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“Return to Paradise” 5 of 5 stars
Review of The Westin Lagunamar Ocean Resort Villas & Spa

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The Westin Lagunamar Ocean Resort Villas & Spa
4.0 of 5 Hotel   |   Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico   |  
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Ranked #15 of 177 Hotels in Cancun
Eureka CA
1 review
2 helpful votes 2 helpful votes
“Return to Paradise”
5 of 5 stars Reviewed November 6, 2012

My husband and I just returned from a week's stay in Cancun at the Westin Lagunamar Ocean Resort. Our first impression when we arrived was Wow! Its beauty immediately impressed us.
Our concierge greeted us enthusiastically and informed us of all the possibilities we could do while we were there. We took advantage of three great adventures. We did the ferry trip to the Isles of Mujeres, the tour to the pyramid Chichen Itza, and then a wonderful snorkeling tour. All of the meals we had at the resort and neighboring it were just great. The help at the resort was always courteous, helpful and up-beat. Our studio room was a good size, clean, and had everything we needed. The beach is clean and beautiful. One of the swimming pools had a water slide which my husband at age 73 completely enjoyed! We hope to return to this resort paradise. Ruth and Everett

Room Tip: Our room over-looked the beach and we liked that very much.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 8, 2012
Dear Ruth and Everett,

Thank you for your loyalty! We await your next visit to paradise! We are very glad you enjoyed our water slide and our food and beverage. Please contact us directly at wlrgm@starwoodvo.com as soon as you have your next travel dates, we would love to help you arrange your next vacation with us.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,926 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (990)
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Page, Arizona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2012

Being Westin owners and having stayed at many Westin properties, I was not expecting to be blown away. I was just expecting to be coddled, pampered, spoiled and taken very good care of. Westin Lagunamar did not disappoint. From the ease of the concierges arranging for transportation to and from the airport and all the sightseeing excursions we went on, the ease of check-in/check-out and to the never ending happy hour drinks at the pool and Duna Sports Bar, we had a wonderful time at Lagunamar. The property is absolutely beautiful well maintained and immaculate.
The hotel beach front is stunning and a great place to bask in the sun, swim in the ocean or just hang out. We were not disappointed in the restaurants either. Great food and engaging staff everywhere we went. Special thanks to lovely ladies for making me feel like Brad Pitt even though I am more like Quasimodo..!!
We will definitely return and bring friends and family with us. Westin Lagunamar Ocean Resort Rocks..!!

Room Tip: East facing rooms give you a wonderful sunrise view from your balcony.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 12, 2012
Dear Guest,

Thank you for your kind review of our resort. We hope you have found a new "home away from home" and we look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherry Hills Village, CO
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

We are a family of 4: two kids aged 5 and 6.

Good stuff: great hotel rooms - all rooms with a view, very friendly staff - in particular Eduardo at the main pool, happy hour from 3:00-4:00 is great. Grounds are simply beautiful. Beach is beautiful and very well maintained as well. Decent wine selection at Oceano and the breakfast - which is more like Sunday Brunch is great. The spa was being finished (I'm told it will open in December) so the alternate spa facilities were the gym locker rooms. This created an awkward situation for me as I was led through the men's room for my massage. Gerardo was an outstanding masseuse. My facial did not include a steam or lips treatment, and the aesthetician did not speak English well so she was silent the entire time. It would have been nice to know what she was applying, and after getting the massage from Gerardo, having her do my massage was ho-hum. And again, this was all in a side room contained in the mens locker room. It was a decent temporary solution, though.

Outside restaurant La Distilleria (Mexican) was fun and the food was good.

