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“Excellent Hotel with Excellent Service” 5 of 5 stars
Review of W Mexico City

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W Mexico City
4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico   |  
Hotel website
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Hotel amenities
Ranked #50 of 287 Hotels in Mexico City
Miami, Florida
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Excellent Hotel with Excellent Service”
5 of 5 stars Reviewed April 22, 2013

I have stayed in this hotel almost every year for the past 9 years for business and it has always been a pleasure. The staff is Excellent, all of them from the doormen to the front desk to the concierge - excellent (especially Rogelio and Berenice)! They all go out of their way to make sure everything is perfect. Since its a W, the hotel itself is very modern with great amenities. The beds are incredibly comfortable which is important after a long flight and long meetings. All of their products are from the Bliss Spa so they are all awesome. The location is wonderful, right in the heart of Polanco close to shops and restaurants. The lobby becomes a very happening bar after happy hour with lots of people, music etc however you do not hear any of this in the rooms so no worries. I would highly recommed this hotel for business travelers, it is very convenient and they have great car service!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience_Manager, Gerente at W Mexico City, responded to this review, April 24, 2013
Dear mmga001
Huge thanks for your comments and loyalty to W Mexico City!!

You make us us very happy reading that you enjoyed our instalations.
Receive warm greatting from the entire W team and a big hug from Berenice and Rogelio.

We look forward to see you soon!!

Luz Madrid
W Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
London, United Kingdom
Top Contributor
65 reviews 65 reviews
63 hotel reviews
Reviews in 51 cities Reviews in 51 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 22, 2013

There is a lot to like about the W Mexico City and it is a good choice for a tourist and also for business.

One of the highlights is its location in Mexico's Polanco neighborhood. You are only a few minutes walk to the heart of the Polanco, and some of the excellent restaurants there like Dulce Patria and Dulcnea. There is good shopping nearby too, all within a few minutes walk. To the other direction, you have the enormous park and museums.

I stayed multiple times and found the staff to be very helpful, whether it was to secure taxis, book tours or get restaurant suggestions.

I liked the gym and spa at the hotel too. The spa is very luxurious although slightly on the expensive side. The gym is very nice though a little small. It does have a nice mix of machines to use and is well maintained.

The rooms are very inventive. Most of the fabulous rooms and similar have the shower area located by the windows, which is different, and during the day they lay out a hammock to relax in. I was surprised by this but it is actually rather relaxing.

Food at the Solinea restaurant is just okay, but there are some good items. In particular the guacamole is very good in-room or in the restaurant. With so many food options nearby, I wouldn't suggest eating at the hotel anyway. The outdoor terrace is a nice place for drinks.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience_Manager, Gerente at W Mexico City, responded to this review, April 24, 2013
Dear Letsgofire

W will be waiting for you with open arms when return to Mexico, thanks for sharing your opinion and appreciate our services.

Warm greetings,

Luz Madrid
W Experience Manager
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Caracas, Venezuela
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 21, 2013

I was on a business trip, and after solving a minor problem with my reservation, everything went good. Staff is always there in case you need them. The bar in the living room is perfect to relax after a long day work. Very well located, near Hard Rock Cafe, Mexican Restaurant El Bajio,and plenty of other restaurants around.

Pros:
Location
Service
Shower
Great Bed
Air Condtioning

Cons:
Breakfast Buffet (Not enough options, you better order something from the menu)
Not free wi-fi in the rooms, just in the lobby and in Solea restaurant.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience_Manager, Gerente at W Mexico City, responded to this review, April 24, 2013
Hola ELGAMERO

Tanks for you comments!!!
On behalf of the entire W team friendly greetings from Mexico ... we look forward to see you soon!!!

Luz Madrid
W Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

We have spent two New Year's Eve at this hotel and it is fantastic. Great service at all times. Food is great both at restaurant and room service. It's a romantic hotel. And it's near lots of great restaurants walking distance. I would definitely go back for another new year.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luz M, Manager at W Mexico City, responded to this review, April 13, 2013
Dear Yikexs
Thank you for your loyalty and for sharing your experience with us.
You're welcome to spend every new years with us!!!! We look foward to see you again, rest assure we will create the experience that you deserve.

Luz Madrid
W Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

My hubby and I went to mexico city to see a concert that had been a life long dream of mine. Originally we were supposed to stay at Hotel Boutique Casa Vieja Mexico and they cancelled our reservation less then a week prior to our departure. Sooooo we decided to stay at the w and boy am i happy. It was stupendous and I said in my title. Service was amazing, the suites were to die for. Absolutely beautiful rooms. The food was great. It was absolutely stunning. Its an expensive place but its worth every penny. A great location and a great place.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luz M, Manager at W Mexico City, responded to this review, April 13, 2013
Dear Aoife

Thanks for sharing your feedback. We are glad you had a memorable experience, we will share your opinion with our team and make sure to continue creating unique experiences.
We hope to see you in the near future at W Mexico City.


Luz Madrid
W Manager Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
2 reviews
3 of 5 stars Reviewed April 7, 2013

the decoration is awful.

I don't know what people had in mind when painted the walls and ceiling in red and have the shower close to the window.

The hotel seems ok. Services are fine. Restaurant is ok (so far...) but I think the architect should look for another career.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience_Manager, Gerente at W Mexico City, responded to this review, April 17, 2013
Google Translation
Hola Jose_Armando_P

Gracias por las observaciones que nos mencionas, este tipo de detalles son importantes para nosotros, porque de esta manera podemos enfocarnos claramente en los aspectos a mejorar.

El Hotel W Mexico City tiene un concepto de diseño diferente a muchos hoteles de la ciudad, es muy particular y puede percibirse de diferentes formas. Le pido una disculpa si de alguna manera esto interfirio en su completa satisfaccion.

Si desea obtener mas informacion sobre W Brand o si tiene alguna duda especifica sobre el hotel, por favor no dude en contactarme: luz.madrid@whotels.com

Luz Madrid
W Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dijon, France
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2013

i stayed in this hotel during a business trip.The hotel is very modern and the room was excellent with a very nice decoration which gave you a very positive energy. the other guests of the hotel they were in their majority very elegant. the staff always very helpful! the location is a very good neighborhood of Mexico City.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience_Manager, Manager at W Mexico City, responded to this review, April 16, 2013
Dear Kaulaloglu

Thanks for taking the time to share your comments about your stay with us. And also thank you for choosing W for your business trip.

It will be a pleasure to welcome you once again in the near future. If I can be of further assistance, please do not hesitate to contact me.


Luz Madrid
Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Mexico City
#21 Luxury Hotel in Mexico City
#39 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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