After reading a couple of the reviews, I was kind of skeptical to stay over here, at the end I found a really good rate and decided to give it a try. Well let me tell you it was the best decision I could ever made.
Let me start by saying that yes, the hotel it's quite dated, and they are in the middle of a full refreshment. By the day I checked out the renovation on the lobby and bar was 99% done.
Starting with the check in, staff was really polite and always referring to me by my last name, asking about my room preferences. Bell boy takes us to our room, and yeah as other reviews state, the configuration it's quite weird, but that doesn't mean bed and pillows are not comfortable, big spaces, huge shower and tub area, and no, I couldn't hear any music or noise so my rest was really good!
The concierge was really helpful in getting us all the reservations we wanted for the restaurants in the area, within hours I had all my conformations in my room.
You can't beat the area! Within walking distance of all the restaurants, shopping areas, and museums, W has one of the best locations in Mexico City.
Now, service! Let me tell you I have traveled quite a bit, and I work in this industry, and I was amazed by the level of service I found in the W bar. Rene, the barman is your must to go person! The level of professionalism and the way he interacts with customers it's out of this world. From creating a perfect cocktail to recommending places to have lunch or dinner, this guy is one of the few people I have met in the way that really delivers the W motto, and you can really tell he loves his job.
Overall a really nice place to stay, enjoy a nice cocktail in one of the most trendy areas in Mexico City. I can't wait to visit them when all the refreshment project it's done!
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- Also Known As:
- w Mexico City Hotel Mexico City
- w Hotels Mexico City