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“Meh...” 2 of 5 stars
Review of Fiesta Americana Santa Fe Hotel

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Fiesta Americana Santa Fe Hotel
4.0 of 5 Hotel   |   Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico   |  
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Ranked #34 of 287 Hotels in Mexico City
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Meh...”
2 of 5 stars Reviewed April 16, 2014

If you are thinking of playing extra for an upgrade to the fiesta club level. Its kind if a waste the "breakfast" selection is very limited and on the afternoon you still have to pay extra for alcoholic beverages. This is unlike the hilton or grand krystal where the alcohol is free.
Also the coffee in the room is expensive, the room service food is ok but stay away from the Peruvian ceviche. It's corn with lettuce and a bunch of cooked seafood served cold. No spicing.
Some staff are truly rude. I couldn't say names but for example the lay in the afternoon lounge service was extremely rude and taking your plates away very quickly like it was an inconvenience for her.
I just have to give it this rating because compared to other chains of hotels in Mexico this would fall subpar.
Before this hotel I also stayed at the Sheraton, Hilton and Krystal grand.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, May 14, 2014
Google Translation
Buenas tardes, Muchas Gracias por sus comentarios a los cuales con todo gusto estaré dando seguimiento personalmente para mejorar nuestro seevicio.



JAGC
GG
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123 reviews from our community

Traveler rating
    68
    34
    13
    4
    4
See reviews for
19
8
3
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Woodbury, Minnesota
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 13, 2014

High points: Excellent service (but not without errors, see below). Great rooms (inc. bathroom with glass wall shower). Great beds. No problem with the internet. Had the airport taxis all set up when I reqested it earlier in the morning ( I must say they did go out of their way to be sure I had everything I needed.

Minor Comments: Room service had some problems with English (ordered a plain salid and a hamburger and got a shrimp salid and no hamburger). The pool is a small so difficult for any lap swimming. Workout room is basic but equipment is new and 3 walls were glass so had a very good open feeling.

All in all a very good place and I would go back again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, May 14, 2014
Good afternoon, sorry for the inconveniences about the room service and I will make the follow up to this case and improve our service.

Thank you for your comments

JAGC
GM
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São Paulo
Top Contributor
92 reviews 92 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 3, 2014

This is a very good choice if you need to be in the Santa Fe district. The rooms all have a nice view and large windows - which can be blacked out entirely. The hotel is efficiently run, clean and staff are friendly. The breakfast buffet offers a good variety of fruit, breads and hot dishes.

The only think I found strange and had me initially a little worried was the strong smell of food in the lobby area during my check in, but thereafter I never encountered that again.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, May 14, 2014
Good afternoon, thank you for your comments about the rooms and F&B service.



JAGC
GM
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Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 2, 2014

Conducted a meeting at the hotel last week and have to say the staff from concierge, to front desk, meetings and catering all were exceptional! Very supportive, willing to go the extra mile and immediate response made the event that much more successful. The hotel is situated in the heart of major business which makes it very good to conduct meetings. Rooms are good, especially as you're not there often. Food was delicious and a hearty breakfast start is great.

Room Tip: Stay away from elevators.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, May 14, 2014
Good Afternoon, thank you for your comments about the Fiesta Americana Santa Fe Cd. de México.

JAGC
GM
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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 30, 2014

first time in this hotel ... very elegant, our arrival was very much appreciated, professional staff. clean rooms but compared to other hotels are small but with maximum comfort.
great location, I think for a family vacation in this hotel is really suitable. thanks for the cleaning staff were really friendly at all!




  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, March 31, 2014
Google Translation
Buenas tardes, Muchas Gracias por sus comentarios a los cuales estaré dando seguimiento para mejorar nuestro servicio.

JAGC
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Top Contributor
102 reviews 102 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 14, 2014

Well, I've been travelling around the world, mostly for business purposes, and this hotel is really as good as it gets.

- The rooms are nice and clean. Bathroom is not huge, but certainly big enough
- The staff is very attentive without being "sticky"
- Breakfast was more than good
- The gym was FANTASTIC. As a runner, probably the best treadmills I've ever run on
- Rooms are VERY quiet
- Express Checkout worked perfectly.

Really, I wish all business hotels I'm going to would be like this one. Gracias!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, February 20, 2014
Good Evenig, thank you for your comments about the FIESTA AMERICANA SANTA FE


JAGC
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore, India
Top Contributor
61 reviews 61 reviews
40 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 8, 2014

The Fiesta Americana Santa Fe Hotel in Mexico City, Mexico, is a nice business hotel, which offers decent accommodation. The location is good, views from the rooms are also fine. The Rooms are small, but not a problem.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, February 20, 2014
Good Evening, Thank you for your comments about the Fiesta Americana Santa Fe

JAGC
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Santa Fe Hotel

Address: Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Mexico City
#30 Business Hotel in Mexico City
#31 Family Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fiesta Americana Santa Fe Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Located in the new financial district where are also the largest international firms. ... more   less 
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Also Known As:
Fiesta Inn Santa Fe Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Santa Fe Hotel Mexico City

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