We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good hotel / Muy buen hotel” 5 of 5 stars
Review of InterContinental Presidente Santa Fe

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added InterContinental Presidente Santa Fe to your Saves list
InterContinental Presidente Santa Fe
4.0 of 5 Hotel   |   Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #24 of 295 Hotels in Mexico City
Certificate of Excellence
Monterrey, Mexico
Top Contributor
70 reviews 70 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
“Very good hotel / Muy buen hotel”
5 of 5 stars Reviewed May 26, 2014

English:
It is a very well-located hotel and has very good views, the rooms are very spacious, the bathroom too, and the staff is very friendly, and there are a couple of restaurants quite good, and very near from there you have several options of food as well as shopping.
Español:
Es un hotel muy bien ubicado y tiene muy buenas vistas, los cuartos son muy amplios, el baño tambien, y el personal es muy amable, ademas ahi mismo estan un par de restaurants bastante buenos, y muy cerca de ahi tienes varias opciones de comida, como de shopping.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review, May 27, 2014
Google Translation
Estimado rcavazosh,

Muchas gracias por compartir sus comentarios con la familia TripAdvisor, fue un placer recibirlo en esta su casa. Como bien lo escribe tenemos una vista única de la ciudad de Mexico, la cual puede recordar en el sitio Web Cams de Mexico, en la sección de Santa Fe.
Tenga por seguro que hare extensos sus amables comentarios con todo el staff, ya que nuestra pasión es servirle.

Quedo a sus órdenes,

Sandra Muesser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

180 reviews from our community

Traveler rating
    121
    37
    14
    4
    4
See reviews for
18
27
8
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Top Contributor
85 reviews 85 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 13, 2014

I visited this hotel for the weekend, because all of the great reviews and for the rate I got in IHG website, that included breakfast, better room and late check-out. To begin, the building is probably one of the biggest in Santa Fe, with great views of the zone, and close to restaurants, convenience stores, etc. The rooms are almost brand new, with good taste, ammenities and bed. One thing that is also remarkable, is the staff attention, specially the bell boys are awesome, so comitted with the service, so you feel just like in home. Now the things to improve... first of all the parking (10 USD daily), that has only the valet option, the service is slow whenever you enter the hotel and when you leave, since is shared with 5 restaurants, offices and one car dealer. It took me like 10 min to deliver my car when I arrived! Second, the lack of a restaurant in the hotel, let me explain, yes there are like 6 restaurants, just like in Presidente Polanco (au pied du couchon, the palm, etc.), however the hotel doesn´t have one, meaning the breakfast is served in the french restaurant with no buffet, just a la carte menu, that is average generally speaking. Third, as I mentioned before I payed for a rate including several services, however i had to remember the person in the reception to receive them, for example, they give me a regular room (i ask for the upgrade), then they charge me the breakfast (again I told them I already payed for it) and finally they told me that my check out hour was 12:00 pm! when my rate was for 16:00 pm. This practices really bothered me, because it´s like I am asking for a favor or something free, when I actually pay for it. Generally speaking is probably the best option in Santa Fe, just beware of the bill, and you´ll have a great experience.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review, May 15, 2014
Dear velezmar,

It is with a lot of joy that we read your comments, which we would like to thank you for taking the time to share your experience with the Trip Advisor family.
The building is one of the highest skyscrapers and located at the top of the Santa Fe zone. You can remember the amazing view at the web page Web Cams de Mexico. The great gastronomic offer that you can find at the building is always a satisfaction for our guests, enjoying the two well-known restaurants “The Palm” and “Au Pied de Cochon”. Please be sure that I personally took care of the recommendations you give us, so we can improve our service.

Our passion is to serve you, hope to see you again soon, I will be glad to welcome you personally

Sincerely,

Sandra Muesser
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thousand Oaks, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2014

As a frequent business traveler this hotel continues to impress even the most demanding guests. First off, genuine smiles everywhere and a relentless drive to deliver the best service one can find in a luxury hotel. Great for business and pleasure, the staff are always ahead of you, thinking proactively to make clients happy and feel at home. I absolutely love this establishment that offers 5 start services from it's wonderfully experienced and professional staff. Special thanks to Sandra/ front desk, Monica/ concierge as well as Raquel, Eduardo and Gabriel at the club lounge. Of course such talent can only come out because of sound top management . Do, again thanks to Bernard Verones and all your staff. Sami Haddad

Room Tip: Balconies are always nice especially with a great city view.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, April 28, 2014
Dear Mr Haddad,

Thank you very much for sharing your impressions with the Trip Advisor family, please be assured they will be transmitted to all our team. It’s because of reviews like yours that our staff is highly motivated to serve our customers
We are looking forward to have you back!
Best regards
Bernard Verones/ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2014 credit card Amex Card Member Review

I have stayed at this hotel numerous times. It's my favorite of all the Santa Fe hotels. The rooms, the service, the view - all impeccable.
All the rooms have an amazing view of the city since it starts on 30th floor. Take advantage of the 30th floor breakfast nook, or the restaurants. Everything is top notch.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, April 21, 2014
Lovely Guest,

Thank you very mucho for sharing such comments with the Tripadvisor family.

Our passion is to serve you any time.

Best regards

Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2014 credit card Amex Card Member Review

If you are looking for a nice place to stay in Santa Fe for a reasonable price, this is the place. The view form each room to Santa Fe is really nice and the atmosphere in the hotel is quiet and comfortable. Is good for someone who will spend most of the time in the hotel or if you need to have a quiet and relaxing Stay.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, March 31, 2014
Dear Bargianni,

I would like to thank you for your time in posting such nice comment in this website
It will be a pleasure to receive you again, our passion is to serve you
Best regards,

Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakham, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 20, 2014 via mobile

From the moment I arrived I was well looked after. The room was of an excellent standard, beds very comfortable and the breakfasts great. Above all though the Concierge went out of his way to arrange a weekend of sight seeing with a driver-guide to make sure I got the most out of my weekend in Mexico City.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, February 24, 2014
Dear SDW8

First of all I would like to thank you for taking your time sharing your experience with the Tripadvisor family.
Sincerely,

Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
77 reviews 77 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

Close to the fanciest part of Mexico City (Polanco) this is a good and confortable hotel. Lots of restaurants inside the hotel, what is interesting. Good breakfeast. Good for business trips but a little bit far from La Condesa, another good part of the city.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, February 17, 2014
Google Translation
Muchas gracias ppor sus comentarios

sinceramente

Bernard Verones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to InterContinental Presidente Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Presidente Santa Fe

Address: Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#15 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — InterContinental Presidente Santa Fe 4*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Booking.com, Priceline, Hotels.com, TripOnline SA, Agoda, Travelocity, Cheap Tickets, Odigeo, Despegar.com and Jetsetter so you can book your InterContinental Presidente Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
InterContinental Presidente Santa Fe Mexico City

Owners: What's your side of the story?

If you own or manage InterContinental Presidente Santa Fe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.