My friend and I came to Las Cupulas through a timeshare trade. When we arrived on Saturday evening we were taken to our room, and although we had emailed three times stating and confirming that we needed a room with two beds, we were shown a room with one king. We explained that this would not work for us, and the manager, Rafael came to the hotel and took us to another hotel that had two beds for us. The next day we left early and our bags were moved back to Las Cupulas and placed in a room with two beds. Rafael himself drove us to the other hotel and was very apologetic. What could have been an uncomfortable situation, was made right by the manager.
Las Cupulas is spotless. The rooms are spacious. The staff did everything to make our stay comfortable (they were all incredible) and provided us with everything we needed. The staff spoke excellent English. Orlando especially was wonderful and saw to our every need.
We were given a recommendation for tours. Rodolfo Juarez from Jade was tops. He accommodated us by customizing our tours to fit our needs. He speaks perfect English, knows the area to recommend half or full days tours, and is quite handsome too! We would highly recommend his services for tours.
Las Cupulas is off the beaten path. It is located in the residential neighborhood, so it is nice and quiet. There is a city bus (4.50 pesos) that stops a half block away to take you into town, or you can get a taxi (40 pesos) to take you to or from town.
Las Cupulas was a great experience and I highly recommend this lovely hotel.
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