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“A quiet refuge” 5 of 5 stars
Review of Hotel Palacio Borghese

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Hotel Palacio Borghese
4.5 of 5 Hotel   |   Allende 208, Oaxaca 68000, Mexico   |  
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Hotel amenities
Ranked #5 of 111 hotels in Oaxaca
Terrace, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“A quiet refuge”
5 of 5 stars Reviewed February 26, 2013

If you are looking for a quiet, elegant refuge after a day of immersing yourself in the fabulous world of Oaxaca, you will enjoy this hotel. It was quiet, clean, comfortable, well located, served a perfect breakfast (for us), and had English speaking staff. Oscar and Jesus were so kind in their efforts to make our stay as comfortable as possible. Thank you. Lael and David, Terrace, BC

Room Tip: We had a room facing the interior courtyard, the Verona, which also had a small sitting area and des...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director de Relaciones con Clientes at Hotel Palacio Borghese, responded to this review, October 26, 2013
Dear Guest:

We want to thank you for your kind comment , it motivates us to move forward in the future.
We are happy to know that the Hotel Palacio Borghese seemed perfect for rest because that is our purpose , a small boutique hotel very luxurious, allowing only six suites rest and comfort as well as the detail of the cleaning is something that characterizes us, located in the heart of the historic center of Oaxaca city , which allows you to explore the points of interest.
We are very proud to have provided a dining experience of the hand of our chef at breakfast time .
All staff aims to provide the most personalized and efficient service as you deserve , so we are dedicated to helping you with all your plans and strive to learn other languages ​​such as English, to make your visit you to Oaxaca is an unforgettable and memorable.

On behalf of all the staff of Hotel Palacio Borghese , we give you thanks.

Alejandra Martínez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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87 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
New York City, New York
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 25, 2013

Excellent, I liked everything very much. the rooms are great, the breakfast and dinners are also very nice. I would recommend this hotel to anyone. The staff went out of their way to help me whenever I was looking for things.

Room Tip: Excellent; No tips to say, everything was great.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director de Relaciones con Clientes at Hotel Palacio Borghese, responded to this review, October 26, 2013
Dear Guest:

We want to thank you for your kind comment, it motivates us to move forward in the future.
We are happy to know that you want to visit again and the special care we put into each of our rooms have been satisfactory to you, and that your room has been ideal to give you the best rest in Hotel Palacio Borghese are very concerned that our guests they like their rooms.
We are very proud to have provided a dining experience of our chef's hand at the time of breakfast and dinner
In Borghese palace all staff aims to provide the most personalized and efficient service as you deserve, so we are dedicated to helping you with all your plans for your visit to Oaxaca you an unforgettable and memorable.

On behalf of all the staff of Hotel Palacio Borghese, we give you thanks.

Alejandra Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
96 reviews 96 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 25, 2013

We stayed in this lovely small hotel for a week. We were in the Firenze room, which is quite spacious and attractive. One drawback was a lack of dresser space to put clothes away; we ended mostly keeping our clothes in the suitcases. The room was also a bit dark. I noticed another reviewer mentioned a mosquito problem. We did experience mosquitoes for a couple of nights, but it was not too bad (we have had much worse mosquito experiences elsewhere). However, there is so much to do in Oaxaca, we did not spend a lot of time in the room.

The hotel, in a traditional courtyard building, is lovely; we enjoyed sitting in the courtyard in the afternoons and having breakfast there in the mornings.

Continental breakfast was included and was just about all we needed most mornings. However, beyond breakfast we wouldn't recommend the restaurant especially--we had a full breakfast one morning and a dinner one evening. Neither were memorable, and Oaxaca is a town where you can have really memorable meals.

Service was generally excellent--Oscar was especially friendly and helpful. He arranged a driver for us on our first day who ended up driving us around throughout the week (we visited a lot of nearby towns) and even took us to the airport on our last day. He was always interested in what our plans were and whether we were enjoying ourselves.

