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“Suites stay in Pennsylvania” 5 of 5 stars
Review of Pennsylvania Suites

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Pennsylvania Suites
3.5 of 5 Hotel   |   Pennsylvania 127 | Colonia Nápoles, Mexico City 03810, Mexico   |  
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Hotel amenities
Ranked #6 of 287 Hotels in Mexico City
Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
“Suites stay in Pennsylvania”
5 of 5 stars Reviewed January 30, 2014

The Suites are very nice. Vertical lawn side rooms are very attractive..
Service is good, you will get a free breakfast.
Downside is sometimes Wifi dont work. you dont have much options in the breakfast.

Room Tip: If you interested in fully furnished apartment then this is good.
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, February 20, 2014
Dear Mr. Naveen,

Pennsylvania Suites Home & Business Staff highly appreciates the time invested on writting this review, we are glad to know that you had a pleasent stay among us.

We hope to see you soon back in our property.

Best Regards.

Carlos Urzúa
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

63 reviews from our community

Traveler rating
    51
    7
    4
    1
    0
See reviews for
4
7
6
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Calonge, Spain
1 review
4 of 5 stars Reviewed January 16, 2014

Rooms are apartments. Very big, very well utilized. You dont hear your neighbours, you can cook if you want, comfortable living room. The internet is not always stable and planes are flying over the hotel, so that took me 1 day before i got adjusted to that.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, January 17, 2014
Dear Guest,

Thank you for your review, we are always glad to hear about our guests experiences.

I want to apologize for the internet inconvenient, we are exploring the chance to select a different service provider to prevent it from happening again, in case you decide to come back or with any other guests. As a Business Hotel, we know how important is to have a stable wireless connection.

Best Regards

Carlos Urzúa
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
1 review
5 of 5 stars Reviewed January 16, 2014

I stayed at Pennsylvania Suites for 3 weeks in September. The room was big and with a separate kitchen, so I could buy food from a supermarket nearby and cook by myself. The staff was friendly and helpful, although not all of them can speak English. I could take 10 minutes walk to go to the nearest Metro Bus station for the public transport, or ask the staff to help call a taxi. I would come back here again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, January 17, 2014
Dear Mr Simon,

Thank you for your review, it's very important for Pennsylvania Suites Home & Business to receive any kind of feedback.

I want to sincerely apologyse about the communication problems, now we are able to provide a fantastic multilingual service with our new staff.

It is great to hear that you would come back to our property, please let us know in case you decide to visit Mexico City anytime soon.

Best Regards,
Carlos Urzúa
Guest Services Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 19, 2013

The moment we arrived at Pennsylvania Suites we were greeted with a warm and friendly hello from Carlos and this exchange really set the level of service throughout our stay.

The room was large with a fantastic layout. While we didn't utilise the kitchen amenities, we did use the fridge to keep our beer cold! There was a beautiful large balcony that overlooked a large wall of greenery, which we felt was a great getaway from the hustle of the streets. Sitting on our balcony we could hardly hear the noise of the busy street so close by.

The hotel was very accessible with a short walk to the metro station (10 minutes) or an ever shorter walk to the bus station (4 minutes). We found that public transport was the best way to get around the city, while it was crowded at times, it definitely moved faster than a taxi!

We found the hotel staff, especially Carlos, to be very generous and going out of there way to assist us. This included Carlos ordering and picking up food for us a midnight because we were hungry!

I would highly recommend staying at Pennsylvania Suites!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, December 20, 2013
Dear Mr. Lmoneil
I appreciated your willingness and take the time to give us your feedback. Your ideas and suggestions contributed immensely to improve our services. I am very happy to know that our team provided you, the help and support that you expected.
Carlos is very nice persons and always has the best disposition.
Thank you for your visit Pennsylvania H & B.
Best Regards
Marco Cesar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
la habra
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed December 14, 2013

The hotel itself is small but very comfortable. Ruben was great and it was late when we got there and he was so busy tending other guests he made up by bringing us coffee, milk, fruit and yogurt. We got there at 10 pm and were starving. We also had a meeting early next morning. He suggested to order from Tranquiloco restaurant across the street and they even delivered the food warm to the room.
Lots of places to eat around the hotel and nice park to run or walk. The breakfast area and food was great before going out.
The gym was small but did the job for me. The only problem I had was there is no air conditioning and when we open the doors of the balcony we could smell cigarettes from other suites and hear the planes all night. The price however was half of what we pay in Polanco for 2 separate rooms. Also there is no next day service for laundry. It took longer than we are used to (again, we pay less so I am not really surprise). Overall we will stay there again. The security guards were super nice.

