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“Modern, Hip, Hammock in the Shower” 4 of 5 stars
Review of W Mexico City

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W Mexico City
4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico   |  
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Ranked #45 of 283 Hotels in Mexico City
Jupiter, FL
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
67 helpful votes 67 helpful votes
“Modern, Hip, Hammock in the Shower”
4 of 5 stars Reviewed May 13, 2008

A jumping, hip place, with a very friendly staff. I've stayed here a couple of times overnight on business. The disco adjacent to the reception area seems to be hopping all night, but it hasn't impaired my ability to get a good night's sleep. The beds are VERY comfortable. However, if there is someone noisy in the hallway (say, a maintenance worker with a walkie talkie at midnight), that will wake you up -- the door must be cardboard! The rooms are ultra modern and spacious. The tumbled marble shower area in the "Spectacular" class room (mid-range) takes up the back 1/3 of the room and the entire picture window. It has to be about 12 x 12 feet and includes a hammock, in addition to a rainshower shower head and two body sprays. Not that I've ever had any inclination to lounge in a hammock in my bathroom. . .
The staff is exceptionally friendly and eager to please. All in all, a nice place to stay, and definitely a departure from a typical business-trip type hotel.

  • Liked — Interesting modern decor
  • Disliked — A bit pricey
  • Stayed May 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
San Francisco, California
Top Contributor
89 reviews 89 reviews
56 hotel reviews
Reviews in 56 cities Reviews in 56 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 18, 2008

The W Hotel in Mexico City is a fine hotel, based on my experience, but it does lack in some details.

I checked in around 2am and while the lobby bar seems very hip and crowded, the noise level made it difficult to talk with staff at the front desk.

My luggage was lost (no fault of the hotel) and they were nice enough to provide essentials such as toothbrush, etc. The room was very comfortable, excellent TV set, and an unusual shower with a hammock near it.

Some updating needs to be done with the room so that drains work, etc. but overall it was OK. The beds were comfortable and the room was clean. Extra charge for the broadband access, but it worked fine.

The front desk staff was helpful and wake-up calls were timely. I think with a few more amenities, this could be a top-notch hotel. The area for the hotel is a nice part of Mexico City, with good restaurants within walking distance.

  • Liked — Modern rooms and decor
  • Disliked — Lobby bar is a little loud for the older guests
  • Stayed April 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Minneapolis, Minnesota
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 22, 2008

I've stayed here about 5 times in the last year. Unlike some people, I have had great experience with the front desk staff. The rooms are cool, although it is a bit wierd that your shower is the only window to the outdoors! Having said that, I love the shower/hammock. Very relaxing after a long day riding over speedbumps in a car. Comfortable bed, A/C works well, nice to have the little stereo with mellow house music playing.

Restaurant isn't the best or the worst in Polanco, just order the Tortilla soup, I love it. Bar is great for soaking in the Polanco scene, although it can be crowded on some nights of the week.

Nice gym, only 3 treadmills, but I've never had trouble getting on one.

Rates seem to be better than JW Marriott and Nikko, but worse than Intercontinental

  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
Top Contributor
84 reviews 84 reviews
73 hotel reviews
Reviews in 39 cities Reviews in 39 cities
224 helpful votes 224 helpful votes
5 of 5 stars Reviewed February 27, 2008

We were able to inspect this hotel operation during our last 2 days in Mexico DF, we did use a number of service in the hotel but did not stay overnight, however had the chance to inspect each Guest Room category; here is what we found:

The W Hotel is very well located in Polanco next to other International 5 star hotel operations; it will take you about 30 minutes to 1 hour from the air port to the hotel. The hotel is in its 3rd year of operation, very modern dressed up and may be not for every once taste.

The Front desk is fast, does handle guest request promptly, fast and efficient, the lobby bar offers all kind of international beverage, the cocktails taste very good, price value is fine, the decoration and furniture are very nice.

We took lunch in their 1st floor Restaurant which also is connected to a very nice and large out door area overlooking the parts of Polanco. The food was very well presented, outstanding in taste, the service extremely friendly, very well trained and fast. The price values for both F&B are perfectly in line with the product.

We used their Spa for Spa Treatments; it is a very nicely decorated Spa on the 4 floor with small pool area, GYM, Temazcal and relaxing area, please note this is a City Spa and decorated with a very modern Décor. The Spa Service was very good; the bar does offer health beverage very low prices, keeping the limitations of a City Spa in mind this is a very good choice.

The Guest rooms are large, well decorated, fully equipped with all amenities needed and are well sound proved; again the décor is very modern however fits perfectly into the overall design concept.

Looking at the over all Hotel Product, keeping all Guest Services and Standards in mind, looking at a perfect price value, the W Hotel for sure is a very good place to stay while in Mexico DF.

  • Liked — The Spa
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 31, 2008

We used Starwood points to stay here for free, so obviously a good value for money. I'm not sure i'd be as enthusiastic if we had to pay the going rate... As the hotel wasn't fully booked, we ended up with a superb room on the top floor (beneath the penthouse) with spectacular views, and a bathroom that I'm still dreaming about. The bed was super comfy, the room was huge, and the public areas were artfully designed. Very chic.
We had absolutely excellent service, with a reception from the front desk, and concierges that booked nearly everything for us. We thought the service was great....
Would stay here again!

  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
siracusa
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 20, 2008

we spent a wonderful xmas at w mexico city.the hotel is very trendy and the restaurant delicious.the rooms are very spacious and the hotel staff very kind.I reccomend it
sabrina Messina,Italy

  • Liked — atmosphere
  • Stayed December 2007, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire Mts New England
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 4, 2008

Like all W's this is a visually stunning hotel with a clearly stated attitude of Cool. Tons of attention spent on lighting, building materials, primary and contrasting colors, and a casually cool staff all come together to make a clear statement. Great place to walk thru or to step in for an afternoon ... staying there is another thing.

The endless techno music starts at 6am and goes until ... sometime in the morning I suspect and wears. Guest rooms are visually cool, but take a day or so to learn how to actually stay in. Small things like a neat industrial sink in the room that has water pressure that splatters the rest of the room. A great looking bed that defies comfort. Lighting that is better suited to seduction than reading. Special mention is the combo shower, sun, hammock, and bathroom space. The hammock is great (easily the most comfortable piece of furniture in the room) but over a tile floor which means a certain amount of prayer on getting in an out of. The shower is a rainforest head which drops so much water that the relatively shallow drain is defeated and the water flows into the bedroom area.

Meeting rooms are set up too tight and quickly become to hot and stuffy. Food again looks good but tastes off. The bar area is really cool at night but uncomfortable to sit in for any length of time. The restaurant is OK in quality but overpriced to what is delivered to the table. Parking is expensive and car retrieval is slow at best. The staff is helpful, but non-directed.

The W is located in a whole row of hotels that are priced more or less the same. Would recommend the Inter-continental or the Sheraton or the a couple blocks away the Camino Real before mentioning the W.

  • Liked — Appearance
  • Disliked — Comfort and value
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#32 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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