Disappointed by Service!!!
We were here at the Quinta real for a family destination wedding with high expectations of the Camino Real Oaxaca. Unfortunately we were all so disappointed. Many of the rooms were filled with our family and wedding guest members. We have all extensively traveled throughout various parts if the world and have high expectations of the properties we choose. To start with the attitude of those at the front desk was as though we as guests were putting the employees out of their way. We reserved a cab for airport pick up and when we needed to change the time we were instrictest to call from our room since they were too busy to help us. Excuse me I believe that is considered service???? In the dining area the service was just simply poor. Our Tables were left not picked up throughout our meal. Unless we stacked our used dishes up to make it very noticeable that they needed clearing off, no one came. We had to get up and ask for water or condiments or other side needs. If we wanted an additional cup of coffee they wanted your room number. They 'nickel and dimed' us to death. We had a minimum of twenty people at a time diring meals it wasnt like we were trying to get away with anything Then to top it our last night here, which is tonight, ACCiDENTLY, a tall vase fell and broke next to wherebwe were sitting. The Captain on for the evening, his name Manuel, very rudely and abruptly mis-spoke with our family and friends, about paying for the vase since we broke it. Something to the effect that they were not owned by the hotel and they were on consignment and that everytimg inhe hotel was for sale???? Not our problem!!! Do not put them in the path of guests. We were sitting where we were placed by the servers. They provided us with the cushion to sit on and that is where we gathered for a last night with family. My recommendation is stay elsewhere. The rooms were nice and a very nice property but poor poor service. Bad Attitudes. Go by and visit bit they don't deserve the business.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.