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“W: Mexico City @ its best!” 5 of 5 stars
Review of W Mexico City

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W Mexico City
4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico   |  
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Hotel amenities
Ranked #50 of 287 Hotels in Mexico City
Cleveland, Ohio
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“W: Mexico City @ its best!”
5 of 5 stars Reviewed August 30, 2012

I am a little late in writing this review. We went there the week of New Years and stayed for 3 days/nights. Out room was beautiful and the view of the city was amazing. The A/C in our room was not working properly but it was nothing that we could not handle. The hotel even helped us out when we checked out due to this one little issue. We had amazing service and the concierge was spectacular. You have to have a drink on their roof top bar. It is amazing. I would go back here again in a heartbeat as it really is located in the best possible location near some amazing museums; art galleries and restaurants. I can't wait to go back to Mexico City!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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527 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Guadalajara, Mexico
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 30, 2012

The hotel is pretty nice, rooms are spacious, front desk helped us moving into a room with a tub which was nice, but there are a lot of small things that bothered me.
When we first walked in there were no bell boys, I can say that the whole staff attitude is quite poor, no one is really friendly.
My gold necklace fell off while I was sleeping, I notified this to security before anyone came in the room, assuming they would find it between all the million sheets and covers they have. My necklace was "lost "....
I left feeling really sad, upset and not wanting to come back,

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, September 7, 2012
Dear guest:

Thank you for posting your feedback from your visit with us.
Walking into a hotel with no bell boys and noticing lack of friendliness can leave a negative lasting impression that overshadows the rest of any trip. Rest assured that your comments have been passed onto the Hotel Management Staff to prevent similar occurrences from happening in the future.

We have noted your comments regarding your necklace. After your departure, we consulted once again our Lost & Found department and interviewed the Room Attendant who serviced the room in order to locate the item. We regret to inform you that the necklace was unfortunately not recovered by any of our team members.

Please contact me anytime at stephen.hertzberg@whotels.com in case further assistance is needed.

Kind regards
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Queretaro, Mexico
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 27, 2012

I just came from staying in W Mexico City and the experience was great.
I had an upgrade because checking in took a little bit longer than expected, but it was all worth it.
Since arrival the lounge bar at the entrance give you a relaxing atmosphere.
Room, with red details was very charming, modern and with all ammenities.
It is really recommended for a relaxing trip.
Bed and pillows were excellent.
The SPA area, with sauna and steam bath are included and they complete the relaxing experience.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 15, 2012

The hotel is quite nice and in a nice area. There are issues with maintenance right when you walk in, seems like they don't care about the condition of the hotel. The hammock in the bathroom is really a gimmick since we never even used it. Our A/C unit didn't work that great and our bathroom door was off the railing and broken. I also couldn't believe that they don't exchange dollars to pesos only euros to pesos, what a joke considering their main customers are Americans. Be careful in the shower since the temperature isn't regulated very well, one minute it's cold the other it's super hot.

Stay someplace else if you are going to pay this amount of money! Also the bartenders tend to try and rip you off!

Room Tip: Go to a different hotel.
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
61 reviews 61 reviews
60 hotel reviews
Reviews in 47 cities Reviews in 47 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed August 15, 2012 via mobile

It is a W, so no real surprises.

In a nutshell:
- design hotel
- good location
- very big rooms (comfortable beds!)
- bathroom with a view
- very friendly concierge
- service in the bar could be better

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, September 7, 2012
Dear guest:

Thank you for the feedback you have provided. Your comments are always important for us so we know exactly how we can improve for future experiences.

Since you have mentioned that service in the bar could be better, I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve. You can reach me at stephen.hertzberg@whotels.com. I look forward to hearing from you

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 24, 2012 via mobile

Very cool room design. Staff very attentive and breakfast buffet not bad.

Location is also safe and walking distance to good restaurant strip.

The price is about what you'd expect but extras cost, accordingly which is probably not a surprise for a W Hotel.

Would stay there again.

Stayed July 2012, traveled as a couple
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 16, 2012

I always like staying in W hotels when I can (normally dependent on price). The W Mexico City is situated in a very nice neighbourhood, where a number of other large hotel chain hotels are also located. In regard to the hotel - as you would expect from a W - very fashionable, with a nice bar/lounge area - called 'The Whiskey'. Unfortunately we could make the full benefit of the bar, as we arrived when the elections were on so only had two hours when we could buy alcohol throughout our stay in Mexico City.

The hotel room was very large and it was quite a novelty having a hammock in the bathroom. Overall very comfortable and spacious rooms. The hotel staff were fantastic and the concierge provided some fantastic restaurant recommendations and helped organise a guided tour for us to Teotihuacan.

The only slightly negative thing that I can say about our stay was that the jacuzzi and sauna were not operational during our stay. We reported the issue to the staff who said that they hoped it would be up and running 'soon'. However, I would definitely stay in this hotel again if I visited Mexico City again.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Mexico City
#21 Luxury Hotel in Mexico City
#41 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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