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“Really good hotel.” 5 of 5 stars
Review of W Mexico City

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W Mexico City
4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico   |  
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Ranked #58 of 293 Hotels in Mexico City
Blainville, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Really good hotel.”
5 of 5 stars Reviewed July 24, 2014 via mobile

Food is delicious... I wish I stayed longer, but the 2 days I spent at the W Mexico City where great. Israel the embassador was awesome and very friendly. Very well located,just a few minutes away from several main attractions.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, July 29, 2014
Hello JuanitoGarcia,

It is nice to hear you enjoyed your stay with us, we are going to share your good review with our staff as an incentive to keep giving the best service ever!

Warm regards,

Diana Escamilla
Whatever/Whenever
Report response as inappropriate
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577 reviews from our community

Traveler rating
    214
    196
    107
    38
    22
See reviews for
37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Oak Park, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 21, 2014

I typically avoid W hotels but stayed at this one because I got a good rate. I was very surprised to find that the room had an enormous shower room with a floor-to-ceiling window and a hammock in it! I was on a high floor (23, maybe?) and the views were spectacular.

Room Tip: ask for the room with a hammock in the shower
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, July 23, 2014
Hello ChrisPinc,

Thank you for a great review, we are really glad to know you enjoyed your room and the recent stay with us. I hope you keep giving us the opportunity to have you here more than once!

Regards,

Diana Escamilla
Whatever/Whenever
Report response as inappropriate
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Barcelona, Spain
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 17, 2014

This is a modern htel building with a nice style. Great food at the hotel restaurant (the best local food: tacos, enchiladas...), nice rooms with a large bathroom. Comfortabble beds and very delicious breakfast.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, July 21, 2014
Hello dalmawska,

We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We are really pleased to hear such a great comments from you.

Warm regards,
Diana Escamilla
Whatever/Whenever
Report response as inappropriate
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San Diego, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2014 credit card Amex Card Member Review

It looks like a fairly new hotel in the heart of Polanco. Filled with fun and style, it has a very good staff throughout all of his floors including restaurants. The corridor will give you a new feel with RED and BLACK and when you enter the room, it's amazing how a new room can shape up.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Gerente at W Mexico City, responded to this review, July 3, 2014
Dear SDCricketTen,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Diana Escamilla Whatever Whenever
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Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 23, 2014 via mobile

Hotel staff were nice and breakfast was good--latte was delicious. However, room is the silliest layout I have ever experienced. Bedroom/bathroom are combined. I set the smoke alarm off with steam from the shower. As other reviews have stated, hotel is in need of upgrade. Put some lights in the hallway!!

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, June 27, 2014
Hello Assf,

Thank you for your kind comments about our staff and the latte, we are glad you enjoyed it!
I would like to let you know that we are going to renew all the rooms (décor and distribution) and the hallways; I hope you can come and try it again.

Warm regards,

Diana Escamilla
Whatever/Whenever
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London, United Kingdom
Top Contributor
88 reviews 88 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 16, 2014 via mobile

The place is a little tired. Rooms are comfortable and typically W quirky, including a hammock in the bathroom. Bed was very comfortable. I didn't eat here so can't comment in that. One thing missing was an ATM machine.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, June 26, 2014
Hello Callymac5,

Thank you for your good review of our hotel, I hope you can come back soon and try our delicious food this time at Solea Restaurant.

Warm regards,

Diana Escamilla
Whatever/Whenever
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 11, 2014 credit card Amex Card Member Review

Everything about this hotel is a bit tired. I understand a lengthy refurbishment of the rooms begins soon - I wouldn't stay here again until that was complete. Some staff members tried really hard but were let down by a slow kitchen. Check your room safe is secured to the wall - mine was just sitting in a cupboard and could be picked up and carried away.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this review, June 15, 2014
Dear Simon B,

Thank you for sharing your comments about your recent stay with us, we will reinforce the procedures with our staff in order to provide a world class service in all the areas.

As you mentioned we are going to start a renovation in our rooms with a new décor and distribution.

Please feel free to contact me at the hotel when you return to try our new facilities.
We hope to have you here soon!

Best regards,
Diana Escamilla
Whatever/Whenever
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#31 Romantic Hotel in Mexico City
#49 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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