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“Pleasant stay” 4 of 5 stars
Review of Hotel Aitana

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Hotel Aitana
3.0 of 5 Hotel   |   Sabino Crespo, 313, Oaxaca 68000, Mexico   |  
Hotel amenities
Ranked #30 of 110 hotels in Oaxaca
Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed February 11, 2013

Hotel Aitana is a charming place in Oaxaca. The beautiful courtyard serves as breakfast place and is tastefully decorated with Mexican crafts. The rooms and bathrooms are quite simple but pleasant, all of them opening to an inner courtyard. So if you open a door or window others can look inside but that didn't seem a problem to me. However, the beautiful roof terrace is not as peaceful as it looks on the photos as you do hear there all the noisy buses going up the street. But the management is obviously not to be blamed for this. In fact, the manager is extremely helpful, offering tips on how to go on trips by collectivo to the crafts villages or other sights around the city. I would highly recommend the place.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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164 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed February 6, 2013

Cute hotel, friendly staff, nice courtyard, but there is a big heath risk in their hot water system.
We had problems getting hot water in the shower, it was barely warm for a shower. The staff insisted they put the set point at 45°C, but it was barely 30°C. In any case, 45°C is very dangerous!!!
There is a high risk of Legionella in the hot water system. The bacteria multiply where temperatures are between 20-45°C.
The bacteria are dormant below 20°C and do not survive above 60°C. That is why hot water systems are not allowed for human use with setpoints below 65°C.
I explained this, but they couldn't care less.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

Hotel Aitana is in a really good location, just a short walk to the zocalo, Santo Domingo church, restaurants etc and the service we received was very good. The second floor terrace is a lovely space.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 22, 2013

I spent a week at the Hotel Aitana in January. There were a number of really nice things about the place, but also some real drawbacks.

On the plus side, the hotel is charming, with a lovely little central courtyard and rooftop garden. The rooms are nicely decorated, clean and have tile floors. Most of the staff, especially Mario, are very helpful and some English is spoken. The breakfast doesn't have a lot of variety, but it's of good quality. The hotel is a bit uphill from the central old town, but still conveniently located. It's an old facility but has good character.

However, there are some downsides, including some things I wouldn't put up with from a Motel 6 in the U.S. The lack of air conditioning is a real problem if the temperature is over 80; the fan just didn't do it for me. The plumbing is bad, including a shower that was usually either too hot or too cold. I had noise problems here, since the front window/door and bathrooms are poorly insulated-- mostly other guests who were talking loudly until midnight, or evening fireworks nearby. Crespo is a very busy road, despite its small size; it seems to be a major route for buses and trucks through town. This wasn't a big problem for noise, but the pollution from the vehicles detracted a lot from the rooftop garden. The maintenance of the facility is a bit iffy (funky shower head and grout problems). Finally, the room service was sub-par; they frequently took towels, for example, without replacing them.

I don't think there's a lot of choice in hotels in Oaxaca, and I guess I'm used to higher-end facilities. I felt like I was slumming it at Hotel Aitana. I think it's a reasonable place to stay, but it has some issues that it's good to be aware of beforehand.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 9, 2013

The hotel is in a pretty good location, although you can definitely get closer to the Zocalo. Breakfast good, friendly staff. Our biggest complaint was the shower in our room which consisted of a few trickles of water. I had to bathe in the sink and I have no idea how my companion managed to wash her hair!! Ask for a room away from the courtyard if you don't want to be woken up early.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 9, 2013

This was a nice hotel with a very pretty decor. The rooms were very comfortable and traditionally decorated. Unfortunately, we had problems getting hot water and when we did get hot water it was scorching. Excellent location. The coffee at this hotel was the best coffee we have ever tasted. Loved Oaxaca as a whole. Plenty of places to eat. The walk into the zocalo is very pretty with lovely, old Spanish style buildings to see along the way. Make sure you head down to the zocalo on the evening for the night markets and stalls and bustling atmosphere. We had the most amazing churros (sticks of doughnut filled with chocolate) and fried plantain. The mezcal though definitely was not for me!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mexico City, Mexico
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 31, 2012

Passed through Oaxaca City in December 2012 on the way to Bahias de Huatulco and stayed at the Hotel Aitana. The hotel is very close to the heart of downtown Oaxaca and the Zocalo and thus in a great location. The hotel has an open courtyard in which breakfast is served and a nice roof deck. The rooms are basic and although they are older and showing some wear and tear, they were clean. There really were no extra comforts so I cannot recommend it for more than a brief stay. The staff was very friendly and helpful and the breakfast, although simple, hit the spot. No problems with the hot water...could probably have been less expenive, but it was downtown Oaxaca during the Christmas season.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Aitana

Also Known As:
Aitana Hotel Oaxaca
Address: Sabino Crespo, 313, Oaxaca 68000, Mexico
Location: Mexico > Southern Mexico > Oaxaca > Oaxaca
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #30 of 110 hotels in Oaxaca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Aitana 3*
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