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“Modern hotel for business” 4 of 5 stars
Review of InterContinental Presidente Santa Fe

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InterContinental Presidente Santa Fe
4.0 of 5 Hotel   |   Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico   |  
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Ranked #16 of 287 Hotels in Mexico City
Lugano, Switzerland
Top Contributor
90 reviews 90 reviews
51 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
“Modern hotel for business”
4 of 5 stars Reviewed April 15, 2013

The hotel is amazing, very modern, the best part is the room. Huge windows overlooking Santa Fe area, very high ceiling and large bathroom. I recommend this location for business only, being located in the business district of Santa Fe. For tourists is a bit far from the city center

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, April 16, 2013
Dear Guest,
Thank you for taking your time and sharing such comments with the Tripadvisor family.
It is always great full to read the satisfaction of our guest in his experiences in his home; Presidente InterContinental Santa Fe Mexico City and our passion is to serve you.
We looking forward to see you soon.
Best regards,
Sincerely,
Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    100
    25
    11
    2
    4
See reviews for
15
18
6
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richmond, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

The view is amazing, breakfast included at the Au Pie is Amazing! You can actually have a great lunch and dinner without leaving the area of the hotel, they have great restaurant options. I would stay there any other time.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, April 10, 2013
Dear Guest,

Thank you very much to share such comments with us and all the Tripadvisor family.
Yes it is true that we have the best gastronomical concept in the zone including the both well-known, Palm & Au Pied De Cochon Restaurants.
This is the highest building in the highest place in Santa Fe, thats why we offer those breathtaking sunrises over all the valley of Mexico city and over the both volcanoes. Just remember it entering in: webcamsdemexico
We look forward to see you soon in your home, the Presidente InterContinental Hotel in Santa Fe Mexico, our passion is to serve you.
Best regards,
Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

On bussiness trips its basic to have a comfortable place to go back at night. This hotel exceeds those expectations. Rooms are spacious, high ceilings, nice living room area. Gym is ok. There are several dining options, one of them of the best in DF. As for the room I would only improve the lighting in the bathrooms.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, March 25, 2013
Dear guest, thank you very much for sharing your feeling with us
We appreciated a lot your comments
Best regards
Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2013

You will find the utmost in customer service and trained personnel in a very professional hotel. We have tried almost every hotel in the area, and this one is by far the best. The rooms are spacious and modern and have everything you need. In summary: staff and hotel exceeded expectations. And admire the Popocatépetl and Ixtaccíhuatl from your room when you wake up.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, February 20, 2013
Lovely guest!,

Thank you so mucho for sharing your great experiences lived with us in your home, the Presidente InterContinental Hotel in Santa Fe Mexico City.

It is thru, this new modern zone have Few hotels offers and we are proud to receive such qualification form your visit.

Be sure that I will share your feeling from our staff to all my colleagues in the hotel, our passion is to serve you.

We are looking forward to see you soon again.

Saludos,

Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 25, 2013

The hotel is hidden between commercial buildings and cars showrooms. The hotel is within a walk distance to the Santa Fe mall.
The hotel is way overpriced!! The hotel restaurants are expensive too. You could find better value for money hotels in this area.
The service was decent. The condition of the room is good.
Poor TV channels selection (nothing in English). Internet connection is good but sometimes disconnected.
Great view from the upper floors.
the InterContinental Presidente Polanco is by far much better.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review, February 7, 2013
Dear Ronen Y,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. I am happy that you found our service to be decent. I am sorry you did not find our rates to your liking. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

The property is still looking like brand new. I liked the room design very much and the view. I guess a higher floor would have an even better view. Service was great!

There are several services within walking distance like Office Depot and a drugstore which for Mexico City is great.

The Lobby is in the third floor which was a little confusing, but the welcome team was very helpfull

Pricing for the mini bar was a above what I expected. They have a sign that you get a bottle of water for free. They have 4 different ones and I picked the wrong one so I ended up paying 10 times its street value.

Room Tip: Higher floors shold have a better view! Windows have a small opening, make sure its closed so you ca...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, January 28, 2013
Dear guest,
First of all I would like to thank you for sharing such nice comments about your experience in your home The Hotel Presidente InterContinental Santa Fe Mexico City.
I will share with all my colleagues your feeling about our service because this remind us that our passion is to serve you and I believe this comments help us to improve every day even more.
Yes we are located at walking distance and at a secure zone from the biggest mall in Latin America and also we have the best variety of restaurants in the property including Palm and the French Brasserie, Au Pied De Cochon, 24 hours opened.
I will follow with the person in charge of the minibar for the right signage of the included bottle of water.
Hopping seeing you soon again with us
Saludos desde Mexico!

Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2013

basically it´s what an Intercontinental Hotel should be. first class, excellent location for business stays, many dining options in the hotel and within walking disctance.

staff exceeds your expectations always.

very much recommended!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this review, January 21, 2013
Google Translation
Querido Huésped,

Muchas gracias por compartir sus comentarios positivos de nuestra propiedad con la familia Tripadvisor.

Efectivamente y como bien usted lo vivió, estamos estratégicamente ubicados en esta nueva zona financiera, comercial, corporativa, la más moderna en Mexico y América Latina, con mucha seguridad hasta para caminar.

Una gran variedad gastronómica a dentro del edificio incluyendo los mundialmente reconocidos Palm y Au Pied De Cochon, este ultimo abierto 24 horas.

Tenga por seguro que hare extenso a todos mis colaboradores, la calidad de servicio que usted experimento con nosotros, ya que nuestra pasión es servirle.

sinceramente

Bernard Verones
Gerente General / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Presidente Santa Fe

Address: Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#12 Family Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — InterContinental Presidente Santa Fe 4*
Number of rooms: 111
Reservation Options:
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Also Known As:
InterContinental Presidente Santa Fe Mexico City

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