The location of the hotel is great, very close to Santo Domingo/the Museum of Oaxacan Cultures and a leisurely walk to the zocalo. There are several excellent restaurants just a few blocks away, and the big markets (21st of November and Artisans market) are not far. We walked all over town from here.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director de Relaciones con Clientes at Hotel Palacio Borghese, responded to this review, November 2, 2013
Dear Guest:
On behalf of all the staff of Hotel Palacio Borghese , we want to thank you for allowing us to be your hosts
We want to thank you for your kind comments about the special care we put into each of our rooms and the improvements that could have, as a result , in addition to the closet with that already had all the rooms, we put in each room a closet for comfort of our guests and also put special care rooms to avoid mosquitoes. It's good to know that your room has been ideal firenze give you the best sleep, the spaciousness and comfort of your room which is something that defines us.
We also appreciate your comments about the food offered Palacio Borgese, because it motivates us to keep improving day by day .
We are happy that the wonderful location of the hotel you have seemed wonderful , as you mention , Borghese Palace is a small luxury boutique hotel, located in the heart of the historic center of Oaxaca city , just one block of the Church of Santo Domingo and a few blocks from the Zocalo of the city, surrounded by restaurants that allow you to have a gastronomic tour , near museums , resorts and famous craft markets
In Palacio Borghese all staff aims to provide the most personalized and efficient service as you deserve , so we are dedicated to helping you with all your plans for your visit to Oaxaca you an unforgettable and memorable
Hope to see you soon
Best wishes

Alejandra Martinez.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colorado
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 23, 2013

We booked this hotel online from the U.S. When we arrived, we were greeted by staff, shown our room. When we expressed not wanting to be right on the street, we were told the hotel was booked, and that we could not move, and even if we could, we were on a special rate, and would have to pay even more, and this is not a cheap hotel. Our stay was during the week, so the street noise was not bad, and the room was comfortable, clean, spacious and attractive. Here's the thing...we are early risers, a bit of a curse sometimes, but when we checked in we were told breakfast was not served until 8, no problem, as we could get some coffee earlier. Depending who is at the desk in the morning determines that. One day we could, one day no way. A little frustrating.
We loved the location of this property, and most of the staff are very accommodating and helpful, cudos to Oscar, but there was only one other room occupied during our stay. Why tell us the hotel is booked? Odd tactics.

Room Tip: Padua is on the street
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director General at Hotel Palacio Borghese, responded to this review, November 2, 2013
Dear guest:

We want to thank you for allowing us to be your host during your visit to the Oaxaca city.
We want to offer an apology for the situation that occurred during the stay at the hotel, we appreciate your comments to help us continue to improve every day.

We are happy to know that the hotel's location was to your liking.

We hope that you come visit Oaxaca and give us the opportunity to correct the mistakes that we had with you and serve you as you deserve.
Our best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 25, 2012

We spent a week at this fabulous hotel and were treated like royalty! They are so thoughtful and gracious. This is a boutique hotel with excellent service, beautiful rooftop views and spacious, comfortable rooms. It is a small hotel with about 7 guest rooms. They have a rooftop bar and a patio for meals and drinks or just relaxing. We stayed in the Roma suite. It was beautifully decorated and the beds were very comfy. We had a small issue with the jacuzzi, but they fixed it right away. They parked our car each night and then brought it to us for excursions outside of the city. The hotel is in a wonderful location. It is on the same block as the cathedral and is walking distance to the markets, shops and restaurants.The continental breakfast was perfect for us. It included fresh juices, coffee or tea, pastries, bread and preserves. The staff brought us fresh squeezed juice, coffee and complimentary wine and an appetizer the last night of our stay. We even brought us a small gift as a token of appreciation for staying at their hotel. We highly recommend this hotel and will stay their again on our next visit to Oaxaca. It was a treat!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director de Relaciones con Clientes at Hotel Palacio Borghese, responded to this review, October 26, 2013
In Borghese palace all staff aims to provide the most personalized and efficient service as you deserve , so we are dedicated to helping you with all your plans for your visit to Oaxaca you an unforgettable and memorable.
We are happy to know that the special care we put into the details of each of our rooms have been satisfactory to you, and that your room has been ideal to give you the best rest , for the space, comfort and cleanliness of your room is something that defines us.
We are proud to know that he could enjoy the beautiful terrace with Borghese palace , where as it says you can enjoy a wonderful view of the city , you can rest, relax , have a drink, have a delicious meal.
We are very proud to have provided a dining experience of our chef 's hand at the time of breakfast and dinner , as well as having provided an excellent valet parking .
On the other hand it was wonderful to know that they like the souvenir that we give you , for allowing us to be your host during your visit to Oaxaca
On behalf of all the staff of Hotel Palacio Borghese , we give you thanks.

