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“Excellent Westin Property” 4 of 5 stars
Review of The Westin Lagunamar Ocean Resort Villas & Spa

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The Westin Lagunamar Ocean Resort Villas & Spa
4.0 of 5 Hotel   |   Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico   |  
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Ranked #17 of 172 hotels in Cancun
Charlotte, North Carolina
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Excellent Westin Property”
4 of 5 stars Reviewed November 5, 2012

My husband and I stayed at this property for several nights and were very impressed. We loved the villa style of the resort. It was so convenient to be able to do laundry and have the full kitchen in the villa room. The location is excellent as well. The beach is gorgeous...you don't always get a nice beach with hotels in Cancun. It is right across the street from La Isla - wonderful shopping and restaurants. The service was incredible. Agustin Hernandez went above and beyond to help us during our stay. There was immediate attention upon arrival and we were made to feel special the entire duration of our stay. The pools were wonderful. Restaurants and bar were very nice. The heavenly bed was up to standard as usual....which is so nice in Cancun when you never know if you'll get a bed that is hard as a rock. We are SPG platinum and have high standards for the Starwood properties...this one measured up for sure. Looking forward to when the Spa will be open. We'll definitely stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest,

Thank you for taking your valuable time to post this review! We pride ourselves on creating personable and memorable experience for our guests. We thank you for your loyalty....it means a lot to us and makes us strive even harder to achieve our goals as a company.
We await your next visit !!!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (829)
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Blackwood, New Jersey
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is a beautiful, well maintained resort. The staff could not be more friendly, accomodating, or grateful. We stayed in room 483/484 and the rooms were spotless. Only drawback was an inability to connect with WIFI within the room. Not a big deal because the view was beautiful on the balcony. The best deal at the Lagunamar was the breakfast buffet. $25 or $20 if you are an owner. Dosen't sound cheap, but when you take into consideration the amount of Bloody Mary's and Mimosa's you can dring over a several hour period, not a bad deal. Numerous restaurants within walking distance or short cab ride.

Room Tip: If WIFI is important, ask which rooms have better reception
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest

Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We look forward to welcoming you in the near future.

Regards,
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Hamden, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Fabulous trip with friends! Infinity pool was amazing. Ocean front property with good happy hour deals. Ceviche was to die for! Friends received massages-they were very impressed. Could have had a better check in experience. Room was not ready upon arrival but were provided with complimentary cocktails.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 6, 2012
Dear Guest

We want to extend our most sincere appreciation for you review. We are very glad to know that you enjoyed your vacation with us and would like to apologize for any check in inconveniences you might have had, we are currently working on improving our check in experience for all pur owners and guests.

Warm Regards,
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Vernon, British Columbia, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2012

My wife, daughter age 30 and myself travelled from Toronto ON to Cancun Mexico and stayed for 8 nights at the Westin Lagunamar. We had stayed there in February of the same year 2012. The service is great, the staff are very friendly and helpful. It is easy to use the bus to travel for groceries, some activities [wet and wild]. You are opposite a large mall. Prices for restaurants are more money in the mall compared to just down the street.

Room Tip: Rooms in the area of the main entrance have better access to infinity pools
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 5, 2012
Thank you for your kind review of our resort. We greatly appreciate your comments and hope you have found a new "home away from home" and we look forward to welcoming you back again very soon!!
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Franksville, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2012

This facility offers villas (a lockoff suite with kitchen facilities) for travelers and each room has an ocean view, the beach and excellent pool facilities. It is ideally located for easy access to and from the airport, to the La Isla mall, restaurants, La Casa Del Habano (for cigar lovers and the world's greatest mojito's prepared by David), and a short bus or taxi ride to Costco for stocking up your villa. The staff is very friendly and attentive. For our trip, Rebecca and Arline at La Duna sports bar were noteworthy along with poolside waiters, Marco and Joaquin. The only suggestion I have for the resort would be to add some character to the sports bar, it's very sterile.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 5, 2012
Thank you fo your review, nothing makes us feel better than knowing our guests left the property feeling better than when thay arrived. Please come back to visit us soon here at your second home in the Mexican Caribbean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, USA
Top Contributor
99 reviews 99 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 4, 2012

This is not your typical full service hotel, this property provides the timeshare aspect and a hotel.

Plus:
Location, ocean views in each room with the flexibility of a one bedroom villa or a hotel room with a fully equipped kitchen. The one bedroom villa is tastefully decorated and offer the,luxury of a high end but also offer the ability to cook with all the necessary kitchen tools.

Concierge is friendly and very accommodating, restaurant and bar staff is awesome. Property is amazing and well kept.

Housekeeping works hard and keep your room clan and sparkling, they even create different animals each day which was a pleasant surprise each day.

Bathroom is huge with a separate shower and jacuzzi tub.

Areas of improvement: No valet or bellman to assist you upon arrival, front desk is not friendly, our guest service agent who check us in was extremely tired, yawning, non engaging, wiping his nose and could of cared less. Internet is non existing but Starbucks is directly across the street or you can use the hotels business center.

Request for a high floor to have awesome views of the ocean.

If your bring your family and want to save money, upon arrival you can go to Walmart and buy all your food, the property is perfect if want want to cook or have a barbecue, the hotel does not mind if you bring your own alcohol in any of the public areas, pool side, park like setting thought the property.

The beach is amazing, the sand is white, with amazing blue waters!

I would of given a 4 star but I felt the lack of service coupled with the friendliness out weighed the Resort which is why I provided a 3 star. The hotel/resort was awesome but the details was just not there.

Room Tip: High floor for better views, stay in the first building for better wifi access, purchase the one bed...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 5, 2012
Dear Guest,

We would like to thank you for choosing Westin Lagunamar Resort and we hope to have the opportunity to welcome you back to our resort on your next visit to Cancun.

Regards,
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Poughkeepsie, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 3, 2012

My wife and I stayed here on a pomotion for four days in October. The resort gave us a large one bedroom ocean front suit. It had a full kitchen with a washer dryer and even an icemaker in the refrigerator. The reort being so new everything is modern and clean. The only down sides are the price of food and the early checkout time. Checkout is 10 AM and they would not extend it for us beyond 11 AM. Also I can see that during the busy season there would not be enough palapas on the beach for everyone. The aabove faults are minor and should not keep anyone from visiting this resort. There is a hugh upscale shoping center accross the street with many restaurants. We did take the timeshare tour. There was not much pressure. They were asking for $11,000 for a one bedroom suite every other year low season. Maintenance is $1,400 the year that you have the room for a week. We took the Xlo-ha adventure and it is highly recommended. The down sai was it took an hour and 1/2 to get there and return.

Room Tip: All of the one bedroom suites are excellent. we were in buiding 9 on the second floor and we had a...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, November 5, 2012
Dear Guest,

We are very pleased to know you had a great time at Westin Lagunamar. We hope this experience with us is just one of many you will have for many years to come. Thank you again and come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Cancun
#13 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#16 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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