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“Beautiful grounds, OK hotel” 4 of 5 stars
Review of Quinta Real Oaxaca

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Quinta Real Oaxaca
4.0 of 5 Hotel   |   Calle 5 de Mayo 300, Oaxaca 68000, Mexico   |  
Hotel amenities
Ranked #26 of 110 Hotels in Oaxaca
Oakland, California
Top Contributor
52 reviews 52 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
“Beautiful grounds, OK hotel”
4 of 5 stars Reviewed October 31, 2012 via mobile

Camino Real is a beautifully refurbished historical building, well located near the main walk street, cathedral, and plenty of restaurants. The food is not bad, service is OK. The rooms are Spartan for such an expensive hotel, and mine (on the ground floor on the street) was very noisy. Internet is not great and very expensive, and bottled water is not free (but can be bought one block away). I give the grounds five stars and the rest three, so an average of four.

Stayed October 2012, traveled with family
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267 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 29, 2012

When you first arrive at the Camino Real Oaxaca you feel confident that you're perfectly located for the days to follow, however if you decide to drive then be aware that the hotel does not offer any parking. We were given a list of car parks nearby and the additional cost is approximately $MX160 daily. The hotel reception were quick to recommend the most expensive site.

Rooms are small with some looking out onto the road so be sure to request a room that looks out to the interior of the property. Water is provided on the first night, but after that you have to pay which for a 5 star hotel is truly bad form. Their website seduces you with a free cocktail hour, but this only applies to the higher rated rooms. Please note our room was not at a discounted rate.

The pool area is pretty, but be warned, the water is NOT heated! No action was taken when we asked the staff about the extremely cold temperature of the water. It was impossible to relax due to repair work and conference set up that was happening in the large banquet room that sits adjacent to the pool area. Drilling, hammering and loud conversation commenced from 10am.

Check with reception if they have any scheduled conferences or weddings during your preferred hotel dates. On our final morning (Saturday) we woke up to the noise of marque preparations that were being set up literally outside of our room on the lawn. Nothing was mentioned from the front desk at the time of booking or as a courtesy the night before.

The breakfast has enough choice and the staff really do ensure the guest has everything they may need. However, on our last morning we were rushed through our breakfast in order to accommodate a large party of guests. DO NOT opt for the bed and breakfast rate as it is cheaper to add on breakfast once you're at the hotel. BTW- take a sweater to breakfast as ALL tables sit in the shade which makes it very cold.

There are plenty of charming hotels in Oaxaca and my advise would be to look elsewhere, you can always take the free tour of the Camino Real if you are interested in the history of this old convent. Surely it's better to save your money and spend it enjoying yourself in the Centro Historico with all the Oaxacan delights it has offer?

Room Tip: Ask for an interior room to avoid looking out onto the street.
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Casablanca, Chile
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

It´s just the right place in every sense. The location, the ambience, the staff, the setting, the food (specially breakfast). Maybe a little bit expensive but definitely worth it. Missed a parking facility but there are several within 2 blocks and parking worked ok.

Room Tip: I guess the rooms that face the courtyard are quieter than those facing the street and the setting i...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The World
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 28, 2012

First the good:
Nice clean hotel in a great area. The hotel itself is an old covenant and is very beautiful and historic. The service is decent for worldwide standards and average for Mexico. the staff have the fear of god in their eyes and permanently plastic smiles as if they would be beaten if they don't smile.

Rooms:
Rooms are very nice but noisy if they put you next to the street

The Rub:
If you are charging $150+ a night in a town where I can get a perfectly good room for $35 then for Christ's sake don't try to charge me $5 for a $.50 water bottle. SHADY!!!! The put a bottle of water on your sink so you think it is complimentary and then they ding you $5.49 for it when you check out.

If you charge $21 for a breakfast in a town where for $2 I can get a great meal then please provide me some value and not a lackluster overpriced buffet.

If you charge me $5.41 for a coffee, then please have it be local and organic Oxaccan coffee and NOT FOLGERS CRYSTALS! Tourists are not stupid. We know what good food and coffee tastes like and this is not it. If you are going to rip us off with high prices then please at least give us something quality in return.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trenton, NJ
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 24, 2012

We love this hotel. We stayed there a couple of years ago, and decided to do so again. We were not disappointed. Beautiful, charming property. Clean, comfortable rooms. (We do get the inside rooms.) The pool is lovely, and the location is terrific. It is pricey compared to other Oaxaca hotels, so we spend half our time here, and half at the Holiday Inn, which is also nice, though without the charm and location. We will go back to both!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 14, 2012 via mobile

Had a wonderful time in Oax. The people are genuinely nice and there's so much history and delicious food. My husband and I stayed in the Camino Real and had a very good experience. Our room was exactly how I imagined it the photos on the web don't lie. The staff is super nice and the bed is very comfortable. Room service was very nice we stayed for 4 nights and enjoyed our stayed. The location is perfect we could walk to downtown and enjoy the setting of this beautiful town. We are already planning our next trip to Oax.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Arizona
Top Contributor
60 reviews 60 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 9, 2012

The building the Camino Real Oaxaca is located in, is beautiful. One can easily imagine nuns/priests in prayer and meditation in the day they used the building as a convent. The location is stellar to the nearby shops and galleries. The restaurant has good food and a charming wait staff. None of this, however, makes up for the downfalls of staying there.

