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“Best option for Santa Fe” 5 of 5 stars
Review of Fiesta Americana Santa Fe Hotel

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Fiesta Americana Santa Fe Hotel
4.0 of 5 Hotel   |   Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico   |  
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Ranked #33 of 294 Hotels in Mexico City
Certificate of Excellence
Pachuca, Mexico
Top Contributor
108 reviews 108 reviews
49 hotel reviews
Reviews in 37 cities Reviews in 37 cities
77 helpful votes 77 helpful votes
“Best option for Santa Fe”
5 of 5 stars Reviewed January 9, 2013

Have stayed in several hotels in Mexico City (for tourism), this is the best by far and not pricey at all. A new mall (samara stores) in a walking distance where you can catch a movie in a brand new cinema, a huge one (Santa Fe Mall) is just 5 minutes away by car. The room was great and had an amazing view, the upgrade to the executive floor was a nice detail. There are many other hotels in this area of the city that do not offer that much and are quite more expensive. The swimming pool and gym are also excellent. The breakfest is a little expensive but you can find many options minutes away.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, April 1, 2014
Good afternoon, thank you for choice FIESTA AMERICANA SANTA FE and thank you for your comments

JAGC
GM
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142 reviews from our community

Traveler rating
    78
    38
    17
    5
    4
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24
10
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83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Houston, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 3, 2012

The rooms are clean and nice, with fairly modern looking furniture. The only problem is that the A/C unit is too noisy, but fortunately the climate is good enough that I could turn it off and still sleep comfortably.

The service in the restaurant is not too good. I waited about 20 minutes for a single scrambled egg, and they brought the check before they gave me my food... and when the order arrived it was wrong.

The internet access is incredibly unreliable. The worse I have ever experienced in a hotel. Everyone else in the group that I was traveling with experienced the same terrible internet service that I did, with various devices (android phones, iphones, ipads, and laptops... they all complained of the terrible connection).

If your travel is for business and you depend on internet connectivity, avoid this hotel. Otherwise, it is a good value for money.

Room Tip: Make sure you request a room that has no connecting door to another one... to avoid noise from the o...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review, July 24, 2014
Good evening, thank you for your comments about FIESTA AMERICANA SANTA FE HOTEL and I want to inform you that I will make the follow up to this inconvenience and improve our service.

JAGC
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed September 24, 2012

I stayed twice in september 2012. The hotel in general and the rooms were perfect for business purpose, front desk service very friendly. The only issue was the food: Cold breakfast in room, bad atention during breakfast buffet, poor food quality for dinner.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cancun
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 9, 2012

Excellent value, wonderful & super fresh and very extended international breakfast buffet (cost only around $12 per person!, and if you American Airline advantage number then is free!! temrorary promotion, but check when check -in if is still on)
Service is promt, location is very safe, surrounded with many restaurants, .... is the place to stay if you visiting DF

Room Tip: ask current promotions when check-in
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campinas, SP
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 27, 2012

Breakfast is reasonable, service in general is good but for breakfast the number of people serving is not enough, so be prepared to wait a little. Room is big, good shower and both room and bathroom very clean. Far from airport (45 to 60 min - no rush hours).

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Roanoke Va
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 25, 2012

My wife had a conference at the Ibero university and stayed in the hotel (round one). People were very nice. Room was nice. Swimming pool was WOW - really nice. The restaurant in the lower level of the adjoining Fiesta was enjoyable. Only downside was that it took a taxi to get anywhere. The shopping mall interesting to visit but we could drive there and walk around. Mexico DF took a taxi and was a good distance away. Not a lot of restaurants in the Sante Fe area but if you're in the area it's a good hotel.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo, Brasil
Top Contributor
56 reviews 56 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 21, 2012

Located near Santa Fe Mall but in a business area. Not much to see there. On the other hand, services are wonderful in most every area of hotel. Reception was ok. Room was very neat, clean and well decorated. Very quiet rooms. Bed was very cosy and confortable. Linen smells were very good! (I'm kind of picky with smells). When checking out, I told reception man that nobody told me about cellular calls not included at internet & phone pack i bought when checking in. They took all cell calls I did out of my bill. Nice surprise. I just felt that people that serves customers (checkin and restaurant) could be a little more pleasant. I recomend Fiesta Americana Santa Fe.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Fiesta Americana Santa Fe Hotel

Address: Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#34 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fiesta Americana Santa Fe Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Located in the new financial district where are also the largest international firms. ... more   less 
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Also Known As:
Fiesta Inn Santa Fe Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Santa Fe Hotel Mexico City

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