Bad stuff: The pools were generally too cold to spend any amount of time in.
Concierge - We booked two trips and when we went back to the concierge to confirm what the trip would include, they had no indication in their computer as to what we purchased, which confused things. I recommend any tours you take to bring pesos as well. We were told we would get by with a credit card, and the ATM that gives pesos was out of order (there are two ATMs - one dispenses pesos and one dollars). We ended up on our tour with only dollars and credit cards at a place for lunch that only took pesos. Also, a guy working for a tour company told us the Hotels markup the tours 100% and booking through outside tour co's can save you some money (he was with Sunset Tour co), so you may want to compare.

Other stuff: The main pool, where the action is is 4' deep, so my youngest was unable to enjoy herself there. There is a 1' baby pool, and a large area that is ankle-high. The slide has a 5' pool at the bottom and requires the rider to be 6 years old and good swimmer. The alternate pool, which is also very nice, but much quieter has a graduated entry, so this worked well for her but the rest of the family wanted the action of the other pool.

Room Tip: All rooms are great.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 12, 2012
Dear Guest,

Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests.

We await your next visit !!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Had really no expectations of what Cancun, or the resort would be like and I was BLOWN AWAY. Cancun is such a beautiful and exotic place. The resort is extremely welcoming, friendly and helpful. Had such an amazing time just hanging out at the pool bar (The Jorge's at the swim up bar are the best). One MUST do excursion while you are there, is the ruins at Tulum. They are the closest Mayan Ruins and located on these breath taking cliffs over-looking the ocean. Its a quick and easy trip if you take the Tulum Express. Picks you up at 7:30am. You get 2 hours to tour the ruins, and back at the resort by 2:30-ish pm. Still have a whole afternoon to pool hang or shop.

Room Tip: All rooms face the ocean, so you cant go wrong!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest ,

It makes us so happy to receive these kind of comments, thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future.

Regards
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Philadelphia, Pennsylvania, United States
1 review
5 of 5 stars Reviewed November 5, 2012

i have no regrets ilove the westin brand i am a starwood owner. every one made me and my husband feel special.the grounds are fantastic i have nothing bad to say.my contact person gave us a deal on the the pirate cruise that was the highlight of our vacation.location was good .right across from a mall.short bus drive away from all thenight life

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest,

Thank you for your kind review of our resort. We greatly appreciate your comments about our Team and will be sure to recognize them. We hope you have found a new "home away from home" and we look forward to welcoming you back again very soon!!
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Charlotte, North Carolina
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

My husband and I stayed at this property for several nights and were very impressed. We loved the villa style of the resort. It was so convenient to be able to do laundry and have the full kitchen in the villa room. The location is excellent as well. The beach is gorgeous...you don't always get a nice beach with hotels in Cancun. It is right across the street from La Isla - wonderful shopping and restaurants. The service was incredible. Agustin Hernandez went above and beyond to help us during our stay. There was immediate attention upon arrival and we were made to feel special the entire duration of our stay. The pools were wonderful. Restaurants and bar were very nice. The heavenly bed was up to standard as usual....which is so nice in Cancun when you never know if you'll get a bed that is hard as a rock. We are SPG platinum and have high standards for the Starwood properties...this one measured up for sure. Looking forward to when the Spa will be open. We'll definitely stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest,

Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We thank you for your loyalty....it means a lot to us and makes us strive even harder to achieve our goals as a company.
We await your next visit !!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackwood, New Jersey
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is a beautiful, well maintained resort. The staff could not be more friendly, accomodating, or grateful. We stayed in room 483/484 and the rooms were spotless. Only drawback was an inability to connect with WIFI within the room. Not a big deal because the view was beautiful on the balcony. The best deal at the Lagunamar was the breakfast buffet. $25 or $20 if you are an owner. Dosen't sound cheap, but when you take into consideration the amount of Bloody Mary's and Mimosa's you can dring over a several hour period, not a bad deal. Numerous restaurants within walking distance or short cab ride.

Room Tip: If WIFI is important, ask which rooms have better reception
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest

Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We look forward to welcoming you in the near future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Cancun
#13 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#15 Luxury Hotel in Cancun
#15 On the Beach Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 143
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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