We stayed eight nights at the Camino Real Oaxaca, room 259, inside room with a private patio. $340/night. We thought we were making the reservation directly with the hotel, but learned we actually made it with Zapotel AFTER the fact. At check in, they made us prove we had prepaid for the eight nights by forwarding an e-mail of the confirmation of payment. Insulting and offensive. By managing their accounting and relations with the companies they work with competently, they could avoid offending new guests immediately upon arrival. We will not return to this Camino Real, nor will we stay at any other Camino Real Resort after this experience.

Camino Real Oaxaca claims to be a five star hotel. In order to be a five star hotel, you need to conform to the standards listed here (and elsewhere): http://en.wikipedia.org/wiki/Hotel_rating . Of this list, Camino Real Oaxaca does not have: multilingual staff {the staff knew basic English, but every question we asked that went beyond basic English was met with a blank look in their eyes and/or an action which dictated obvious misunderstanding}, personalized greeting {our greeting was not welcoming. No smile, nothing congenial at all. The reception staff needs professional training in how to provide a warm and welcoming atmosphere and to sincerely smile}, There is a mini bar in the room, however, it is very limited on snack items {exactly two in our mini bar each day and we were a family of three. Prices were high- that is standard in the best hotels, which this hotel advertises itself as, but is not so there is no justification for exorbitant prices}, Internet should be included in the price of the stay, Camino Real charges $11 US a day, a price we paid in order to receive emergency messages, but clearly overpriced.. and... it is only for one wireless device {we are a family of multiple wireless devices as we live in the modern age. Simply by raising their room rate by $10 on every room rented, whether the guest uses internet or not, and including wireless internet for as many devices as the guest and family might have, they could make money and have happy guests. $10 a night will not bother the type of clientele this hotel is trying to attract. Nickel and diming them will.} By the aforementioned rating, if a client has an exceptional visit, the highest rating they could receive is a {stretched} four star rating.

Our visit was not exceptional. This hotel appears to make its money off of weddings or other types of parties. The reception staff gives the impression that hotel guests are an annoyance they need to put up with. They allow extreme noise until the wee hours of the morning which permeates every wall of the remodeled convent. Firecrackers are apparently the way the Oaxacan people celebrate anything, at any time of the day or night. Of the eight nights at $340 US/night, we were only able to sleep through the night once. I see others stated they could hear traffic noise- we could not- I guess each room has it's own personalized noise. As the reception staff was cold and indifferent, we chose to spend as much time away from the room and use it only for sleeping instead of complaining to the staff. This hotel was simply not worth our time.

On our reservation, we requested a king size bed with pullout sofa or rollaway for our daughter. We received two full size beds that were extraordinarily firm (aka cheap). I need a quality bed because of back problems.. but if you have back issues such as mine and purposely stay at five star hotels to get a luxury bed to sleep on, this is not the hotel for you. On top of this, we were bitten during the night. Since we never saw mosquitoes or flies in the rooms like we did in the restaurant, we could only assume the hotel has a bed bug infestation which was not a welcome thing to say the least.

The bathroom in the room left much to be desired. No pride was taken in the remodel to make the tile work look good or the grouting. It appeared to be done very quickly and gave one the feeling of the bathroom being dirty simply because it was done in such a low quality. Ventilation is poor, I am sure due to the fact the building was not built to be a hotel. The geckos in the room were a cute touch.

TV reception went out while we were there, but was fixed immediately upon reporting.

Be sure to use the do not disturb sign if you want to sleep in. Twice the cleaning staff woke us up by coming in while we were sleeping (once at 9 am, once at 9:30 am, different days.. far too early to be barging into client's rooms).

Amenities are dulled out extremely frugally. For our family of three, they left us one tiny shampoo and one tiny conditioner every other day.

The pool was beautiful, we did not swim.

Communication was very poor throughout the hotel staff. On our last day in Oaxaca, we noticed a delightful painting in the restaurant. We asked if it was for sale, they said yes, and found out how much. We then asked if we could put it on our room or credit card because we no longer had 3000 pesos due to our leaving in the morning. The waiter went and asked, came back and said "yes!", my husband gave him a credit card to confirm. He returned in five minutes telling us we could only buy it in pesos. This is what I mean by the staff only knows basic English. Communications like this happened many times where it was obvious they did not understand what was being said, but said they did, then proved they did not. (I will assume this because the only other assumption is complete incompetence) I never expect anyone in foreign countries to know anything but their native language. I do, however, expect a hotel that advertises itself as an international resort to have people fluent in at least the main languages of the world.

We contemplated leaving the hotel on after the second night we spent there and flying home early. We had, however, been referred to a fantastic tour guide, Juan Montes-Lara, whom we loved and he was the reason we stayed in Oaxaca for the extent of our trip. He was able to show us that our experience at the Camino Real was not typical of Oaxaca. The rest of our experience there was stellar. Warm, lovely people, beautiful handicrafts and a rich history to be learned about. An amazing place which is a must visit, just stay at a different hotel.

Room Tip: No room is quiet when any type of celebration is being held. Bring earplugs. Bring insect repellan...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quinta Real Oaxaca

Address: Calle 5 de Mayo 300, Oaxaca 68000, Mexico
Location: Mexico > Southern Mexico > Oaxaca > Oaxaca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Oaxaca
#16 Romantic Hotel in Oaxaca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quinta Real Oaxaca 4*
Number of rooms: 91
Reservation Options:
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Also Known As:
Camino Real Oaxaca Hotel Oaxaca
Camino Real Hotel Oaxaca
Oaxaca Camino Real Hotel

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