I go to Mexico a lot and I am still trying to find the right hotel...decided to try the W with the suite night awards , they did offer to change my room once I told them this one made me claustrophobic. It has the weirdest configuration and most narrow room ever had. The room was very tired and most pieces including floor are broken or missing pieces. Very dirty couch, and the curtains don't really close and are filthy. My room had a small terrace and nice to have with a great view, but being on the last floor, the pigeons have made it thei nest and you hear them walking and croaking...I won't mention what you see from the window on the sill. I had problems with the internet and spent over 35 minutes with their technical remote support. The problem never got fixed..internet connected 1 minute , disconnected the next.
I tried to get a coffee in the morning and they told me at the front desk that I had to wait till 6:30 am...decided to try my luck at the restaurant on the 1st floor...got one, but he charged me for it...then the whatever whenever assistance told me that I should have just called and gotten the complementary coffee in the room... So I ordered it... Came with a 132 pesos bill....
I read about the renovations they are making...but it's only on the main floor,,,I don't think they are renovating any rooms.
I guess i need to keep looking for another home away from home in Mexico City... @ Starwood...what's going on in Mexico City with your affiliated properties?