Looking at other reviews, we see other people's comments on Sr Paolo's direct involvement in the restaurant. For sure, that's what will get us back to Locando Paolo again if we visit Cancun. Seeing someone personally care about you being there is awesome. I wouldn't say that staff was hovering - they are there to meet your every need! It's like the people at our hotel said, "we're here to spoil you"! The food was great, but the dining experience was the best part. Another great part of the restaurant is its location - off the hotel zone strip. If you are staying down at the lower mileposts closer to Cancun Center, it's easy to get to, much less hassle than hotel zone, certainly less corporate feel. And as we were leaving we stopped to chat with the next two tables, also from New York State. Who knows good food better than New Yorkers! I opted to skip appetizers and have dessert. That was a wise choice, believe me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.