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“Rooms surround a lovely garden” 4 of 5 stars
Review of Hotel Jovel

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Hotel Jovel
2.5 of 5 Small Hotel   |   Calle Flavio A. Paniagua No. 27, Colonia Centro, San Cristobal de las Casas 29220, Mexico   |  
Hotel amenities
Nijmegen, The Netherlands
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Rooms surround a lovely garden”
4 of 5 stars Reviewed August 14, 2011

Basic rooms with a good hot shower! Only disadvantage is that the rooms are humid, the towels did not dry well.
The hotel is at a good location and is reasonable priced (550 pesos for a double).

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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95 reviews from our community

Traveler rating
    27
    37
    15
    10
    6
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15
39
5
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 31, 2010

The shame about this place is that the rooms and the building are actually pretty but it is totally let down by the staff who were disinterested from the moment we arrived till the moment we left in terms of making sure our stay was a comfortable and pleasant as possible. Quite honestly it felt like they were going out of their way just to be there and help with the simplest of inquiries and tasks. Laundry? They nearly lost items and almost couldn't be bothered tracking them down for us. Shoddy. If you can find somewhere else I would suggest you do.

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Travelers are raving about these San Cristobal de las Casas hotels

Vancouver
Top Contributor
93 reviews 93 reviews
78 hotel reviews
Reviews in 74 cities Reviews in 74 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed February 14, 2010

It can be quite cold at night in San Cristobal during the winter but this place does not supply any heating - we kept the bathroom door closed as there was a slatted window that did not close. The furnishings were very plain and we had to ask for more hangers.
The tv did not work and was not fixed during our stay(although we didn't need it). There was no safe. Breakfast was all right - we could get fried eggs. If traveling on our own, we wouldn't choose this place.

  • Stayed January 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Timbuktu, Mali
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2010

First of all, we didn't spent a night in the posada jovel.
I've made a reservation three months in advance and they told me that I had to sent my creditcarddata by mail, to which I reacted that I would contact them again when I arrived in Mexico, because I rather won't send these data through the internet. They didn't react to this message
I contacted them when I was in Mexico, but they didn't respond.

Arriving at the hotel, around 9 pm, they just said " we're full" " you should have paid in advance" . That's it...
This might also have been my fault, but they just stand there and didn't say anything else or tried to help to find a solution.

Stayed January 2010, traveled as a couple
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london, england
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 18, 2009

I am always cynical of people who leave bad reviews and would rather say nothing if I have nothing good to say but the night here was a nightmare.

We booked to stay here after reading good reviews in The Lonely Planet guide. There are two sides to the hotel one opposite sides of the street, one being more luxurious than the other.

We arrived in San Cristobal on a Thursday stayed elsewhere for one night and we wanted to stay here from Friday for 4 nights. We were shown a room on Thursday night which we reserved but they only had rooms on the plusher side for the Friday and Monday nights, being fully booked for the weekend. No problem, we paid for those two nights and agreed to stay on the other side for the weekend.

San Cristobal gets very cold at night due to the altitude, so hot water is essential as most rooms in the town do not have any heating. The room we were promised on the Thursday was not the room we were given on the Friday when we checked in. The room was considerably smaller and colder due to having very small windows which were in the shade.

After some discussion with the very unhelpful and unfriendly staff we eventually got given another room. Tthe room was nice, the water was very hot and although the toilet kept blocking we were happy enough.

That night at about midnight a group of Mexican teenagers staying at the hotel started having a party. Friday night, we didn't want to spoil the fun so let it go. At 2.00 the noise was so loud there was no chance of sleep as they were all outside the rooms shouting to each other etc.

My partner went to reception and asked them to have a quiet word as it was very late. The man on reception did go to speak to them but nothing changed. At 2.30 I rang reception and asked again but still no change. Eventually another guest opened the door and got very irrate at the group and this seemed to do the trick. It was a shame the hotel didn't sort the problem though and it was left to another guest.

The next morning we complained to reception and they said they had received a lot of complaints and had asked the group to leave. Fair enough, these things happen so we moved over to the other builidng.

The room was freezing so I decided to have a shower to warm up, one problem, this building does not have hot water, it is luke warm at best. We were promised that it was hot but it is definitely not.

I spoke to reception and asked if there was anything they could do but they were so unhelpful and unfriendly we simply decided to cancel the rest of our stay and moved to another hotel.

The more upmarket side of the hotel is pretty, the rooms are nicely decorated and there is a nice sun terrace but all of this does not justify the attitude of the staff and there are much better hotels in San Cristobal within the same price range.

I would not recommend this hotel.

  • Stayed November 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 4, 2009

The staff is charming, the location is decent and the rooms are clean. If you're a couple you might wanna consider taking a room with a bigger bed. The standard double room has a pretty small bed. This a usually the case in the hotels in Mexico but this bed was realy small in our opinion.
You'll get a discount if you stay several nights. From san cristobal its easy to reach the canon del sumidero and thats really worth it! Stunning views en we saw three crocodiles :)

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Central Hungary, Hungary
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 14, 2009

We had two nights in this charming hotel. We made our reservation by phone (only 1 person can speek English). They were busy to built a new roof with rooms but it was not disturbing at all. The lady with the breakfast and the receptionist guy are very kind and very helpfull. The hotel not only is a good place to make some walk in the city but it is also good place just to hang out. We spent also a few hours in the very nice garden with reading and relaxing. Our boy had got also a good time playing with his cars on the grass. The room is in the style of the area. Note, during the winter months is the night cold uitside (15C) and also inside.

  • Stayed January 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jovel

Address: Calle Flavio A. Paniagua No. 27, Colonia Centro, San Cristobal de las Casas 29220, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #17 of 71 B&Bs / Inns in San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Jovel 2.5*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hotel Jovel San Cristobal De Las Casas, Mexico - Chiapas

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