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“Good place until last night” 2 of 5 stars
Review of Hotel Casa de Guadalupe

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Hotel Casa de Guadalupe
3.0 of 5 Hotel   |   Real de Guadalupe 172, San Cristobal de las Casas 29230, Mexico   |  
Hotel amenities
Merida, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good place until last night”
2 of 5 stars Reviewed November 3, 2013

The place is nice, it has a colonial look with good and comfortable rooms. Breakfast was included with a good quality and the staff made an excellent job accommodating to our needs. The only problem was the last night (we stayed 5 nights) where 7 dogs were sleeping in 4 separate rooms and during all night we were unable to sleep due to the noises they were doing, while the staff did nothing to solve this. The next day they did not cared about this problem. I would recommend this hotel only if you don't mind sleeping or if you have a pet and don't mind other guests having this problem. Unfortunately most of the positives do not matter when you are not able to sleep on your last night.

Room Tip: Do not stay if there are dogs in other rooms.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review, November 6, 2013
Dear friends.

Thank you for sharing your comments with us, we do appeciate all points of view, however, our resort is a pet friendly kind as we have mention on our website, normally we manage to create a place where people and pets can share with unique quality.

Among this, there are some ocassions when the place turns out to be much more crowded and noisy, in order to reduce this, we will work in some ideas and extra services to solve it, and have a enviroment wich suits to everyone.

On the other hand, on this specific situation, unfortunately there are some owners who left their pets alone at the room without consulting or leave then under our personal care, I do really regret that this affect you, I would love to see you again very soon in our resort and you can get a much more better impression about it from the beggining to the end of your staying.

Once again thank you.
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158 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Rome
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 20, 2013

We are a family with two kids of 15 and 13, and we stayed 4 nights, definitely enjoying our stay. The hotel is very nice, with a family feel, and the staff is friendly. The rooms are nicely decorated, although some rooms are better than others (while our room was very quiet, our kids stayed in a room that was a little noisy due to the cars passing by). Please note that the location is a bit inconvenient if you don't have a car, given that it takes about 15-20 minutes to walk to the center.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review, August 22, 2013
Dear Mr. Max.

In the name of your home Casa de Guadalupe, I would like to give you the thanks for taking the time to write us your comments and thoughts.

This comments are really important and help us to improve our service, I shall apply all the great recomendations your send.

And definetly on your next visit to this your home away from home you and your family will have even a better experience!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

I had an awesome stay at Casa de Guadalupe. The service was amazing. The room was beautiful and my cousins and I really enjoyed our stay. The staff were so helpful. San Cristobal de las Casas was wonderful. I can't wait to back soon.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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casaguadalupehotel, Public Relations Manager at Hotel Casa de Guadalupe, responded to this review, August 6, 2013
Google Translation
Buenos días.

Apreciamos sus comentarios, estos nos ayudan a mejorar!

No dude en contactarnos y regresar a esta su casa fuera de casa, de antemano le aseguramos que podrá constatar las mejoras de nuestro servicio.

Muchas gracias

Ethel Zapata
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San Diego, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2013

They are really not interested in the client only on money , not in service .
I contacted them for pick up at the airport and ,,,,,never showed up. When I called them they answered , take a taxi . In Chiapas Mexico ? Thank God I speak spanish .
They offer in the website a package all inclusive 7 night dinner and then after I payed it was actually 5 . It is just not ok . They have no interest in service the guests with quality . The food is bad , the towels are old and dirty , there was a bug on my bed , no hot water at nights (because they turn the heater off) rationed the soap , overcharged for tours , taxis , food, laundry .
The first room had a sewer smell and when we complained they confirmed they knew about this problem , they changed us to another room ??????

Go to Chiapas it is Magical Wonderful The people are incredible, the natural beauty is unique . Go to a good Hotel!!!!

Room Tip: Do not stay in room 310 very bad sewer smell.
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review, September 20, 2013
Dear Customer.

