The only favorable point of this hotel is its location. From the moment of our arrival the shortcomings began. The person at the front desk couldn't figure it out how to charge the internet booking agency we used and insisted on charging us for the whole stay at a higher rate than the one we had booked, after arguing with the manager we agreed to pay the original rate since they insisted on not having received our payment, hours later my wife checked in internet that the charge was indeed made and we had to spend more time to get refunded. The room we got was a disgrace! I can't believe this hotel claims to be 4 stars. The size of the room was barely that of a single room so was the bed; the walls paper thin, you could hear people on the corridor and on the adjacent rooms (and boy they were loud!). The bathroom also tiny, the shower covered with mold, the shower stood apart by a curtain but the hot water handle laid on top of the toilet. After having a shower the whole bathroom got soaked. Do yourself a favor and avoid booking this hotel.
- Official Description (provided by the hotel):
- Our Hotel also offers you the following services: free and secured parking, restaurant with daily service from 07:00 am until 11:00 pm, pool, wireless internet in the lobby, travel agency.The rooms are among other things equipped with safe, hairdryer, mirrors, Cable TV, Phone. We are situated two blocks from Santo Domingo Cathedral, two blocks from the Zócalo (main Square), as well as very near to many Museums and Art Galleries. Our direction is Calle Manuel Garcia Vigil #306 in the Center. ... more less
- Reservation Options:
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