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“Beautiful lobby and great location” 4 of 5 stars
Review of Busue a Boutique Experience Hotel

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Busue a Boutique Experience Hotel
Eugenio Sue 45, Mexico City 11560, Mexico   |  
Hotel amenities
Ranked #230 of 283 Hotels in Mexico City
Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
“Beautiful lobby and great location”
4 of 5 stars Reviewed June 11, 2014

I have mixed reviews of this hotel. It was tough deciding to book here based on the shortage of reviews, but I wanted something with the Mexican charm and this hotel absolutely has that. The hotel is fairly new and has some kinks to work out. We stayed on the first floor in room 3.

Pros:
-It is absolutely beautiful and good neighborhood.
-I always felt safe and my husband and I could walk to many restaurants.
-The front desk worked hard to get any questions I had answered.
-Sheets and bed were wonderful.
-wifi connection was great.
-restaurant is very nice and food was good (only got breakfast.)
-Always greeted very nicely when leaving or arriving back at the hotel.

Cons:
-The name of the hotel or street number is not on the hotel (or anywhere!) so taxis and our family had a hard time finding it. Hopefully they will fix this.
-It's on a one way street, and traffic and road work (one street over) is heavy so takes a bit of time depending where car is coming from.
-There were no windows in our room except into an atrium with tables right outside our window. Luckily the noise was never a problem and we kept the window closed.
-The room is extremely dark and was really hard picking out clothes from the closet or basically doing anything!
-When we arrived there was a remote missing on the tv, so it took us forever to turn it on (after going to front desk to ask about it and them bringing the correct remote needed.)
-Air conditioner had no remote in the room and had to ask for it (after taking a while to figure out how to turn it on.)
-There was no price list for amenities/room service or menu in the room.
-They don't have any local maps, but did print out a map of the area for me.

Hopefully some of the cons I mentioned will not be an issue in the near future. If you like a boutique hotel and not a large hotel you can get in any city, then give it a try! If you need a lot of concierge help, an elevator and a pool this may not be the best choice for you.

Room Tip: We stayed on the first floor in room 3, so no stairs to worry about with luggage. I did worry about...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJsMM, Director of Sales at Busue a Boutique Experience Hotel, responded to this review, June 12, 2014
Dear guests: So happy to hear you enjoyed our premises, thank you for your comments. We hope we can be of service once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8 reviews from our community

Traveler rating
    3
    2
    0
    2
    1
See reviews for
Families
0
5
Solo
0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Doha, Qatar
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 17, 2014

I was a bit hesitant booking this hotel as there were only 2 reviews at that time, although both positive but now I am glad I decided to give this boutique hotel a chance. It was a bit difficult to find it as the hotel name is not even written on the front, but it's located in a very nice area with lots of restaurants nearby. The doors are usually closed but there is always someone at reception and usually a guy standing outside as well. Most of the receptionist speak English (except one). We had a beautiful Premier room on the first floor. Very clean and very comfy. We didn't see any other guests at all. The previous commenter was unhappy about the noise...I guess he must be right if people are sitting and talking outside as the windows are looking at the little courtyard. Luckily during our time nobody was sitting there and there was no noise at all. It's such a nice little place, I would recommend to anyone giving it a try.
The hotel also arranged for us a great private tour to the pyramids. Only thing to warn you about, when we asked them to call a taxi to bring us to the Centro Historico the taxi charged us exactly double then the normal taxi we took back.
A very positive note: they let us check out late without any extra charge.
Haven't tried the restaurant but it looks good!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJsMM, Director of Sales at Busue a Boutique Experience Hotel, responded to this review, June 12, 2014
Dear guests: Thank you so much for your kind comments, we are so happy to hear you enjoyed your stay with us, please do visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boerne, TX
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 20, 2014

got a room on the first floor (I believe Room 2) and could not sleep due to the noice from within the hotel. There was a public patio adjacent to my room windows (and I mean right next to my room) which guests sat until late. I had to leave the windows to the patio open because the air conditioner in my room would not work. The hotel staff started speaking to each other loudly at around 6:00 AM, which irritated me further. To make matters worse, my room rate - which was not cheap - included breakfast, which the hotel would not honor even though I had my printed EXPEDIA confirmation which clearly stated breakfast was included. After the restaurant staff and lobby personnel would not honor my included breakfast, the hotel manager (or owner) had to come down from Olympus and authorize the staff not to charge me for breakfast. Other than the noise, the room was ok. The rooms on higher floors probably do not have the noise problem I suffered. The restaurant is on the top floor (I think 5th) and is very unique (I liked it.) All in all, however, I had such a bad experience with the hotel (noise and breakfast situation) that I can not recommend it to anyone.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJsMM, Director of Sales at Busue a Boutique Experience Hotel, responded to this review, June 12, 2014
Dear Guest: Thank you so much for your comments, we deeply regret all the inconveniences you had to go thru. We would like to assure you that this is not our standard practice and would love it if you would allow us to make it up, next time you visit Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
5 of 5 stars Reviewed April 13, 2014

A Great hotel with great people !!
Its the best location near the Park and Masaryk
Worth every dollar spended. The Room service was not that good but acceptable for me.

Every time I visit México will stay here for sure.
Don't forget to make Reservation for the restaurant Cornelia !!!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJsMM, Director Comercial at Busue a Boutique Experience Hotel, responded to this review, April 16, 2014
Dear Guests: Thank you so much for your review of your recent visit to our hotel. We are happy to hear your stay with us was a pleasant one, looking forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Busue a Boutique Experience Hotel

Address: Eugenio Sue 45, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #230 of 283 Hotels in Mexico City
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Busue a Boutique Experience Hotel, defines its craft of dedicated hospitality, unique service focused on details and memorable experiences. Besides architecture and cutting edge design, the objects and the elegance make a space of homelike context, good taste, and distinction. A way of understanding the hospitality that integrates each one of the elements that a world class traveler seeks. Polanquito is the protagonist of the Busue experience, giving entry to a space of Mexico City that captivates with it's bohemian air, it's streets, parks, plazas, architecture, restaurants, cafes and mysterious and singular charm. Comfort is unraveled in it's 11 rooms and suites, with all services and amenities, and cutting edge technology that is subtly integrated taking into account the guest's commodity. The modalities of service from the beginning of the 21st century are retaken as a reflection and an elegant look to the past, honoring the most important for the hotel and it's guests: discreet and attentive service. In Busue we have a great array of services that complements each stay allowing each one to become a story worth telling, slowly revealing the beauty of our home. The park Lincoln and the streets of Polanquito are the protagonists of the stay, making our space unique; full of details that amaze and allow the discovery of the lively Mexico City ... more   less 
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Also Known As:
Busue a Boutique Experience Hotel Mexico City

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