We regret that your stay was not satisfactory at our Hotel, despite the fact we change you to 3 different rooms. Effectively we have a package that is based on Experiences called Discovery Chiapas and includes tours, visits to museums, activities and some meals and drinks, however IT IS NOT an All Inclusive an our advertisement and the schedule we gave you at your arrival showed exactly what you were getting.

We appreciate the comments regarding our food and we regret that despite the fact we create a special menu for you and your wife, we anyway failed on reaching your expectations. We appreciate your comments and will suggest contact your Travel Agency RCI in case they were discrepancies or lack of information regarding our hotel and our package Discovery Chiapas.

On the other hand we will be happy to see you again if you want to use the Free nights we gave you.

Take care
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Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 7, 2013 via mobile

We spent 2 nights in the Casa de Guadalupe hotel during our journey in Mexico. The hotel is a beautifull and classical colonial Mexican building. Staff and services are excellent. Particularly the hotel manager Denis has warmly welcome us and has given wonderful tips. Unfortunately the location is 15min far from the city center which is not ideal if you don't have your car. Furthermore, during our stay, WIFI was not working in the rooms.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review, September 14, 2013
Google Translation
Estimado amigo.

Muchas gracias por tus comentarios, nos han ayudado mucho a mejorar, parte del encanto de casa de Guadalupe es su ubicación, que permite estar apartado del bullicio de la ciudad permitiendo una estancia más relajada y amigable.
Sin embargo hemos tomado medidas necesarias y atender este tema para que todos nuestros huéspedes sin excepción se sientan a gusto, esto de igual forma se ha atendido en referencia al internet.

Esperamos verte pronto en esta tu casa fuera de casa!
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Rome, Italy
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 3, 2013

just 4 minute walk from the downtown but here u can apreciate the silence of the city.
Our bathroom was decorate with mosaic much better to the other hotel in the city where we was before.
Strongly recommended hotel.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review, September 14, 2013
Dear Dago.

Thank you very much for your good comments, it´s very imporrtant to us to know that you have a great experience here with us.

Don´t forget to come and visit us, I can assure you that this experience would be even better than the last one.

thanks and see you soon!
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Huatulco, Mexico
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2013

We loved our stay at Hotel Casa de Guadalupe. It is an easy walk to the busy part of town, but the hotel is located just beyond all the hub-bub so you can relax. Our room was beautiful. Well appointed, huge, and a great bathroom. There was a little street noise sometimes just because the streets are cobblestone and the cars would be braking at the corner where the hotel is situated. The cathedral next door is very beautiful. The city of San Cristobal de las Casas is lovely. We stayed for a week of immersion Spanish classes at Instituto Jovel, and this hotel was the perfect place to unwind and review everything we were learning....

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review, September 14, 2013
Dear friend Thank you for your comments, it´s great to hear that everything was as you imagine.

We hope to have you and your familiy again soon, don´t forget to mention that this woudl be a second time.

Once again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa de Guadalupe

Address: Real de Guadalupe 172, San Cristobal de las Casas 29230, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
#2 Business Hotel in San Cristobal de las Casas
#5 Spa Hotel in San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Casa de Guadalupe 3*
Number of rooms: 11
Official Description (provided by the hotel):
Travel through time and live an amazing experience staying at Hotel Boutique Casa de Guadalupe.We are a quick 10 minutes from downtown San Cristobal de las Casas on Guadalupe Avenue, right in front of Guadalupe´s Cathedral. If your plan is to fly to Chiapas, you should search flights to Tuxtla Gutierrez International Airport better know as Angel Albino Corzo or Chiapa de Corzo International Airport. . This airport is 40 km (26 miles) away from the hotel. We do offer airport transportation at a surcharge.The Hotel has colonial style, with 12 comfortable suites, tastefully decorated to create an intimate atmosphere, with beautiful Talavera playing with the warm colors, cedar and mahogany floors wrapped handcrafted details. ... more   less 
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Also Known As:
Hotel Casa De Guadalupe San Cristobal De Las Casas, Mexico - Chiapas

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