“Loud, even in an interior room. It's beautiful, but it's like staying at a tourist attraction.”
I stayed here 7 nights.
It wasn't so much a hotel as a place where everyone in town comes to see how beautiful the hotel is. They put me in a nice room near the fountain where the nuns washed their clothing. That means people were literally sitting on the window sill outside my room having a picnic or standing outside my door holding photo shoots all day long and nights, too. Kids were running up and down the lawn screaming day and night. There are three courtyards. One has a pool. Kids are screaming, running around with water guns, and jumping in the pool, whenever the sun is shining on the deck - until around 2 p.m. The next courtyard is where the restaurant is. Kids run up and down screaming in that courtyard and playing with the fountain while their parents are dining. The third courtyard is where the fountain is where the nuns washed their clothing, and everyone in town makes noise there. As far as I could see, all of the rooms are around the courtyards.
The window shutters make the room pitch dark, so there are lamps in the rooms to give you light. If you can leave the shutters open there will be natural light. I couldn't leave the shutters open - ever - because of the tourists right outside my room.
There are a couple of tv channels in English, like CNN and sometimes HBO or one other channel, but it's not a place to watch tv.
In the afternoon after the kids go away and the poolside is tranquil, it was really beautiful at the pool. The weather was perfect in December and there is poolside food service. I enjoyed that a lot.
The bed was very firm, so I slept well most nights. The sheets are a bit rough. The folks who cleaned the room remembered to refresh my water bottles about half the time.
I saw the folk dance show. It was quaint. Some of the dancers seemed like they hadn't done it before as many of the steps were not in synch with all of the dancers.
The people who work at the hotel seems to try very hard to make people happy. When I called about the water bottles, one day I received them quickly. Another day I called and didn't receive them, and then went to the front desk to ask for them and still did not receive them. I never received them that day. The front desk was helpful with helping me make plans. They connected me with a good driver to take us to Mitla for the day. The driver's name was Jesus and we liked him a lot.
If I spend over $300 a night at a hotel in a place where $300 is a LOT of money, I expect a nice room with nice light and quiet. I would expect a nice poolside without kids firing off water machine guns and screaming. If you are bringing your kids, maybe you won't mind the noise at all.
The location is really great.
Definitely get the interior room and try not to get a room near the fountain.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.