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“Was expecting be be wowed!” 3 of 5 stars
Review of W Mexico City

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W Mexico City
4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico   |  
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Ranked #58 of 293 Hotels in Mexico City
Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Was expecting be be wowed!”
3 of 5 stars Reviewed August 15, 2012

The hotel is quite nice and in a nice area. There are issues with maintenance right when you walk in, seems like they don't care about the condition of the hotel. The hammock in the bathroom is really a gimmick since we never even used it. Our A/C unit didn't work that great and our bathroom door was off the railing and broken. I also couldn't believe that they don't exchange dollars to pesos only euros to pesos, what a joke considering their main customers are Americans. Be careful in the shower since the temperature isn't regulated very well, one minute it's cold the other it's super hot.

Stay someplace else if you are going to pay this amount of money! Also the bartenders tend to try and rip you off!

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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Brussels, Belgium
Top Contributor
61 reviews 61 reviews
60 hotel reviews
Reviews in 47 cities Reviews in 47 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed August 15, 2012

It is a W, so no real surprises.

In a nutshell:
- design hotel
- good location
- very big rooms (comfortable beds!)
- bathroom with a view
- very friendly concierge
- service in the bar could be better

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Mexico_City, Manager at W Mexico City, responded to this review, September 7, 2012
Dear guest:

Thank you for the feedback you have provided. Your comments are always important for us so we know exactly how we can improve for future experiences.

Since you have mentioned that service in the bar could be better, I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve. You can reach me at stephen.hertzberg@whotels.com. I look forward to hearing from you

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 24, 2012 via mobile

Very cool room design. Staff very attentive and breakfast buffet not bad.

Location is also safe and walking distance to good restaurant strip.

The price is about what you'd expect but extras cost, accordingly which is probably not a surprise for a W Hotel.

Would stay there again.

Stayed July 2012, traveled as a couple
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 16, 2012

I always like staying in W hotels when I can (normally dependent on price). The W Mexico City is situated in a very nice neighbourhood, where a number of other large hotel chain hotels are also located. In regard to the hotel - as you would expect from a W - very fashionable, with a nice bar/lounge area - called 'The Whiskey'. Unfortunately we could make the full benefit of the bar, as we arrived when the elections were on so only had two hours when we could buy alcohol throughout our stay in Mexico City.

The hotel room was very large and it was quite a novelty having a hammock in the bathroom. Overall very comfortable and spacious rooms. The hotel staff were fantastic and the concierge provided some fantastic restaurant recommendations and helped organise a guided tour for us to Teotihuacan.

The only slightly negative thing that I can say about our stay was that the jacuzzi and sauna were not operational during our stay. We reported the issue to the staff who said that they hoped it would be up and running 'soon'. However, I would definitely stay in this hotel again if I visited Mexico City again.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sao Paulo, Brazil
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 13, 2012

This is what I expect from a 5 star hotel. I stayed at the W twice in the last two months and both experiences were flawless.

Great localization. Very nice rooms. The room lightining is a little but dark in my opinion, even with all lights turned on, but is not a major issue. Bath area is great.

Staff in general is very welcoming.The restaurant staff is also great - but I think in the breakfast could be a little better.

Amenities replacement and complimentary water everyday, ipod/ iphone dock in the room, dvd player, stereo with a very good soft electronic music selection. There is also an option to borrow an ipod if you need.

I highly recommend this hotel.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cleveland
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 12, 2012

A bit too contemporary for my taste but great hotel. It is very modern / minimalistic but that is the style they are going for I believe. The room I had was very nice. The best part about the room was the Hammock that I had in the bathroom. That's right, the bathroom is very nice sized and had a hammock across it...so comfortable I almost slept in it all night. I did not have a chance to try the restaurant or anything else due to the quick in and out nature of my business trip but very nice hotel and situated close to several good restaurants in Polanco.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
66 reviews 66 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 4, 2012

The good:
- reasonably fast wifi (not sure if it is free for everyone, it is for us as we had a long-stay)
- good location, only 15-20 minute walk from two malls, good selection of restaurants in the area (but avoid Jalea, it's terrible)
- front desk and concierge staff were welcoming and attentive
- rooms are huge, much bigger than what you get in Europe for the same price, with big beds, spacious shower area and good selection of toilettries
- decent gym


The bad:
- breakfast staff were regularly slow in bringing the bill for me to sign, I asked them repeatedly on several days and in the end had to get up and start walking downstairs in order for them to take notice and bring the bill
- I paid US$30 for what is possibly the worst rib-eye steak I have ever tasted, it seemed 70% fat and 30% meat, I had to leave most of it, a huge waste of money. The grilled vegetables on the side were too hard and not well cooked. Please avoid the restaurant for dinner.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#31 Romantic Hotel in Mexico City
#49 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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