I'am on vacation.

All the workers were friendly and all said hello in passing. The only low point of my stay, and it wasn't anything to do with the hotel, but the red flags for the beach were out the whole time I was there. I can understand that but one day I wanted to go into the water, not too deep, just to feel the magical powers of the carribean. Well, about knee deep, I couldn't take it anymore. Not the water which felt great, but the sand. The sand had a bunch of rocks and sea shells. Yes, I know I'am weak but I don't usually walk around barefeet back home. I couldn't take the rough ground. I kept thinking I would cut the bottom of my feet on one of the shells. Fortunately that didn't happen. That was the first and last time I went to the beach at the hotel.

Cancun is not cheap but what you pay for at the Lagunamar to what you get, it is well worth it.

Stayed at the Lagunamar 11/10-11/17. Weather was great. It rained twice for about 5 minutes each time. Stayed in building 2 overlooking the Park Royal and the beach. Stayed in a 2 bedroom which was more than enough room for two adults and two children. On the last review the person said it took them 4 hours to clear customs. Took us about 1 hour, Mexican Customs only had two people working and alot of passengers. Went to Walmart for food. If you dont want to go to Walmart right from the airport take the R2 bus to Walmart and then a taxi home. Bus is about one dollar a person cab was about 15 dollars. Check in was easy and room was ready upon arrival at 3:30 pm. Staff was very helpfull and always greeted you with a hello. My two kids ages, 7 and 6 loved the pool, water slides, beach and hottubs. The activity staff is great always with something to do for everyone. This is a great hotel for families and would recomend it to everyone.

My husband and I are frequent travelers who enjoy a variety of vacation settings traveling as a couple and also with our children. We have stayed at many Westin properties and enjoyed the vacation villa at Westin in Cancun very much. We had a 1 bedroom studio that was very clean, comfortable and up to date. The property has an upscale feel and the beach was one of the best ever!! Turquoise blues and greens ocean, clean white sand beach. Our first visit to Cancun exceeded our expectations!! Stayed Nov. 8-11th. The beach, pool, resort and area in general were not crowded, we met very nice couples and families...upscale environment... and local restaurants were all upscale and fabulous. Service at pool and beach was polite but never quick. Subzero mini fridge made ice cubes faster than I have ever seen. We had a couples massage after dusk in a beach hut that was one of the best massages we have ever experienced! Gerardo and Manuel were professional, experienced and very talented. My husband and I both thought these men have a gift!!!

Recently stayed at this resort for a girlfriends getaway. This is a very nice property, large pools, great views from rooms. Location in the hotel zone is very convenient, with an open air mall across the street with shopping and restaurants. The service especially stands out here. The staff were always pleasant and helpful, and responded quickly to any requests. Would stay here again, and recommend to others.