The hotel is fine - it is a W, with everything that this entails. It is true that the interior is starting to show its age, but it is in no way shabby. In a world of generic hotel experiences, this is at least unique (in a good way). Maybe not ideally suited to the traditional business traveller, but I've always enjoyed the slightly impractical side of the W hotels.
The outstanding feature, by a long shot, is the great service from everyone that I encountered - especially the reception desk. Always friendly and helpful, as expected, but also very resourceful when I had a crisis (100% my fault). I would also recommend using the hotel's drivers, who offered a similar level of service.
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