I have visited Oaxaca a number of times, but this year for Dia De Los Muertos, most properties in town were sold out. I booked a room at Hotel Abu via hotels.com. I ended up making two back-to-back reservations : 1 for the first 3 days, and the 2nd for another week.
When I arrived, my first reservation was fine, but for the 2nd one they were overbooked, and told me there was a hotels.com error. The hotel had absolutely no sympathy for my very distressing situation - the entire city was sold out, and I thought I had a confirmed reservation. The error probably was the fault of hotels.com, but as I stood in the lobby, confused and frustrated, they did absolutely nothing to help me. They watched and sort of snickered and eventually showed me to my tiny little box of a room. I mean, ridiculously small. Albeit the bed was comfortable and the room was clean.
But there was barely room for my suitcase in this room. And it was stupidly loud - there is a covered courtyard in the center of the hotel, and as people come and go, their voices echo through the whole place.
This hotel left me with a very bad taste in my mouth. I wouldn't stay there again.
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