  • Liked — Space of the room
  • Disliked — NO english cable, no air conditioning
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, December 20, 2013
Dear Mr.Smchang
Thank you for your recent stay at Pennsylvania H & B your house. We hope that your stay was pleasant and that our accommodations and services were acceptable to you. I understand perfectly that sometimes is no comfortable smell cigarettes smoke We don´t have conditioner air for two reasons.
1. The temperature in Mexico City is very comfortable
2. Vertical garden wall regulate the temperature
In your next visit please let us know if there's any ways that we might make improvements in the accommodations.
On behalf of our staff at Pennsylvania Suites H & B, we hope in your next visit to Mexico City will be memorable and met your expectations. We would like you to know how much we appreciated your recognition of our fine hotel and for the many kind words you expressed to our staff during your stay.

We look forward to seeing you again.

Very truly yours,

Thank you, kindly!
Marco Cesar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 27, 2013

I stayed at Pennsylvania Suites for seven nights in early November. The suite was spacious and clean with a separate kitchen, dining area and kitchen. The staff was friendly and helpful. There are separate hot water heaters in each room - you need to turn the temperature value to hot, otherwise you're likely to run cold during a long shower. The breakfast was efficient but it would have been nice to have more variety of bread, cheese and meats.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Guest Relations Manager at Pennsylvania Suites, responded to this review, November 28, 2013
Dear Guest,

Pennsylvania Suites Staff appreciates the time invested on this opinion. All the information provided will lead us to improve our operational standards and Service Quality.

According to your suggestions, the maintenance supervision will be immediately strengthened on every suite to avoid any kind of situation with the water temperature and right now we are working on a menu upgrade on behalf of our guests.

Sincere apologies for the unexpected circumstances.

Carlos Urzua
Guest Services Manager
Pennsylvania Suites Home and Business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio City, Colorado
1 review
3 of 5 stars Reviewed November 26, 2013

I've been staying at Pennsylvania Suites for the past year in different periods. Rooms are good, fully equipped and brand new furniture, lack of TV channel options though, and not very good noise-wise: almost all rooms have balconies, so if your next door neighbor guest is having a get-together in the balcony, you will hear it loud and clear ..
Staff is friendly and attentive - when they are actually at the reception counter - During periods of the day, security staff attend to telephone calls and requests and do their best to help you but since it is not their job, they can do little comparing to the actual hotel staff. If you arrive on Sunday afternoon or night, you are on your own (almost). Same if you want to checkout early (before 7.00am). If there's not a 24x7 fully working reception, can you call it a hotel? ..
On one of these trips during September water went out for the whole morning - so .. off to work without a bath! - .. Can't imagine how this can happen in an hotel ..
This is a good place if you think of it as an upscale rent apartment building that happens to rent you a room on daily basis, than an hotel, ..

Room Tip: Lofts are quieter ..
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, November 27, 2013
Dear Guest
Thank you for taking the time to give us the feedback . I sincerely appreciate the time you spent recommending this improvement strategies .
I would like to share with you that Pennsylvania Suites H & B has full Front Desk Bilingual Service from 7:00am to 11.00pm every day, in case of bilingual assistance during the night it can be provided via telephone even our main goal is to provide our service to those executive travelers looking for long stays.
Any additional suggestions you may have would be welcome.
Again, thank you so much for your help. I greatly appreciate the comments you have provided me.
Best Regards

Marco Cesar Dorantes H
Assistant Manager
Pennsylvania Suites H & B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pennsylvania Suites

Address: Pennsylvania 127 | Colonia Nápoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Mexico City
#31 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pennsylvania Suites 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Pennsylvania Suites Mexico City

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