Spent a week in this lovely gem of a hotel. It is a small hotel in a beautiful colonial building, carefully and delightfully refurbished and decorated. The staff is gracious and professional. The room was large, and it did indeed have a balcony. I spent a fair amount of time leaning my elbows on the balcony rail and watching life go on, up and down the street. Although the room faced the street, noise was cancelled out by triple-paned windows and beautiful wooden shutters. So sleep was quiet and peaceful. The room was provided with fresh flowers. Breakfast was a work of art. The coffee was good. There was impressive attention to detail in all things, from housekeeping to reservations. Elsa Linda at the front desk was exceptionally kind and helpful in all matters, including arranging for taxis and tours. WiFi worked well. The hotel is a ideally located at the corner of a pedestrian-only street, a couple of blocks from the zocalo and three blocks from the Church of Santo Domingo de Guzman and its museum. I loved this hotel and wouldn't stay anywhere else in Oaxaca.