This was our first time visiting Cancun. We had a very nice stay.
Location : very well located, right across to La Isla mall, an open air mall by the lagoon. You will have access to nice shops and restaurants. Walking distance to a lot of other nice resturant.
Staffs : The staffs were very helpful and friendly. They recognized us by our lastname. Our personal concierge Luigi sent us a welcome email, arrange transportation from the airport to the hotel, gave a very good recommendation on the restaurants. I can tell that he is also a foodie. The frontdesk staffs were also very nice as well. Adrianna went above and beyond tried to accomodate our requests. We didn't have any bad experience with the staffs.
Room : We got 2 bedroom villa. All the villas got ocean view or partial pool/ocean view. You will get blocked by palm trees if you are on the lower floor. The villa was very specious, one bed room got fully equipped kitchen, studio got kitchenette, modern decor, flat screen TV.
Food : The food was not bad. The room service menu was ok, very basic. The lunch menu of the restaurant by the pool was not bad, but the dinner needs some improvement.
Pool : They got the biggest infinity pool I've ever seen. I think the towel card thing was kind of odd but I got used to it. I am guessing they loose their towels a lot. A lot of people got up super early to reserve louge chairs. I didn't think that was fair to other people and the hotel staffs were too nice to say anything. You know who you are, you should be ashame of yourself.
I enjoyed my stay and will definitely go back here again.
By the way, you will get special treatments from the restaurants when the hotel concierge make reservation for you.
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- Also Known As:
- The Westin Lagunamar Ocean Hotel Cancun
- Westin Lagunamar Ocean Hotel
- Cancun Westin