My boyfriend and I stayed at here for our first 5 days in Oaxaca City. The staff wasn't necessarily the friendliest but they were, for the most part, efficient. The restaurant had exceptionally tasty food and delicious coffee along with great service, all at our a really low price.
The BIG problem we had was with the first room we were given upon arriving. Room 408: a windowless, tiny room that was nicely decorated but still reminded us of a basement apartment. It had no airflow- that's putting it mildy, as we discovered that it was actually cooler outside (Mexico in August!) than in the room, despite the high powered fan we had going at all times. We requested a different room and were told that weren't any available, despite the fact that I was sure I saw quite a few empty rooms every morning. Anyways, we said were going to leave and then magically they had a different room that we could move to the next day. That room was clean, open & well lit and generally a 110 percent more pleasant.
Aside from that, the location of the hotel is great: right next to a big indoor market and a lot of delicious food vendors, and only a few blocks away from the zócalo. Even the maid service here was pretty surprising: they folded our clothes and rolled up our socks!
So, to conclude: I would recommend this hotel with the advice that when making your reservation you specifically request "una habitación con una ventana." Seriously.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.