We chose this hotel based on the Trip Advisor review, and were not disappointed. The location couldn't be better if you plan to center your visit on the historic center of the city. Everything you might want to see and everywhere you might want to eat is within easy walking distance. Being a city of stone buildings with narrow stone streets, the location can be quite noisy, but with the windows closed we weren't bothered, and the rooms do have air conditioning. (Note - the balcony is not broad enough to sit on but only to step out onto.) All rooms are on the second floor, surrounding a courtyard where breakfast is served each day. There are also some tables and comfortable chairs for sitting outside your room at night - note that the wifi reception within the room could be iffy, and I suspect based on their location that the reception in some of the other rooms might be even worse. (We were in "Erudito".) So sitting in the courtyard in the evening to catch up on my email was a good solution. The room was comfortable with a king bed, full sofa, and desk with chair, with a high ceiling tile floor. The bathroom was a bit small and had little space to put our toiletries. The television showed only local Mexican stations - no English, no CNN - but that wasn't really an issue for us. There is an attendant on site 24 hours/day so security is not a concern, and in any event the city center seemed quite safe to us. The front desk was extremely helpful, English was spoken (but not by the breakfast staff), and they were available to help plan excursions. There were other hotels nearby that were cheaper that we might look into for our next trip, but we had no regrets about staying here. The only thing that prevents me from giving a general five-star rating is that although very comfortable, clean, and well-run, the hotel lacked a certain feeling of luxury that would be necessary to give a highest rating. By the way - a few other guests were accompanied by small children and seemed happy, so the place is apparently appropriate for families.
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