Just the beginning:
At the end of my stay I will have spent almost 3 months in the Intercontinental, but did not wanted to wait until then to write this review.
I am reallocating from Venezuela to Mexico and this hotel will be my “home” for the next months. From the beginning I was receive in an extremely cordial way. Less than a week after my arrival all the staff knew my name already. This is the result that although it is an Intercontinental the hotel seems to be conceive as a boutique hotel in terms of service and closeness.
I was upgraded with an excellent rate to a magnificent suite, extremely comfortable. Great space, I have a dinner table, excellent bed, window blinds that let you sleep deeply and a nice bathroom with a great shower.
People complain about the breakfast, you have 2 choices one in the Restaurant and an express breakfast. I always take the second one, true is not a major buffet breakfast but serves perfectly fine for those of us who want a quick bite before leaving: some bread, eggs, cheese, ham, juice, tea and I must say I am pleased that on weekends they are still serving until noon. Probably the food needs some upgrade in presentation but it is more than satisfactory.
The only areas of growth so far have been the maid service and the gym. On Sunday I had my “do not disturb sign on”, but insistently they called and called to know if I was already leaving the room. It was pretty clear they wanted to get over with. I have greeted the maids in the hall and they are pretty nice, therefore is felt a little strange the insistence on Sunday. The other is the gym/ pool area, you would expect a bit more, especially in terms of the weight equipment
I want to mention apart for their services Noé, the bellboy, who is the nicest person and Monica the Concierge. Monica’s devotion to her work and extreme service orientation is admirable. She provides that personal attention level that I just have seen in the Far East or a at very premium hotel chains. I hope senior management of the Presidente provides the proper recognition that such an extraordinary worker deserves. Every problem, situation or need I had (from parking lot, money exchange, drivers, UN packing) she has solved superbly. All this done with a huge smile. Kudos for having her.
I just hope this is just a great beginning for the next months that laid ahead.