Alejandra Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 15, 2012

We just arrived from Oaxaca (beautiful City) , This hotel has a great personalized service, they think of everything you may need, all the staff was very helpful , breakfast is very good and the rooms are complete and ours was very quiet, we stayed at the Verona room, hope to return soon.
Thank you for all your attentions
Leticia Krauss

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director de Relaciones con Clientes at Hotel Palacio Borghese, responded to this review, October 26, 2013
Dear Guest:
In Palacio Borghese all staff aims to provide the most personalized and efficient service as you deserve, so we are dedicated to helping you with all your plans for your visit to Oaxaca you an unforgettable and memorable.

We are very proud to have provided a dining experience of the hand of our chef at breakfast time.

We are happy to know that you want to visit and the special care we put into each of our rooms have been satisfactory to you, and that your room has been ideal Verona to give you the best rest in Hotel Palacio Borghese we are very concerned that our guests will like their rooms.

On behalf of all the staff of Hotel Palacio Borghese, we give you thanks.

Alejandra Martínez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 30, 2012

There aren't any 5* hotels in Oaxaca, but this is as close as you can get for a small boutique hotel.

The good: rooms are spacious and clean with nice amenities. There was a small water fountain just outside our room that made a relaxing sound to sleep with.

Service was excellent and personal.

Breakfast is served until 12pm, so you don't have to wake up at the crack of dawn.

The bad: Mosquitoes. When we arrived in our room, we killed 7 mosquitos. It was as if the room hadn't been used in awhile and the flies made their home, or housekeeping left the door open for extended periods of time while cleaning. I was bitten 4 times and my girlfriend 3 times during our stay of 2 days.

The rooms also lack daylight. There was a small window opening up to a 3x3 foot space with a water fountain, but no daylight. Very dark.

Room Tip: Rooms close to the street are noisy from traffic, rooms away from the street are dark with little da...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josemanuel2013, Director de Relaciones con Clientes at Hotel Palacio Borghese, responded to this review, October 26, 2013
Dear Guest:

We want to thank you for your kind comment , about which we are one of the best Hotels in Oaxaca in his experience, because it motivates us to move forward in the future.
We are happy to know that the special care we put into the details of each of our rooms have been satisfactory to you, and that your room has been ideal to give you the best rest , for the space, comfort and cleanliness of your room is something that defines us.
It is wonderful to know that you enjoyed the source of your room, we always take care of every detail to make your visit you are wonderful and relaxing
In Borghese palace all staff aims to provide the most personalized and efficient service as you deserve , so we are dedicated to helping you with all your plans for your visit to Oaxaca you an unforgettable and memorable.
Thanks for your kind remarks about mosquitoes , we have taken special measures to keep out mosquitoes into the room.
On behalf of all the staff of Hotel Palacio Borghese , we give you thanks.

Alejandra Martinez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palacio Borghese

Address: Allende 208, Oaxaca 68000, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Oaxaca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 111 hotels in Oaxaca
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Palacio Borghese 4.5*
Official Description (provided by the hotel):
The Hotel Palacio Borghese is located in an exceptional location, close to the majestic Santo Domingo de Guzman temple and a few short steps from the historic center of the city of Oaxaca. With its six habitations, Palacio Borghese offers the possibility of lodging in a place that offers privacy, whilst enjoying a personalized service enveloped in luxury and refinement. The charm of our beautiful cloister invites reading or meditation. The view of the historic center from the terrace, and the personalized attention of our staff give one the sensation of having had a unique and unforgettable experience. ... more   less 
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