The hotel is OK but, apart from the women who served the food, the staff need an injection of enthusiasm as we never really felt welcome during our stay of 5 nights. In addition the bathroom could have done with a good scrub. I would go elsewhere next time.

Hotel Aitana is a charming place in Oaxaca. The beautiful courtyard serves as breakfast place and is tastefully decorated with Mexican crafts. The rooms and bathrooms are quite simple but pleasant, all of them opening to an inner courtyard. So if you open a door or window others can look inside but that didn't seem a problem to me. However, the beautiful roof terrace is not as peaceful as it looks on the photos as you do hear there all the noisy buses going up the street. But the management is obviously not to be blamed for this. In fact, the manager is extremely helpful, offering tips on how to go on trips by collectivo to the crafts villages or other sights around the city. I would highly recommend the place.

Cute hotel, friendly staff, nice courtyard, but there is a big heath risk in their hot water system.
We had problems getting hot water in the shower, it was barely warm for a shower. The staff insisted they put the set point at 45°C, but it was barely 30°C. In any case, 45°C is very dangerous!!!
There is a high risk of Legionella in the hot water system. The bacteria multiply where temperatures are between 20-45°C.
The bacteria are dormant below 20°C and do not survive above 60°C. That is why hot water systems are not allowed for human use with setpoints below 65°C.
I explained this, but they couldn't care less.

Hotel Aitana is in a really good location, just a short walk to the zocalo, Santo Domingo church, restaurants etc and the service we received was very good. The second floor terrace is a lovely space.